Hastings, Sussex, United Kingdom Hybrid / WFH Options
In Technology Group
time, 5 days a week Key Skills: 5+ years' experience in technical support (MSP or customer-facing environment) Office 365 administration (incl. MFA) Networking: TCP/IP, VLANs, firewalls, wireless Virtualisation: Hyper-V, VMware, AVD, RDS Firewalls: Fortigate, Cisco, SonicWall, WatchGuard Backup: Azure, Veeam Key Responsibilities: Act as the escalation point for Level 1 & 2 engineers Manage and implement technical More ❯
for one of Focus Group's key client accounts. You'll provide 1st and 2nd line support across a range of technologies including Office 365, Windows Server, networking, and wireless systems. This is a hands-on, client-facing role where your ability to troubleshoot, communicate, and deliver results will shine. What You'll Be Doing Managing and resolving support tickets More ❯
including account creation and hardware/software provisioning. Uphold workstation security through routine patch management, antivirus updates, and performance tuning. Perform remote support for computing equipment and peripherals, including wireless and mobile devices. Maintain accurate and up-to-date documentation of troubleshooting steps, support procedures, system configurations, and user requests in the helpdesk system. Assist internal customers by providing audio … the use of hardware and software. Act as a liaison between end-user and EHR Analyst for software/hardware related issues. Perform fixes on remote computing equipment, peripherals, wireless and cell devices. Develop and maintain comprehensive documentation concerning support services. Engage with external vendors for hardware repair and maintenance tasks. Perform post-resolution follow-ups with end users as … environment, with solid follow up skills preferred. Technical knowledge of PC hardware, including Dell and HP preferred. Working technical knowledge of current network protocols, operating systems, and standards, including wireless networking protocols preferred. Working knowledge of Avaya phone systems preferred. Knowledge of EHR systems, specifically Epic, preferred. Ability to prioritize and manage multiple tasks and projects concurrently to meet deadlines More ❯
