Sheffield, South Yorkshire, United Kingdom Hybrid / WFH Options
Searchability (UK) Ltd
shifts from Monday to Friday, providing essential cover for key client operations. KEY SKILLS/EXPERIENCE: Strong experience in a 2nd Line or similar support role Proficiency in WindowsServer, Active Directory, and Office 365 Background working on a Service Desk with responsibility for SLA and KPI adherence Previous leadership, mentoring, or escalation handling experience Ability … express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS: 2nd Line Support/WindowsServer/Active Directory/Office 365/Service Desk/SLA/KPI/Leadership/MSP/Hybrid Working More ❯
comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are … met Share fixes and updates with the wider team Required Experience: 3+ years in a Service Desk or Helpdesk role Strong knowledge of Windows OS (7–11), WindowsServer, and Exchange Solid troubleshooting skills across networks (LAN/VLAN/WAN/Wi-Fi/VPN) Experience with VMware/Hyper-V and remote More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Exemplar Health Care
up and configure new user accounts, equipment and basic software Support password resets and access requests About you proven 1st line Service Desk support (min 2 years) Supporting Windows 11 and Microsoft 365 excellent customer service skills knowledge of WindowsServer Operating Systems (2016, 2019) strong work ethic and self-motivation with the ability More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Littlefish
line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, WindowsServer, and Enterprise Networks. Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware. More ❯
in difficult situations. Desirable Experience of building ETL processing in SQL Databases. Awareness of NHS clinical information systems Modern programming languages Experience of Maintenance and Configuration Tasks on Windows Servers Database Administration Experience Experience of building SSAS Analysis Services Cubes. Power-BI Experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act More ❯