2 Quality Analyst Jobs with Hybrid or WFH Options

Data is crucial to providing a first-class service to our customers and managing our business effectively. The Data Quality Team has a proud history of working with colleagues across numerous business units to help influence behaviour and decisions at all levels of the organisation in this space to … feeds into the business through our innovative data monetisation initiatives (an area we are looking to grow). Key Accountabilities Provision of robust data quality analysis, subject matter expertise and constructive challenge in order to protect and improve our data assets. Partner confidently and credibly with internal stakeholders and … from concept through to completion, underpinned by the commercial acumen to control costs effectively and drive revenue improvements through these activities. Streamlining of Data Quality processes to ensure seamless delivery of high quality data feeds using both traditional and innovative techniques (including automation and AI) to drive continuous more »

independent company who play a vital role in enabling people with disabilities to access affordable and reliable transportation, helping to enhance their independence and quality of life. They are looking for a Contact Centre Quality Assurance Analyst to join their team in Bristol on a 12 month … FTC. What you'll be doing • Provide quality performance assessments of calls/correspondence. • Analyse and report on trends and insight with the coaching team. • Use data to review processes, educate, and strengthen consistency across teams. • Work closely with the coaching team to ensure a smooth, positive process for … customers. What you'll need to apply • Previous Quality Assurance experience within a contact centre/customer service environment. • Excellent communication skills. What you'll get in return for your talents • Basic salary of £35,502 . • Performance bonus of up to 15% . • Electric Car/Cycle to more »