Period
to 20 November 2017

The median annual salary for a 2nd Line Support was £24,500 in advertised job vacancies in Cheltenham during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
Gloucestershire > Cheltenham
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 74 91 82
Rank change year-on-year +17 -9 -22
Permanent jobs requiring a 2nd Line Support 6 6 2
As % of all permanent IT jobs advertised in Cheltenham 1.27% 0.73% 0.30%
As % of the Job Titles category 1.29% 0.74% 0.31%
Number of salaries quoted 5 5 2
Cheltenham median annual salary £24,500 £25,000 £18,000
Median salary % change year-on-year -2.00% +38.89% -25.00%
10th Percentile £22,750 £23,500 £17,000
90th Percentile £26,000 £28,450 £19,000
Gloucestershire median annual salary £24,000 £20,500 £22,500
% change year-on-year +17.07% -8.89% -4.26%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Cheltenham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Cheltenham
Permanent vacancies in Cheltenham with a recognized job title 466 806 647
% of permanent IT jobs with a recognized job title 98.31% 97.93% 95.71%
Number of salaries quoted 398 692 536
Cheltenham median annual salary £42,500 £45,000 £40,000
Median salary % change year-on-year -5.56% +12.50% +2.56%
10th Percentile £23,525 £27,500 £25,000
90th Percentile £60,000 £65,000 £65,000
Gloucestershire median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +6.58%

2nd Line Support
Job Vacancy Trend in Cheltenham

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Cheltenham.

Job vacancy trend for 2nd Line Support in Cheltenham

2nd Line Support
Salary Trend in Cheltenham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Cheltenham.

Salary trend for 2nd Line Support in Cheltenham

2nd Line Support Skill Set
Top 18 Co-occurring IT Skills in Cheltenham

For the 6 months to 20 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cheltenham region featuring 2nd Line Support in the job title.

1 6 (100.00%) Windows
2 5 (83.33%) Windows Server
3 4 (66.67%) Active Directory
4 3 (50.00%) Advertising
4 3 (50.00%) Microsoft Office
4 3 (50.00%) Windows Server 2008
4 3 (50.00%) Windows 8
4 3 (50.00%) Windows Server 2012
5 2 (33.33%) Cisco
5 2 (33.33%) Citrix
5 2 (33.33%) TCP/IP
5 2 (33.33%) VPN
5 2 (33.33%) Business Intelligence
5 2 (33.33%) VMware
6 1 (16.67%) SLA
6 1 (16.67%) Windows Server 2003
6 1 (16.67%) Windows 7
6 1 (16.67%) Windows 10

2nd Line Support Skill Set
Co-occurring IT Skills in Cheltenham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (50.00%) Microsoft Office
Communications & Networking
1 2 (33.33%) TCP/IP
1 2 (33.33%) VPN
General
1 3 (50.00%) Advertising
Operating Systems
1 6 (100.00%) Windows
2 5 (83.33%) Windows Server
3 3 (50.00%) Windows 8
3 3 (50.00%) Windows Server 2008
3 3 (50.00%) Windows Server 2012
4 1 (16.67%) Windows 10
4 1 (16.67%) Windows 7
4 1 (16.67%) Windows Server 2003
Processes & Methodologies
1 2 (33.33%) Business Intelligence
Quality Assurance & Compliance
1 1 (16.67%) SLA
System Software
1 4 (66.67%) Active Directory
Vendors
1 2 (33.33%) Cisco
1 2 (33.33%) Citrix
1 2 (33.33%) VMware