Service Desk Analyst
- Hiring Organisation
- Pearson Whiffin Recruitment Ltd
- Location
- Dartford, Kent, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £30,000 per annum
Responsibilities Act as the first point of contact for IT support via phone, email, and in person Provide 1st/2nd line support for Windows-based environments Build, configure, and deploy laptops and associated hardware Manage user accounts, groups, and permissions in Active Directory Diagnose and resolve hardware, software … high level of customer service and support Essential Skills & Experience Previous experience in a Service Desk/IT Support role Strong working knowledge of Windows OS (Windows 10/11) Experience using Active Directory (user management, password resets, permissions) Hands-on experience with laptop builds, imaging, and deployments ...