Period
to 19 November 2017

The median annual salary for a 3rd Line Technical Support was £33,750 in advertised job vacancies in Berkshire during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Technical Support
South East > Berkshire
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 252 295 326
Rank change year-on-year +43 +31 -13
Permanent jobs requiring a 3rd Line Technical Support 4 16 11
As % of all permanent IT jobs advertised in Berkshire 0.064% 0.18% 0.100%
As % of the Job Titles category 0.067% 0.19% 0.10%
Number of salaries quoted 2 15 8
Berkshire median annual salary £33,750 £45,000 £38,500
Median salary % change year-on-year -25.00% +16.88% -14.44%
10th Percentile £30,625 £36,750 £34,200
90th Percentile £37,875 £51,250 £48,350
South East median annual salary £37,500 £42,500 £38,000
% change year-on-year -11.76% +11.84% +11.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Berkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Berkshire
Permanent vacancies in Berkshire with a recognized job title 5955 8281 10615
% of permanent IT jobs with a recognized job title 95.51% 95.65% 96.05%
Number of salaries quoted 4775 6489 8425
Berkshire median annual salary £47,500 £50,000 £48,500
Median salary % change year-on-year -5.00% +3.09% +7.78%
10th Percentile £26,250 £27,750 £26,500
90th Percentile £73,750 £73,750 £71,250
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

3rd Line Technical Support
Job Vacancy Trend in Berkshire

Job postings that featured 3rd Line Technical Support in the job title as a percentage of all IT jobs advertised in Berkshire.

Job vacancy trend for 3rd Line Technical Support in Berkshire

3rd Line Technical Support
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Technical Support in Berkshire.

Salary trend for 3rd Line Technical Support in Berkshire

3rd Line Technical Support
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Technical Support within the Berkshire region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +22 2 £30,000 -33.33%
3rd Line Technical Support
South East

3rd Line Technical Support Skill Set
Top 30 Co-occurring IT Skills in Berkshire

For the 6 months to 19 November 2017, 3rd Line Technical Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Berkshire region featuring 3rd Line Technical Support in the job title.

1 4 (100.00%) Windows
1 4 (100.00%) Active Directory
2 3 (75.00%) Windows Server
2 3 (75.00%) SCCM
2 3 (75.00%) Microsoft
3 2 (50.00%) SQL Server
3 2 (50.00%) ITIL
3 2 (50.00%) SharePoint
3 2 (50.00%) VMware
3 2 (50.00%) Service Delivery
3 2 (50.00%) SAN
3 2 (50.00%) Veeam
3 2 (50.00%) Microsoft Azure
3 2 (50.00%) Office 365
3 2 (50.00%) Windows Server 2008
4 1 (25.00%) Virtual Environments
4 1 (25.00%) Chat Support
4 1 (25.00%) Service Delivery Management
4 1 (25.00%) Lumension
4 1 (25.00%) Windows Server 2012
4 1 (25.00%) Hybrid Cloud
4 1 (25.00%) Server Building
4 1 (25.00%) Hyper-V
4 1 (25.00%) Amazon AWS
4 1 (25.00%) Network Management
4 1 (25.00%) SC Cleared
4 1 (25.00%) DV Cleared
4 1 (25.00%) Security Cleared
4 1 (25.00%) VMware Infrastructure
4 1 (25.00%) EPoS

3rd Line Technical Support Skill Set
Co-occurring IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (50.00%) SharePoint
2 1 (25.00%) Documentum
Applications
1 1 (25.00%) Microsoft Office
Cloud Services
1 2 (50.00%) Microsoft Azure
1 2 (50.00%) Office 365
2 1 (25.00%) Amazon AWS
Communications & Networking
1 2 (50.00%) SAN
2 1 (25.00%) LAN
2 1 (25.00%) VoIP
2 1 (25.00%) WAN
Database & Business Intelligence
1 2 (50.00%) SQL Server
General
1 1 (25.00%) Retail
Miscellaneous
1 1 (25.00%) Clustering
1 1 (25.00%) EPoS
1 1 (25.00%) Hybrid Cloud
Operating Systems
1 4 (100.00%) Windows
2 3 (75.00%) Windows Server
3 2 (50.00%) Windows Server 2008
4 1 (25.00%) Windows Server 2003
4 1 (25.00%) Windows Server 2012
Processes & Methodologies
1 2 (50.00%) ITIL
1 2 (50.00%) Service Delivery
2 1 (25.00%) Chat Support
2 1 (25.00%) Network Management
2 1 (25.00%) Problem Management
2 1 (25.00%) SEO
2 1 (25.00%) Server Building
2 1 (25.00%) Service Delivery Management
2 1 (25.00%) Virtual Environments
Programming Languages
1 1 (25.00%) SQL
Qualifications
1 1 (25.00%) DV Cleared
1 1 (25.00%) MCP
1 1 (25.00%) MCSE
1 1 (25.00%) Microsoft Certification
1 1 (25.00%) SC Cleared
1 1 (25.00%) Security Cleared
Quality Assurance & Compliance
1 1 (25.00%) Sarbanes-Oxley
System Software
1 4 (100.00%) Active Directory
2 1 (25.00%) Hyper-V
2 1 (25.00%) VMware Infrastructure
Systems Management
1 3 (75.00%) SCCM
2 1 (25.00%) Backup Exec
2 1 (25.00%) WSUS
Vendors
1 3 (75.00%) Microsoft
2 2 (50.00%) Veeam
2 2 (50.00%) VMware
3 1 (25.00%) Cisco
3 1 (25.00%) Citrix
3 1 (25.00%) HP
3 1 (25.00%) Lumension