Period
to 22 January 2018

The median annual salary for a 2nd Line Support Analyst was £20,000 in advertised job vacancies in Cambridge during the 6 months to 22 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
Cambridgeshire > Cambridge
6 months to
22 Jan 2018
Same period 2017 Same period 2016
Rank 177 143 162
Rank change year-on-year -34 +19 +8
Permanent jobs requiring a 2nd Line Support Analyst 2 3 4
As % of all permanent IT jobs advertised in Cambridge 0.063% 0.14% 0.14%
As % of the Job Titles category 0.066% 0.14% 0.14%
Number of salaries quoted 7 3 4
Cambridge median annual salary £20,000 £24,500 £27,000
Median salary % change year-on-year -18.37% -9.26% -5.26%
10th Percentile £19,000 £22,550 £26,475
90th Percentile £24,500 £29,050 £28,225
Cambridgeshire median annual salary £21,500 £25,000 £27,000
% change year-on-year -14.00% -7.41% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Cambridge. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Cambridge
Permanent vacancies in Cambridge with a recognized job title 3,052 2,135 2,873
% of permanent IT jobs with a recognized job title 96.83% 97.31% 97.13%
Number of salaries quoted 2,269 1,809 2,411
Cambridge median annual salary £50,000 £45,000 £44,500
Median salary % change year-on-year +11.11% +1.12% +11.25%
10th Percentile £29,700 £26,250 £27,500
90th Percentile £71,250 £66,250 £65,000
Cambridgeshire median annual salary £47,500 £45,000 £42,500
% change year-on-year +5.56% +5.88% +6.25%

2nd Line Support Analyst
Job Vacancy Trend in Cambridge

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in Cambridge.

Job vacancy trend for 2nd Line Support Analyst in Cambridge

2nd Line Support Analyst
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in Cambridge.

Salary trend for 2nd Line Support Analyst in Cambridge

2nd Line Support Analyst Skill Set
Top 12 Co-occurring IT Skills in Cambridge

For the 6 months to 22 January 2018, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cambridge region featuring 2nd Line Support Analyst in the job title.

1 2 (100.00%) SLA
1 2 (100.00%) Microsoft
2 1 (50.00%) Windows Server
2 1 (50.00%) Active Directory
2 1 (50.00%) Microsoft Office
2 1 (50.00%) Windows
2 1 (50.00%) MS Exchange
2 1 (50.00%) Service Delivery
2 1 (50.00%) Windows 7
2 1 (50.00%) Windows 8
2 1 (50.00%) Driving Licence
2 1 (50.00%) Windows 10

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in Cambridge by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (50.00%) MS Exchange
Applications
1 1 (50.00%) Microsoft Office
Miscellaneous
1 1 (50.00%) Driving Licence
Operating Systems
1 1 (50.00%) Windows
1 1 (50.00%) Windows 10
1 1 (50.00%) Windows 7
1 1 (50.00%) Windows 8
1 1 (50.00%) Windows Server
Processes & Methodologies
1 1 (50.00%) Service Delivery
Quality Assurance & Compliance
1 2 (100.00%) SLA
System Software
1 1 (50.00%) Active Directory
Vendors
1 2 (100.00%) Microsoft