2 of 2 Windows 10 Jobs in Northamptonshire

prioritise, and resolve IT support tickets in line with SLAs Troubleshoot hardware, software, and basic network issues Support users with Microsoft 365, Windows 10/11, and common business applications Escalate complex issues to 2nd/3rd line teams where necessary Assist with user account management … Skills & Experience: Previous experience in a 1st Line/Service Desk/IT Support role (ideally within an MSP) Strong knowledge of Windows 10/11 and Microsoft 365 Basic understanding of networking (TCP/IP, DNS, DHCP) Experience with Active Directory/Azure AD Excellent ...

issues including: Microsoft 365 user support (Outlook, Teams, SharePoint) Password resets and account management Basic Active Directory administration Endpoint and device support (Windows PCs, laptops, printers) Network connectivity issues (Wi-Fi, VPN/Internet access) Log, update, and manage tickets in the PSA system Escalate complex technical issues … documentation where applicable Required Skills & Experience Technical Skills Basic experience working in an IT support or helpdesk environment Familiarity with Microsoft technologies including: Windows 10/11 Microsoft 365 (Exchange, Teams, SharePoint) Active Directory/Entra ID Understanding of networking basics (IP addressing ...