Period
to 22 November 2017

The median annual salary for a Customer Support Engineer was £30,750 in advertised job vacancies in the City of London during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Engineer
Central London > City of London
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 321 347 415
Rank change year-on-year +26 +68 +40
Permanent jobs requiring a Customer Support Engineer 3 3 4
As % of all permanent IT jobs advertised in the City of London 0.029% 0.026% 0.024%
As % of the Job Titles category 0.031% 0.027% 0.025%
Number of salaries quoted 2 3 1
City of London median annual salary £30,750 £30,000 £28,500
Median salary % change year-on-year +2.50% +5.26% -36.67%
10th Percentile £25,525 £26,300 £26,750
90th Percentile £36,575 £33,500 £30,250
Central London median annual salary £26,500 £27,500 £28,500
% change year-on-year -3.64% -3.51% +5.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 9701 11267 16153
% of permanent IT jobs with a recognized job title 94.75% 96.40% 95.79%
Number of salaries quoted 8787 10272 14032
City of London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% -
10th Percentile £34,750 £33,750 £32,500
90th Percentile £92,500 £88,750 £87,500
Central London median annual salary £58,000 £57,500 £55,000
% change year-on-year +0.87% +4.55% +1.85%

Customer Support Engineer
Job Vacancy Trend in the City of London

Job postings that featured Customer Support Engineer in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Customer Support Engineer in the City of London

Customer Support Engineer
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer in the City of London.

Salary trend for Customer Support Engineer in the City of London

Customer Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 22 November 2017, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Customer Support Engineer in the job title.

1 2 (66.67%) SWIFT
1 2 (66.67%) Windows
2 1 (33.33%) Linux
2 1 (33.33%) JBoss
2 1 (33.33%) Apache
2 1 (33.33%) PhD
2 1 (33.33%) Windows XP
2 1 (33.33%) ADSL
2 1 (33.33%) LAN
2 1 (33.33%) VoIP
2 1 (33.33%) DHCP
2 1 (33.33%) FTP
2 1 (33.33%) TCP/IP
2 1 (33.33%) VPN
2 1 (33.33%) DNS
2 1 (33.33%) Cisco
2 1 (33.33%) Microsoft
2 1 (33.33%) Active Directory
2 1 (33.33%) HP
2 1 (33.33%) Windows Server 2003
2 1 (33.33%) DSL
2 1 (33.33%) Project Management
2 1 (33.33%) Financial Institution
2 1 (33.33%) Firewall
2 1 (33.33%) Finance
2 1 (33.33%) Backup Exec
2 1 (33.33%) Equities
2 1 (33.33%) Google
2 1 (33.33%) Derivative
2 1 (33.33%) Equity Derivative

Customer Support Engineer Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (33.33%) Apache
1 1 (33.33%) Confluence
1 1 (33.33%) JBoss
Applications
1 1 (33.33%) Microsoft Office
Cloud Services
1 1 (33.33%) G Suite
Communications & Networking
1 1 (33.33%) ADSL
1 1 (33.33%) Cisco ASA
1 1 (33.33%) DHCP
1 1 (33.33%) DNS
1 1 (33.33%) DSL
1 1 (33.33%) Firewall
1 1 (33.33%) FTP
1 1 (33.33%) LAN
1 1 (33.33%) TCP/IP
1 1 (33.33%) VoIP
1 1 (33.33%) VPN
Database & Business Intelligence
1 1 (33.33%) MySQL
1 1 (33.33%) SQL Server
Development Applications
1 1 (33.33%) JIRA
General
1 1 (33.33%) Finance
1 1 (33.33%) Financial Institution
Libraries, Frameworks & Software Standards
1 1 (33.33%) DHTML
1 1 (33.33%) FIX Protocol
1 1 (33.33%) HTML
Miscellaneous
1 2 (66.67%) SWIFT
2 1 (33.33%) Analytical Skills
2 1 (33.33%) Data Centre
2 1 (33.33%) Derivative
2 1 (33.33%) Equities
2 1 (33.33%) Equity Derivative
2 1 (33.33%) Hedge funds
2 1 (33.33%) Wiki
Operating Systems
1 2 (66.67%) Windows
2 1 (33.33%) Linux
2 1 (33.33%) Windows 10
2 1 (33.33%) Windows Server
2 1 (33.33%) Windows Server 2003
2 1 (33.33%) Windows XP
Processes & Methodologies
1 1 (33.33%) Case Management
1 1 (33.33%) Product Management
1 1 (33.33%) Project Management
Programming Languages
1 1 (33.33%) Java
1 1 (33.33%) JavaScript
1 1 (33.33%) SQL
Qualifications
1 1 (33.33%) PhD
Quality Assurance & Compliance
1 1 (33.33%) EMIR
1 1 (33.33%) MiFID
1 1 (33.33%) QA
1 1 (33.33%) SEPA
System Software
1 1 (33.33%) Active Directory
Systems Management
1 1 (33.33%) Backup Exec
Vendors
1 1 (33.33%) Cisco
1 1 (33.33%) Google
1 1 (33.33%) HP
1 1 (33.33%) Microsoft
1 1 (33.33%) Palo Alto
1 1 (33.33%) Veeam