The median annual salary for a Customer Support Engineer was £40,000 in advertised job vacancies in the City of London during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Customer Support Engineer
London / City of London
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 231 - 320
Rank change year-on-year - 0  
Permanent jobs requiring a Customer Support Engineer 1 0 1
As % of all permanent IT jobs advertised in the City of London 0.020% - 0.010%
As % of the Job Titles category 0.020% - 0.010%
Number of salaries quoted 1 0 1
Median salary £40,000 - £23,500
UK excluding London median salary £25,000 £32,500 £24,000
% change year-on-year -23.07% +35.41%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the City of London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
City of London
Permanent job vacancies with a job title containing a recognized job role 4912 6830 9955
As % of all permanent IT job vacancies advertised in the City of London 95.81% 95.66% 95.38%
Number of salaries quoted 4511 6105 8479
Median salary £57,500 £57,500 £55,000
Median salary % change year-on-year - +4.54%  
90% offered a salary of more than £33,500 £35,000 £33,000
10% offered a salary of more than £85,000 £77,500 £80,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Customer Support Engineer
Job Vacancy Trend in the City of London

The job posting trend of jobs advertised in the City of London that featured Customer Support Engineer in the job title.

Job vacancy trend for Customer Support Engineer in the City of London

Customer Support Engineer
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Support Engineer in the City of London.

Salary trend for Customer Support Engineer in the City of London

Customer Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 28 March 2017, Customer Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Customer Support Engineer in the job title.

1 2 (66.67%) Apache
1 2 (66.67%) Windows
1 2 (66.67%) Linux
1 2 (66.67%) DNS
1 2 (66.67%) Degree
2 1 (33.33%) Computer Science
2 1 (33.33%) Continuous Integration
2 1 (33.33%) SC Cleared
2 1 (33.33%) Security Cleared
2 1 (33.33%) VMware Infrastructure
2 1 (33.33%) Windows Server 2008
2 1 (33.33%) Git (software)
2 1 (33.33%) lighttpd
2 1 (33.33%) Amazon AWS
2 1 (33.33%) Bash Shell
2 1 (33.33%) Network Management
2 1 (33.33%) Root Cause Analysis
2 1 (33.33%) Windows Server 2012
2 1 (33.33%) Apache ServiceMix
2 1 (33.33%) Coaching
2 1 (33.33%) Analytical Skills
2 1 (33.33%) Performance Metrics
2 1 (33.33%) Case Management
2 1 (33.33%) Linux Command Line
2 1 (33.33%) SSL
2 1 (33.33%) SLA
2 1 (33.33%) CCNA
2 1 (33.33%) Citrix
2 1 (33.33%) Cisco Certification
2 1 (33.33%) Microsoft Certification

Customer Support Engineer Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (66.67%) Apache
2 1 (33.33%) Apache ServiceMix
2 1 (33.33%) IIS
2 1 (33.33%) JBoss
2 1 (33.33%) lighttpd
2 1 (33.33%) Tomcat
2 1 (33.33%) WebLogic
Applications
1 1 (33.33%) MS Excel
Cloud Services
1 1 (33.33%) Amazon AWS
Communications & Networking
1 2 (66.67%) DNS
2 1 (33.33%) DHCP
2 1 (33.33%) HTTP
2 1 (33.33%) SSL
2 1 (33.33%) TCP/IP
Database & Business Intelligence
1 1 (33.33%) MySQL
1 1 (33.33%) SQL Server
Development Applications
1 1 (33.33%) Git (software)
1 1 (33.33%) Subversion
Libraries, Frameworks & Software Standards
1 1 (33.33%) J2EE
1 1 (33.33%) Web Services
Miscellaneous
1 1 (33.33%) Analytical Skills
1 1 (33.33%) Computer Science
1 1 (33.33%) Linux Command Line
1 1 (33.33%) Management Information System
Operating Systems
1 2 (66.67%) Linux
1 2 (66.67%) Windows
2 1 (33.33%) Unix
2 1 (33.33%) Windows Server 2008
2 1 (33.33%) Windows Server 2012
Processes & Methodologies
1 1 (33.33%) Case Management
1 1 (33.33%) Coaching
1 1 (33.33%) Continuous Integration
1 1 (33.33%) ITIL
1 1 (33.33%) Network Management
1 1 (33.33%) Performance Metrics
1 1 (33.33%) Root Cause Analysis
1 1 (33.33%) Service Delivery
1 1 (33.33%) Software Engineering
Programming Languages
1 1 (33.33%) Bash Shell
1 1 (33.33%) Java
1 1 (33.33%) Perl
1 1 (33.33%) Python
1 1 (33.33%) Shell Script
1 1 (33.33%) SQL
Qualifications
1 2 (66.67%) Degree
2 1 (33.33%) CCNA
2 1 (33.33%) Cisco Certification
2 1 (33.33%) Linux+ Certification
2 1 (33.33%) MCTS
2 1 (33.33%) Microsoft Certification
2 1 (33.33%) SC Cleared
2 1 (33.33%) Security Cleared
Quality Assurance & Compliance
1 1 (33.33%) SLA
System Software
1 1 (33.33%) VMware Infrastructure
Vendors
1 1 (33.33%) Apple
1 1 (33.33%) Citrix
1 1 (33.33%) Salesforce.com
1 1 (33.33%) VMware