Our OEM Client based in Whitley, Coventry, is searching for Workflow & Real-Time Analyst to join their team, Inside IR35. This is a contract position until 1st September 2026. Umbrella Pay Rate: £21.71 per hour. We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre Team. This role is integral … Team Members daily to enable to the centre to deliver the best service possible. A key part of your role will involve supporting the modernisation of the CRC's WorkflowManagement System, transitioning from legacy platforms to a more Advanced Workforce Management Ecosystem. With the planned introduction of Calabrio, experience with this system is highly desirable. Key … Responsibilities Real-Time Monitoring: Oversee call lines and online chat activity to ensure efficient handling throughout the day. Resource Management: Adjust staffing and agent codes in real time to maintain service levels and operational flow. Inbox Oversight: Monitor and respond to the real-time inbox, ensuring timely action and communication. Schedule Management: Create and maintain weekly schedules to More ❯
Our OEM Client based in Whitley, Coventry, is searching for Workflow & Real-Time Analyst to join their team, Inside IR35. This is a contract position until 1st September 2026. Umbrella Pay Rate: £21.71 per hour. We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre Team. This role is integral … Team Members daily to enable to the centre to deliver the best service possible. A key part of your role will involve supporting the modernisation of the CRC's WorkflowManagement System, transitioning from legacy platforms to a more Advanced Workforce Management Ecosystem. With the planned introduction of Calabrio, experience with this system is highly desirable. Key … Responsibilities: Real-Time Monitoring: Oversee call lines and online chat activity to ensure efficient handling throughout the day. Resource Management: Adjust staffing and agent codes in real time to maintain service levels and operational flow. Inbox Oversight: Monitor and respond to the real-time inbox, ensuring timely action and communication. Schedule Management: Create and maintain weekly schedules to More ❯
Our OEM Client based in Whitley, Coventry, is searching for Workflow & Real-Time Analyst to join their team, Inside IR35. This is a contract position until 1st September 2026. Umbrella Pay Rate: £21.71 per hour. We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre Team. This role is integral … Team Members daily to enable to the centre to deliver the best service possible. A key part of your role will involve supporting the modernisation of the CRC's WorkflowManagement System, transitioning from legacy platforms to a more Advanced Workforce Management Ecosystem. With the planned introduction of Calabrio, experience with this system is highly desirable. Key … Responsibilities: Real-Time Monitoring: Oversee call lines and online chat activity to ensure efficient handling throughout the day. Resource Management: Adjust staffing and agent codes in real time to maintain service levels and operational flow. Inbox Oversight: Monitor and respond to the real-time inbox, ensuring timely action and communication. Schedule Management: Create and maintain weekly schedules to More ❯
Login to any system as required via device(s) provided by the contractor's engineer and Site Manager and under their instructions Refresh Laptops Correctly update the Contractor's workflowmanagement system at all relevant steps Seek guidance as required from the Post Migration Technical Support Specialist and Site Manager Assist in conducting manual stock checks daily and More ❯
Kettering, Northamptonshire, East Midlands, United Kingdom
MATCH RECRUITMENT LTD
Monitor and review maintenance contracts, ensuring compliance with company Service Level Agreements (SLAs). Accurately code and update all jobs within the internal system to maintain visibility and effective workflow management. Perform general administrative duties to support the smooth delivery of service operations. Please apply today to learn more and be considered and shortlisted. Match Recruitment Ltd is a More ❯
