2nd Line Support Technician
Redhill, Surrey, England, United Kingdom
YourRecruit
ownership of escalated support tickets, assist with on-site and remote troubleshooting, and contribute to project delivery and customer onboarding. You will be trusted to dive deep into server, networking, virtualisation, and backup technologies—solving real issues, driving service excellence, and supporting complex SME environments. Your Day-to … Day Be the go-to for 2nd line technical queries via phone, email, and ticketing systems Deliver first-class service and manage issues from start to resolution Support Microsoft Windows environments, servers, virtual desktops, firewalls, and more Collaborate with third-party vendors and internal teams Get stuck into customer onboarding and technical project work Tech You Will Work … With OS & Servers : Windows Server, Active Directory, Hyper-V, VMware Virtual Desktop : Citrix, RDS Networking : Firewalls, switches, routers Backups : Veeam, off-site DR solutions Monitoring & Security : MSP-standard tools, documentation systems What You Bring 2nd Line level support in an MSP environment Tech confidence across Microsoft ecosystems, networking & infrastructure Logical, structured problem-solving mindset with top More ❯
Employment Type: Full-Time
Salary: £37,000 - £40,000 per annum
Posted: