Service Desk Analyst - Telephony, Avaya
- Hiring Organisation
- Hays
- Location
- Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £250.0 - £300.0 per day + £market rate (Inside IR35)
users. Identify recurring faults and escalate where appropriate. Liaise with internal teams, users and external representatives. Main Requirements HNC qualification or equivalent telecoms/eHealth experience. Knowledge of telephony infrastructure, patch panels and distribution points. Experience with Avaya, NICE Call Recording and contact centre systems. Strong troubleshooting, communication and customer ...