summary The Helpdesk Manager will lead the ImmForm Service Desk team, delivering a high-quality, customer-focused support service for the ImmForm digital platform, which underpins vaccine ordering, medical consumables, and vaccine uptake data collection. This role is critical to maintaining operational continuity and supporting UKHSA's public … policy requirements. Experience in complaints handling, designing effective service desk procedures, and driving improvements in customer experience. Practical experience in service desk platform administration, including configuration, reporting, knowledge base management, and workflow optimisation. Additional Information Occasional out-of-hours support may be required during incidents or high-demand ...