Senior IT Engineer - T3 (Glasgow)
- Location
- Glasgow, Scotland, United Kingdom
updating/maintaining our ticketing system and striving to exceed SLAs. Responding to enquiries from clients and escalated tickets and effectively resolving any server hardware or software problems. Liaising with third party software/hardware providers to expedite prompt resolutions for clients. Provide guidance on cybersecurity … Hours work on occasion. Skills/Experience preferred Proven experience in a 2nd/3rd line support role within an MSP. Windows Server 2012, 2016 and 2019 installation, operation and troubleshooting. Configure and manage virtualised environments (Hyper-V, VMware). Familiarity with backup solutions ...