London, South East, England, United Kingdom Hybrid/Remote Options
IDEX Consulting Ltd
from home Key Responsibilities Working directly with team members across the business, you will assist with: 1st Line Support & IT Operations Providing 1-to-1 support in a MicrosoftWindows environment Hardware and software troubleshooting Supporting Windows 10/11 and WindowsServer 2019+ Maintaining Windows updates O365 and Azure … Canon) and PaperCut management Monitoring backups via Veeam (Backup & Replication) Basic firewall support (Cisco preferable) Cybersecurity checks and ensuring Cyber Essentials compliance Auditing shared drives and permissions SQL Server support (SSRS beneficial) Telephony support (BT One Phone advantageous) Daily Tasks Verify overnight backups and routines Monitor server and firewall status Ensure internet connectivity and network resilience … helpdesk Interest in learning new technologies and developing professionally Ability to prioritise tasks and maintain accuracy and reliability Proactive, positive attitude Technical Environment You'll gain exposure to: WindowsServer2019/2020 Windows 10 Pro/Windows 11 Clustered Hyper-V Dell EMC SAN VEEAM ESET Protection Mimecast HP More ❯
contribute to key projects across 2 sites. Working closely with the Multi-Site Network Manager, you’ll be instrumental in keeping the school’s technology running smoothly — from Windows and Apple networks to Google Classroom, AV systems, and infrastructure maintenance. Location: Ealing, West London Long term Contract role - full-time (35 hours per week) Salary – equivalent to … Responsibilities Provide 1st and 2nd line IT support to staff and students, both remotely and in person. Manage helpdesk tickets in line with agreed SLAs. Support and maintain Windows 11 devices in a Microsoft Active Directory Server2019/22 environment. Administer Google Workspace and Google Classroom platforms. Maintain and update IT asset registers … experience. Microsoft Certified Professional (MCP), CompTIA, or similar certification desirable. Proven experience in a Microsoft-based network environment and in an IT helpdesk role. Strong technical knowledge of WindowsServer, Windows 10/11, Microsoft 365, and networking fundamentals (DNS, DHCP, IP, Wi-Fi). Experience with Google Workspace, Apple networks, Capita SIMS.Net, Cisco More ❯
staff. Your work will play an essential part in supporting both internal teams and the Chelsea Pensioners. You will provide support across Active Directory, Mitel, Office 365, and Windows environments, while managing helpdesk calls, network sockets, and printer systems. Collaboration with our security team will be an aspect of the role, particularly in maintaining CCTV, biometric, and nurse … of cyber security tools such as Sophos, ensuring that IT support is efficient, friendly, and solution focused. To succeed in this role, you should have solid experience with WindowsServer2019, Windows 11, antivirus management, and mobile device management. A background of two to three years in LAN/WAN, VoIP, and More ❯
and knowledge. Contribute to team projects and initiatives, including identifying areas for improvement in processes and technologies. Required Skills and Experience Technical Skills: Operating Systems: Strong knowledge of Server and Desktop operating systems (e.g., Windows 10/11, WindowsServer 2016/2019/2022, MacOS). Networking: Good understanding More ❯
someone with at least 3 – 5 years of experience in an IT support or systems role and strong working knowledge of: Microsoft 365 Microsoft Azure Microsoft Entra Intune WindowsServer (2016/2019/2022) Active Directory Windows networking Basic routing, switching, and firewall rules Printer support and troubleshooting You’ll also More ❯
Support Desk Engineer Responsibilities: Troubleshoot a range of technical support tickets logged by clients on the following technologies: Microsoft 365 Azure VMware & Hyper V Administration and Troubleshooting of WindowsServer 2016, 2019 Network troubleshooting that 2nd Line Engineers cannot resolve Supporting Firewalls and Switches related support tickets Using ConnectWise to log and respond to More ❯
Support Desk Engineer Responsibilities: Troubleshoot a range of technical support tickets logged by clients on the following technologies: Microsoft 365 Azure VMware & Hyper V Administration and Troubleshooting of WindowsServer 2016, 2019 Network troubleshooting that 2nd Line Engineers cannot resolve Supporting Firewalls and Switches related support tickets Using ConnectWise to log and respond to More ❯
activities will involve troubleshooting service desk tickets efficiently while maintaining high levels of customer satisfaction. You will be responsible for supporting a wide range of IT systems including Windows operating environments (Windows 10 & 11), Office 365 applications, mobile devices (Android/Apple), VPNs, multi-factor authentication tools, Exchange email services and more. In addition to resolving … vulnerable individuals. What you bring: * Demonstrated experience providing high-level technical support in a Service Desk or Information Systems environment with particular expertise in Microsoft technologies such as Windows 10 & 11 operating systems and Office 365 suite.* Proven ability to rapidly establish credibility with customers by identifying queries quickly and responding with appropriate solutions that meet service standards. … of both internal clients and external contacts positively.* Desirable: Experience or knowledge of Prince2 methodologies, ITIL frameworks or Agile environments; familiarity with Ivanti or ServiceNow platforms; exposure to server technologies such as MicrosoftServer 2016 & 2019; relevant certifications like MCSE/MCSA/MCITP/CCNA. Robert Walters Operations Limited is an employment business More ❯
to-day support and running of client's Citrix estate Responsibilities: Maintain and support Citrix infrastructures, (CVAD 2402 LTSR and CVAD 2507 LTSR) Provide 3rd level support to Windows 10/11 and Windows 2016/19 and Windows 2022/25 platforms Experience of maintaining and implementing Hyper-V and SCVMM Maintain and … Netscaler hardware appliances Maintain and support Citrix Storefront Maintain and support Citrix Provisioning Server. Good knowledge of PVS versioning and updating Citrix Images. Good knowledge of MS SQL Server and applying SQL patches. Qualifications and Experience: CCA certified or higher on XenApp or XenDestkop Working environment experience: o XenApp o Xendesktop o SCCM/Manage Engine o Windows 10/11 and Server 2016 - Current Familiar with virtualisation platforms (Hyper-V) Practical experience of medium size (and larger) client server environments Ability to troubleshoot 3rd line support issues Experience of backup and change management processes Familiar with a working knowledge of MS Office, O365 and Visio Experience of and applies skills and More ❯