EUC Service Desk Engineer
Leatherhead, England, United Kingdom
Bytes Software Services
on projects and changes across the wider IT team. Have a good understanding of Bytes hardware builds (laptops and desktops via Microsoft SCCM). Understand and work with Windows Server environments. Maintain systems support information and documentation for both end users and within the team. Provide support and cover to the Service Desk Team Lead. QUALIFICATIONS … EXPERIENCE & SKILLS Operating Systems – Windows 11, Windows 2019/22 Client Applications – Microsoft Office, Microsoft Teams Hardware – First Level PC maintenance (replacing memory, hard disks, graphics cards) Certifications such as CompTIA A+, Network+, or ITIL. Experience with service desk software and remote support tools. Knowledge of cloud services and virtualisation technologies. Additional Qualifications, Skills and Knowledge … Proven experience in a technical support or service desk role. Strong knowledge of Windows and Mac operating systems. Familiarity with network troubleshooting and basic network concepts. Experience with specific software such as Microsoft Office Suite, Active Directory, and remote support tools. Excellent problem-solving and communication skills. Positive attitude towards problem-solving and learning new technologies. Adaptable and More ❯
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