provide technical services for both project and helpdesk. Setting up new equipment and upgrading existing systems (i.e., remotely and physically configuring new PCs/Laptops, managing network printers, server installation or identifying network connectivity issues). Managing and documenting technical issues, responses, and requests to ensure information is recorded and updated. Undertake onsite surveys and audits for a … range of solutions (networking, server, wireless, cabling, etc). Working independently and as part of a team, ensuring clarity of client requirements and assisting with smooth client experience. … Providing and running training on new systems to end users. The successful candidate should feel at ease navigating through a setting equipped with the following technologies and skills : MicrosoftWindows desktop & Mac operating systems and other common applications. MicrosoftWindowsServer operating systems (including AD, DNS, DHCP, Group Policy, etc.). Microsoft Office components More ❯
Proactively identifying potential or future issues at client sites before they escalate. Sharing technical knowledge and client-specific expertise with team members to enhance overall service delivery. Requirements: WindowsServer Management experience Windows Desktop OS and Management Active Directory and Group Policy TCP/IP, DNS Server Virtualization: VMWare vSphere/MicrosoftMore ❯
go-to expert for one of Focus Group's key client accounts. You'll provide 1st and 2nd line support across a range of technologies including Office 365, WindowsServer, networking, and wireless systems. This is a hands-on, client-facing role where your ability to troubleshoot, communicate, and deliver results will shine. What You'll … project deployments and daily IT operations Ensuring client satisfaction through proactive communication and service excellence What You Bring Essential: Proven experience in IT support roles Strong knowledge of Windows Desktop (7-11), Office 365, Active Directory, DNS, and more Excellent communication and customer service skills Ability to work independently and as part of a team Full UK driving More ❯
Eastbourne, East Sussex, South East, United Kingdom
Nextech Group Limited
go-to expert for all things Microsoft, leading on 3rd line escalations, delivering infrastructure projects, and mentoring junior engineers. You'll bring deep knowledge of Microsoft 365, Azure, WindowsServer, and Active Directory, with the confidence to troubleshoot, design, and implement scalable enterprise solutions. ?? What You'll Do Provide expert-level support across Microsoft technologies (M365 … Azure, WindowsServer, AD, Exchange, Intune, etc.) Take ownership of critical 3rd line incidents, ensuring swift resolution and root cause analysis Lead infrastructure and cloud migration projects end-to-end Support security and compliance initiatives across Microsoft environments Collaborate closely with internal stakeholders and clients to understand technical requirements Document processes and contribute to improving operational … 2nd line engineers ?? What You Bring Proven experience in a senior 3rd line engineer or Microsoft specialist role Deep knowledge of Microsoft 365, Azure AD, Intune, Exchange Online, WindowsServer, and PowerShell Strong troubleshooting skills and ability to handle high-pressure escalations Experience with hybrid environments and cloud migrations Relevant Microsoft certifications (e.g., MS-100, MS More ❯
relationship skills. Strong time and task management, with adaptability. Proven line management of large teams - Having conducted performance reviews, workflow management etc. Technical knowledge of the MS stack - Windows OS, WindowsServer, Active Directory, Exchange, VM-Ware. A passion for customer service and team development. Ready to make an impact? Discover us on trident.co.uk More ❯
Eastbourne, East Sussex, South East, United Kingdom
Nextech Group Limited
high-level support to the service desk team. What we're looking for: * Proven experience delivering IT projects (MSP background a bonus!). * Strong knowledge of on-prem (WindowsServer, VMware, networking) and cloud (Office 365, Azure) technologies. * Full UK driving license. * Excellent project management and communication skills. ?? Salary: Competitive & based on experience. Excited to lead More ❯
Eastbourne, East Sussex, South East, United Kingdom
Nextech Group Limited
a varied client base. What you'll be doing: * Providing high-level support for complex technical issues. * Working across both on-prem and cloud infrastructures (Office 365, Azure, WindowsServer, VMware). * Acting as an escalation point for the service desk team. * Building strong client relationships through excellent service. What we're looking for: * Strong 3rd More ❯