Tier 2 Service Engineer
- Hiring Organisation
- Netcentrix
- Location
- Chorley, England, United Kingdom
Troubleshooting Resolve escalated tickets from tier 1, addressing more complex issues relating to servers, networking, and critical business applications Diagnose and resolve issues involving Windows Server, virtualization (VMware, Hyper-V), Office 365, Exchange, and cloud platforms Perform remote troubleshooting and on-site troubleshooting as a last resort Provide support … mentor junior team members and share technical expertise Other Proven experience in a technical support role, within an MSP environment Extensive experience troubleshooting Microsoft Windows Server, Active Directory, Office 365, and Azure Cloud platforms Hands-on experience with networking infrastructure and troubleshooting Good understanding of cybersecurity practices Relevant certifications ...