3rd Line Helpdesk Engineer
- Hiring Organisation
- Hiring People
- Location
- City of Westminster, London, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £38,000 - £45,000 per annum
mostly at L2 level), and keeping clients informed throughout. When a user can't print, when a mailbox is full, when a server needs attention, you're the person who fixes it and closes the loop. Beyond ticket resolution, you'll build and maintain SOPs and technical documentation … following from day one: Microsoft 365 administration including Azure/Entra ID, Exchange Online, SharePoint, Teams, Intune, Conditional Access, and Microsoft Defender. Windows Server and Hyper-V virtualisation, plus NAS solutions (Synology and similar). Networking fundamentals: firewalls, VPNs, switches, DNS records, and DHCP. Backup, archiving ...