role in maintaining and improving client infrastructure, mentoring junior staff, and liaising directly with clients to provide strategic and technical guidance. Key Responsibilities Provide advanced technical support across WindowsServer, Microsoft 365, Azure, networking, and security. Act as final escalation for 2nd and 3rd line issues from the Service Desk. Lead infrastructure projects including migrations, upgrades … on-call rota (if applicable). Essential Skills & Experience Minimum 5 years in a 3rd Line or senior technical support role within an MSP environment. Strong expertise in: WindowsServer (2016/2019/2022) Microsoft 365 (Exchange Online, Teams, SharePoint) Azure IaaS, AAD, and hybrid setups Hyper-V and/or VMware virtualization More ❯
Oxfordshire, South East, United Kingdom Hybrid / WFH Options
In Technology Group Limited
role in maintaining and improving client infrastructure, mentoring junior staff, and liaising directly with clients to provide strategic and technical guidance. Key Responsibilities Provide advanced technical support across WindowsServer, Microsoft 365, Azure, networking, and security. Act as final escalation for 2nd and 3rd line issues from the Service Desk. Lead infrastructure projects including migrations, upgrades … on-call rota (if applicable). Essential Skills & Experience Minimum 5 years in a 3rd Line or senior technical support role within an MSP environment. Strong expertise in: WindowsServer (2016/2019/2022) Microsoft 365 (Exchange Online, Teams, SharePoint) Azure IaaS, AAD, and hybrid setups Hyper-V and/or VMware virtualization More ❯
including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and procedures. Monitor and maintain server back-ups to ensure system and user data is protected and secure. Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, IT … and demonstrable experience of supporting teaching and learning Project team member skills Effective engagement with IT service partners and 3rd parties A clean UK driving license. Technical Skills WindowsServer 2012/2016Windows 10 Active Directory support Office365 Microsoft Office 2013/2016 suites LAN & WAN technologies and protocols … including VLAN, wireless, DNS and DHCP. SIMS.net and SOLUS3 support AV and interactive boards and screens Shared printing solutions Desktop/Server Hardware support and troubleshooting Apple device management and support Experience Experience of working in a Service Desk environment (2nd - 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred More ❯
fabrics, switches and components * Enterprise storage hardware and software fault resolution in HA critical estates * Shell script writing * Redhat Linux v6/7/8/9 experience * Windows 2012/2016/2019/2022 experience * Networking protocols and topologies * Strong skills in verbal and written communication including the writing and reviewing of technical * Monitoring More ❯
