2nd Line Support Analyst Jobs in Birmingham

Second Line Support Analyst
West Midlands > Birmingham

The median Second Line Support Analyst salary in Birmingham is £27,500 per year according to job vacancies posted during the 6 months to 19 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 141 132 189
Rank change year-on-year -9 +57 -56
Permanent jobs requiring a 2nd Line Support Analyst 3 10 3
As % of all permanent jobs advertised in Birmingham 0.11% 0.49% 0.094%
As % of the Job Titles category 0.12% 0.53% 0.098%
Number of salaries quoted 2 5 3
10th Percentile - £26,450 £22,100
25th Percentile £26,250 £27,500 £23,375
Median annual salary (50th Percentile) £27,500 £29,119 £26,000
Median % change year-on-year -5.56% +12.00% +4.00%
75th Percentile £28,750 £32,500 £26,500
90th Percentile - £33,700 -
West Midlands median annual salary £31,000 £29,000 £24,500
% change year-on-year +6.90% +18.37% +0.62%

All Permanent IT Job Vacancies
Birmingham

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Birmingham with a recognized job title 2,541 1,895 3,055
% of permanent jobs with a recognized job title 94.25% 93.49% 95.80%
Number of salaries quoted 2,078 1,440 2,390
10th Percentile £31,250 £31,250 £32,500
25th Percentile £40,988 £42,500 £42,500
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - +10.00%
75th Percentile £69,538 £70,000 £70,000
90th Percentile £84,964 £82,500 £85,000
West Midlands median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +7.53%

2nd Line Support Analyst
Job Vacancy Trend in Birmingham

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for 2nd Line Support Analyst in Birmingham

2nd Line Support Analyst
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in Birmingham.

Salary trend for 2nd Line Support Analyst in Birmingham

2nd Line Support Analyst Skill Set
Top 16 Co-occurring Skills and Capabilities in Birmingham

For the 6 months to 19 April 2024, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region featuring 2nd Line Support Analyst in the job title.

1 3 (100.00%) Microsoft
1 3 (100.00%) Microsoft 365
2 2 (66.67%) IoT
2 2 (66.67%) BYOD
2 2 (66.67%) Degree
2 2 (66.67%) Azure
2 2 (66.67%) Digital Healthcare
3 1 (33.33%) Microsoft Exchange
3 1 (33.33%) Active Directory
3 1 (33.33%) Citrix
3 1 (33.33%) ITSM
3 1 (33.33%) Law
3 1 (33.33%) Legal
3 1 (33.33%) Active Listening
3 1 (33.33%) Social Skills
3 1 (33.33%) Customer Service

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (33.33%) Microsoft Exchange
Cloud Services
1 3 (100.00%) Microsoft 365
2 2 (66.67%) Azure
General
1 2 (66.67%) Digital Healthcare
2 1 (33.33%) Law
2 1 (33.33%) Legal
2 1 (33.33%) Social Skills
Miscellaneous
1 2 (66.67%) BYOD
1 2 (66.67%) IoT
Processes & Methodologies
1 1 (33.33%) Active Listening
1 1 (33.33%) Customer Service
1 1 (33.33%) ITSM
Qualifications
1 2 (66.67%) Degree
System Software
1 1 (33.33%) Active Directory
Vendors
1 3 (100.00%) Microsoft
2 1 (33.33%) Citrix