Period
to 15 August 2018

The following table provides summary statistics for permanent job vacancies advertised in Cornwall with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 15 August 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
South West > Cornwall
6 months to
15 Aug 2018
Same period 2017 Same period 2016
Rank 27 29 31
Rank change year-on-year +2 +2 -7
Permanent jobs citing ITSM 31 26 25
As % of all permanent IT jobs advertised in Cornwall 10.40% 7.07% 9.12%
As % of the Processes & Methodologies category 11.27% 7.81% 10.29%
Number of salaries quoted 1 18 2
Cornwall median annual salary £37,500 £45,000 £21,000
Median salary % change year-on-year -16.67% +114.29% -55.79%
10th Percentile £33,750 £23,750 £20,500
90th Percentile £41,250 £55,250 £21,500
South West median annual salary £30,000 £46,000 £37,500
% change year-on-year -34.78% +22.67% -16.67%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cornwall with a requirement for process or methodology skills.

All Process and Methodology Skills
Cornwall
Permanent vacancies with a requirement for process or methodology skills 275 333 243
As % of all permanent IT jobs advertised in Cornwall 92.28% 90.49% 88.69%
Number of salaries quoted 138 238 160
Cornwall median annual salary £33,500 £37,500 £27,500
Median salary % change year-on-year -10.67% +36.36% -8.33%
10th Percentile £19,000 £20,350 £20,000
90th Percentile £46,775 £55,000 £43,750
South West median annual salary £42,500 £42,000 £40,000
% change year-on-year +1.19% +5.00% -

ITSM
Job Vacancy Trend in Cornwall

Job postings citing ITSM as a percentage of all IT jobs advertised in Cornwall.

Job vacancy trend for ITSM in Cornwall

ITSM
Salary Trend in Cornwall

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Cornwall.

Salary trend for ITSM in Cornwall

ITSM
Job Locations in Cornwall

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Cornwall region over the 6 months to 15 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newquay -9 30 - -
St Ives -2 1 £37,500 -
ITSM
South West

For the 6 months to 15 August 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cornwall region with a requirement for ITSM.

1 31 (100.00%) ITIL
1 31 (100.00%) Service Management
1 31 (100.00%) Problem-Solving
2 30 (96.77%) Decision-Making
2 30 (96.77%) Continuous Improvement
3 27 (87.10%) Degree
4 26 (83.87%) Problem Management
5 25 (80.65%) Service Delivery
5 25 (80.65%) Stakeholder Management
5 25 (80.65%) SLA
5 25 (80.65%) ITIL Certification
5 25 (80.65%) User Experience
6 24 (77.42%) Enterprise Software
7 23 (74.19%) Windows
8 22 (70.97%) Proactive Management
9 21 (67.74%) Windows Server
9 21 (67.74%) Management Information System
10 20 (64.52%) TOGAF
10 20 (64.52%) Microsoft
11 19 (61.29%) Microsoft Certification
11 19 (61.29%) Runbook
12 17 (54.84%) Active Directory
12 17 (54.84%) PowerShell
13 16 (51.61%) Hyper-V
13 16 (51.61%) MCITP
13 16 (51.61%) VMware
13 16 (51.61%) VMware Infrastructure
14 14 (45.16%) Data Protection
14 14 (45.16%) Storage Management
14 14 (45.16%) Agile Software Development

ITSM
Co-occurring IT Skills in Cornwall by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.23%) Exchange Server 2013
1 1 (3.23%) MS Exchange
1 1 (3.23%) Skype for Business
Cloud Services
1 5 (16.13%) Microsoft Azure
2 3 (9.68%) Azure Active Directory
3 1 (3.23%) IaaS
Communications & Networking
1 13 (41.94%) DNS
2 3 (9.68%) Cisco ISE
2 3 (9.68%) Kerberos
2 3 (9.68%) Wireless
3 1 (3.23%) Skype
Database & Business Intelligence
1 13 (41.94%) SQL Server
2 5 (16.13%) Relational Database
3 2 (6.45%) Oracle Database
3 2 (6.45%) Oracle Database 10g
3 2 (6.45%) Oracle Database 11g
3 2 (6.45%) Oracle Database 12c
3 2 (6.45%) Power BI
3 2 (6.45%) SQL Server Integration Services
Development Applications
1 4 (12.90%) JIRA
Job Titles
1 6 (19.35%) Support Engineer
2 5 (16.13%) Analyst
2 5 (16.13%) Senior Analyst
2 5 (16.13%) Senior Solutions Analyst
2 5 (16.13%) Solutions Analyst
3 3 (9.68%) Collaboration Engineer
3 3 (9.68%) Network Engineer
4 2 (6.45%) Backup Engineer
4 2 (6.45%) Database Engineer
5 1 (3.23%) Infrastructure Engineer
5 1 (3.23%) IT Engineer
5 1 (3.23%) IT Infrastructure Engineer
5 1 (3.23%) Server Engineer
5 1 (3.23%) Storage Engineer
Libraries, Frameworks & Software Standards
1 5 (16.13%) CSS
1 5 (16.13%) HTML
1 5 (16.13%) XML
2 3 (9.68%) SAML
Miscellaneous
1 25 (80.65%) User Experience
2 24 (77.42%) Enterprise Software
3 21 (67.74%) Management Information System
4 5 (16.13%) Analytical Skills
5 1 (3.23%) Data Centre
5 1 (3.23%) Driving Licence
5 1 (3.23%) Replication
Operating Systems
1 23 (74.19%) Windows
2 21 (67.74%) Windows Server
3 5 (16.13%) Linux
3 5 (16.13%) Windows Server 2012
Processes & Methodologies
1 31 (100.00%) ITIL
1 31 (100.00%) Problem-Solving
1 31 (100.00%) Service Management
2 30 (96.77%) Continuous Improvement
2 30 (96.77%) Decision-Making
3 26 (83.87%) Problem Management
4 25 (80.65%) Service Delivery
4 25 (80.65%) Stakeholder Management
5 22 (70.97%) Proactive Management
6 20 (64.52%) TOGAF
7 19 (61.29%) Runbook
8 14 (45.16%) Agile Software Development
8 14 (45.16%) Data Protection
8 14 (45.16%) Storage Management
9 5 (16.13%) Business Analysis
9 5 (16.13%) Business Process Improvement
9 5 (16.13%) Incident Management
9 5 (16.13%) Process Improvement
10 4 (12.90%) Coaching
10 4 (12.90%) IT Strategy
Programming Languages
1 17 (54.84%) PowerShell
2 7 (22.58%) SQL
3 5 (16.13%) JavaScript
4 4 (12.90%) VB
Qualifications
1 27 (87.10%) Degree
2 25 (80.65%) ITIL Certification
3 19 (61.29%) Microsoft Certification
4 16 (51.61%) MCITP
5 3 (9.68%) CCNA
5 3 (9.68%) CCNP
5 3 (9.68%) Cisco Certification
6 2 (6.45%) MCSA
7 1 (3.23%) DBS Check
7 1 (3.23%) MCSE
Quality Assurance & Compliance
1 25 (80.65%) SLA
2 1 (3.23%) ISO 9001
2 1 (3.23%) ISO/IEC 20000
2 1 (3.23%) ISO/IEC 27001
System Software
1 17 (54.84%) Active Directory
2 16 (51.61%) Hyper-V
2 16 (51.61%) VMware Infrastructure
3 3 (9.68%) Shibboleth
4 2 (6.45%) VMware ESXi
5 1 (3.23%) vSphere
Systems Management
1 10 (32.26%) NetBackup
2 1 (3.23%) HP Data Protector
2 1 (3.23%) SCOM
Vendors
1 20 (64.52%) Microsoft
2 16 (51.61%) VMware
3 14 (45.16%) Veeam
4 13 (41.94%) Oracle
5 12 (38.71%) 3PAR
5 12 (38.71%) HP
6 10 (32.26%) Veritas
7 3 (9.68%) Cisco
7 3 (9.68%) F5
7 3 (9.68%) Infoblox
7 3 (9.68%) SolarWinds
8 1 (3.23%) CA