2nd Line IT Support Analyst
- Hiring Organisation
- SER Limited
- Location
- Blackburn, Lancashire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £34500/annum Great Opportunity
improvements, and ongoing service delivery. Key Responsibilities Act as an escalation point for 1st Line Support Engineers Diagnose and resolve complex hardware, software, server, and network issues Manage incidents, service requests, and problems through to resolution Provide onsite and remote support to customers Assist with infrastructure projects … networking knowledge, including: Network troubleshooting Switches, routers, and firewalls Network patching and cable termination TCP/IP, DNS, DHCP, and VLANs Experience supporting Microsoft Windows Server environments Knowledge of Microsoft 365 and Azure technologies Experience with virtualisation technologies such as VMware or Hyper-V Excellent troubleshooting ...