Information Technology Support Administrator
East Kilbride, Scotland, United Kingdom
Nine Twenty Recruitment
and globally as needed. Main Responsibilities: Handle Level 1st, 2nd, and some 3rd support calls, reaching out to external resources when necessary Utilise IT Workflow System for efficient management of work items raised by business users. Respond to incidents within agreed SLAs, ensuring proper prioritization and categorization Document knowledge and … and troubleshooting performance issues. Ability to prioritize workload based on business impact. Experience in a staff-facing IT support role required. Familiarity with IT Workflow systems such as Service Now. Functional Skills/Attributes: Proficiency in Microsoft Office tools. Up-to-date knowledge of ICT technologies. Familiarity with IT service more »
Posted: