ITSM Jobs in the City of London

IT Service Management (ITSM)
Central London > City of London

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 25 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 85 147 164
Rank change year-on-year +62 +17 +46
Permanent jobs citing ITSM 98 87 119
As % of all permanent jobs advertised in the City of London 2.92% 1.82% 1.70%
As % of the Processes & Methodologies category 3.16% 1.91% 1.78%
Number of salaries quoted 73 74 86
10th Percentile £32,500 £32,500 £31,250
25th Percentile £41,250 £35,750 £39,063
Median annual salary (50th Percentile) £65,000 £45,000 £58,500
Median % change year-on-year +44.44% -23.08% -2.50%
75th Percentile £77,500 £66,875 £72,500
90th Percentile £97,000 £95,000 £80,000
Central London median annual salary £63,750 £45,000 £54,750
% change year-on-year +41.67% -17.81% -4.78%

All Process and Methodology Skills
City of London

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 3,105 4,561 6,683
As % of all permanent jobs advertised in the City of London 92.41% 95.22% 95.34%
Number of salaries quoted 2,481 3,835 5,583
10th Percentile £41,250 £43,850 £45,044
25th Percentile £55,000 £56,250 £57,500
Median annual salary (50th Percentile) £75,000 £75,000 £72,500
Median % change year-on-year - +3.45% -
75th Percentile £95,000 £97,500 £93,750
90th Percentile £112,500 £112,500 £110,000
Central London median annual salary £72,500 £75,000 £72,500
% change year-on-year -3.33% +3.45% +3.57%

ITSM
Job Vacancy Trend in the City of London

Job postings citing ITSM as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for ITSM in the City of London

ITSM
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing ITSM in the City of London.

Salary trend for ITSM in the City of London

ITSM
Salary Histogram in the City of London

Salary distribution for jobs citing ITSM in the City of London over the 6 months to 25 April 2024.

Salary histogram for ITSM in the City of London

ITSM
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (7.14%) Microsoft Exchange
2 3 (3.06%) SharePoint
3 2 (2.04%) SAS
Applications
1 11 (11.22%) Microsoft Office
2 4 (4.08%) Microsoft Excel
3 1 (1.02%) Microsoft PowerPoint
Business Applications
1 7 (7.14%) Remedy ITSM
2 4 (4.08%) Carpe Diem
Cloud Services
1 26 (26.53%) Microsoft 365
2 13 (13.27%) Azure
3 7 (7.14%) Entra ID
4 5 (5.10%) Mimecast
5 3 (3.06%) Azure Monitor
5 3 (3.06%) Azure Storage
5 3 (3.06%) OneDrive
6 2 (2.04%) WhatsApp
7 1 (1.02%) Cloud Computing
7 1 (1.02%) Google Workspace
7 1 (1.02%) IaaS
7 1 (1.02%) PaaS
7 1 (1.02%) SaaS
Communications & Networking
1 8 (8.16%) Skype
2 5 (5.10%) VPN
3 4 (4.08%) VoIP
3 4 (4.08%) WAN
4 3 (3.06%) Firewall
4 3 (3.06%) LAN
4 3 (3.06%) Network Security
4 3 (3.06%) Wi-Fi
5 2 (2.04%) SMTP
5 2 (2.04%) TCP/IP
6 1 (1.02%) Cisco IOS
6 1 (1.02%) DHCP
6 1 (1.02%) DNS
6 1 (1.02%) Internet
6 1 (1.02%) MPLS
6 1 (1.02%) SD-WAN
6 1 (1.02%) Software-Defined Networking
6 1 (1.02%) Unified Communications
6 1 (1.02%) Wireless
Database & Business Intelligence
1 1 (1.02%) SQL Server
Development Applications
1 1 (1.02%) JIRA
General
1 36 (36.73%) Social Skills
2 22 (22.45%) Finance
3 18 (18.37%) Law
4 16 (16.33%) Banking
5 14 (14.29%) Analytical Skills
5 14 (14.29%) Legal
6 4 (4.08%) Organisational Skills
7 3 (3.06%) Public Sector
8 1 (1.02%) Documentation Skills
8 1 (1.02%) Games
8 1 (1.02%) Inclusion and Diversity
8 1 (1.02%) Presentation Skills
8 1 (1.02%) Telecoms
Job Titles
1 24 (24.49%) Analyst
2 20 (20.41%) Service Manager
3 15 (15.31%) Support Analyst
4 13 (13.27%) IT Analyst
5 10 (10.20%) IT Support
5 10 (10.20%) IT Support Analyst
5 10 (10.20%) Service Desk Manager
6 9 (9.18%) Service Analyst
6 9 (9.18%) Service Desk Analyst
7 8 (8.16%) Head of IT
7 8 (8.16%) Lead
8 7 (7.14%) Architect
8 7 (7.14%) Delivery Manager
8 7 (7.14%) Head of IT Operations
8 7 (7.14%) Head of Operations
8 7 (7.14%) Service Delivery Manager
9 6 (6.12%) Desktop Support
9 6 (6.12%) Service Desk Support
9 6 (6.12%) Service Desk Support Analyst
10 5 (5.10%) Operations Director
Libraries, Frameworks & Software Standards
1 2 (2.04%) 802.1X
1 2 (2.04%) AngularJS
1 2 (2.04%) CSS
1 2 (2.04%) HTML
1 2 (2.04%) Twitter Bootstrap
1 2 (2.04%) Web Services
2 1 (1.02%) Middleware
Miscellaneous
1 7 (7.14%) CMDB
2 6 (6.12%) Video Conferencing
3 3 (3.06%) Data Centre
3 3 (3.06%) Linux Command Line
3 3 (3.06%) Public Cloud
4 2 (2.04%) Legacy Systems
4 2 (2.04%) Reinsurance
5 1 (1.02%) Driving Licence
5 1 (1.02%) Enterprise Software
5 1 (1.02%) iPad
5 1 (1.02%) iPhone
5 1 (1.02%) PKI
5 1 (1.02%) Smartphone
Operating Systems
1 35 (35.71%) Windows
2 13 (13.27%) Windows 10
3 7 (7.14%) Android
3 7 (7.14%) Windows Server
4 5 (5.10%) Apple iOS
4 5 (5.10%) Mac OS X
5 4 (4.08%) Linux
5 4 (4.08%) Windows 7
5 4 (4.08%) Windows Server 2008
6 3 (3.06%) Mac OS
7 1 (1.02%) Red Hat Enterprise Linux
7 1 (1.02%) Windows Server 2016
Processes & Methodologies
1 56 (57.14%) Service Management
2 50 (51.02%) ITIL
3 32 (32.65%) Service Delivery
4 19 (19.39%) Change Management
4 19 (19.39%) Incident Management
5 18 (18.37%) Customer Service
6 16 (16.33%) Problem-Solving
7 12 (12.24%) IT Asset Management
7 12 (12.24%) Stakeholder Management
8 11 (11.22%) Major Incident Management
9 10 (10.20%) Continuous Improvement
9 10 (10.20%) Problem Management
10 9 (9.18%) Roadmaps
11 8 (8.16%) Actionable Insight
11 8 (8.16%) Line Management
11 8 (8.16%) Trend Analysis
12 7 (7.14%) Project Management
12 7 (7.14%) Root Cause Analysis
12 7 (7.14%) Service Catalogue
12 7 (7.14%) Service Design
Programming Languages
1 6 (6.12%) PowerShell
2 3 (3.06%) Bash
2 3 (3.06%) Python
3 1 (1.02%) SQL
Qualifications
1 15 (15.31%) ITIL Certification
2 9 (9.18%) Degree
2 9 (9.18%) Security Cleared
3 6 (6.12%) SC Cleared
4 3 (3.06%) Azure Certification
4 3 (3.06%) CCIE
4 3 (3.06%) CCNP
4 3 (3.06%) Cisco Certification
4 3 (3.06%) PRINCE2 Certification
5 1 (1.02%) A+ Certification
5 1 (1.02%) Computer Science Degree
5 1 (1.02%) Master's Degree
5 1 (1.02%) MCITP
5 1 (1.02%) Microsoft Certification
Quality Assurance & Compliance
1 11 (11.22%) SLA
2 3 (3.06%) COBIT
3 1 (1.02%) Accessibility
System Software
1 27 (27.55%) Active Directory
2 6 (6.12%) Virtual Desktop
3 3 (3.06%) VMware Infrastructure
4 2 (2.04%) VMware ESXi
Systems Management
1 7 (7.14%) SCCM
2 4 (4.08%) AirWatch
3 3 (3.06%) Microsoft Intune
3 3 (3.06%) OpenView
4 2 (2.04%) Single Sign-On
4 2 (2.04%) vCenter Server
5 1 (1.02%) Active Directory Federation Services
5 1 (1.02%) Jamf Pro
5 1 (1.02%) WMI
Vendors
1 34 (34.69%) Microsoft
2 17 (17.35%) ServiceNow
3 8 (8.16%) Apple
4 7 (7.14%) Cisco
4 7 (7.14%) Remedy
5 6 (6.12%) BMC
5 6 (6.12%) iManage
6 5 (5.10%) SolarWinds
7 4 (4.08%) Citrix
7 4 (4.08%) HP
8 3 (3.06%) VMware
9 2 (2.04%) Commvault
9 2 (2.04%) Genesys
9 2 (2.04%) Sun
10 1 (1.02%) Computacenter
10 1 (1.02%) Dell
10 1 (1.02%) Google
10 1 (1.02%) Okta
10 1 (1.02%) Rapid7
10 1 (1.02%) Red Hat