Service Desk Manager
- Hiring Organisation
- MSP Talent Bridge Ltd
- Location
- Aylesbury, Buckinghamshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 - £50,000 per annum
ticket handling quality, troubleshooting standards, and customer communication, coaching the team based on real examples Shadow support engineers on selected tickets to observe workflow, guide approach, and reinforce best-practice methods in real time Engage directly with customers during priority incidents or sensitive escalations to manage expectations and ensure positive ...