1 of 1 Windows Jobs in West End of London

users, both face-to-face and remotely. Log, manage, and resolve incidents and service requests using the Halo ticketing system. Troubleshoot issues related to: Windows 11 devices Microsoft 365, including Exchange Active Directory user administration Laptops, desktops, and peripheral hardware Escalate unresolved issues to senior IT team members when … notes and basic technical documentation. Essential Skills & Experience: Minimum of 1 year experience in a 1st line IT support role. Strong working knowledge of: Windows 11, Microsoft 365 and Exchange & Active Directory Desktop and laptop hardware support Familiarity with a service desk or ticketing system (Halo preferred). Ability ...