resolve service desk calls in line with SLAs. Deploy and maintain desktop images and software using SCCM. Perform basic diagnostics and troubleshooting of user and system issues. Support Windows 10 workstations and WindowsServer environments. Manage Active Directory, Group Policy and participate in maintenance activities. Get involved in broader project work depending on your … and interest. Operate in a security-cleared environment supporting a military training site (SC clearance will be arranged if not already held). Required Skills & Experience: Understanding of Windows OS (ideally Windows 10). Working knowledge of WindowsServer 2016/2019. Basic SCCM experience (imaging, deployment). Familiarity with Active Directory More ❯
Location : Fareham (office-based full time for collaboration and learning) Experience : Support a wide range of external customers with varied tech environments Tech Exposure : Microsoft 365, WindowsServer, desktops, cloud apps, and more Progression : Clear path into 2nd line and project support as you grow your knowledge Team Culture : Friendly, collaborative, and focused on doing things … doing: Acting as the first point of contact for incoming IT support requests via phone and email Troubleshooting and resolving 1st line issues across Microsoft 365, Office apps, Windows, and user accounts Escalating more complex issues to 2nd line when needed and learning from them along the way Logging and updating tickets in the helpdesk system with clarity … ll bring to the table: Some commercial experience in an IT support role (or relevant IT training/certifications) A basic understanding of Microsoft 365, Office apps, and Windows OS Great communication skills, confident, friendly, and clear A methodical approach to troubleshooting and a real willingness to learn Bonus points if you’ve worked in an MSP or More ❯
primarily a Microsoft-centric business, they partner with a wide range of vendors to meet diverse client needs. You should be familiar and comfortable working with: Microsoft Azure WindowsServer (Various Versions) Microsoft 365 Suite (Exchange Online, SharePoint, Intune, Purview, Teams, etc.) Email Security: Mimecast or similar Web Security: ForcePoint, DNSFilter Wi-Fi Solutions: Meraki, UniFi More ❯
Whiteley, Fareham, Hampshire, England, United Kingdom
Tailor Made Technologies
Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: MicrosoftWindows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix … NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. More ❯