2nd Line Service Desk Engineer
- Hiring Organisation
- Millgate
- Location
- Sheffield, South Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £26,000
taking ownership of more complex issues. Troubleshoot and resolve advanced incidents across Microsoft 365, Azure AD, NinjaOne, SentinelOne, Barracuda, networking technologies, virtualisation and Windows Server environments. Deliver remote and on-site support where required. Ensure all tickets are handled within agreed SLAs and communication standards. Client … Second Line or advanced 1st Line role within an MSP or busy IT support environment. Strong technical troubleshooting skills across Microsoft 365, Windows OS, and core infrastructure technologies. Experience with RMM/EDR tools Strong understanding of networking fundamentals (DNS, DHCP, VLANs). Ability to manage workload, handle ...