Period
to 19 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Cornwall with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 19 October 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
South West > Cornwall
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 42 25 21
Rank change year-on-year -17 -4 +2
Permanent jobs citing ITSM 11 30 35
As % of all permanent IT jobs advertised in Cornwall 3.79% 9.26% 11.51%
As % of the Processes & Methodologies category 4.10% 10.17% 13.16%
Number of salaries quoted 0 16 0
Cornwall median annual salary - £40,000 -
South West median annual salary £40,000 £42,500 £35,500
% change year-on-year -5.88% +19.72% -20.58%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cornwall with a requirement for process or methodology skills.

All Process and Methodology Skills
Cornwall
Permanent vacancies with a requirement for process or methodology skills 268 295 266
As % of all permanent IT jobs advertised in Cornwall 92.41% 91.05% 87.50%
Number of salaries quoted 173 209 144
Cornwall median annual salary £31,500 £37,500 £27,500
Median salary % change year-on-year -16.00% +36.36% -12.70%
10th Percentile £18,495 £21,250 £21,250
90th Percentile £41,250 £55,000 £52,500
South West median annual salary £44,500 £42,500 £40,000
% change year-on-year +4.71% +6.25% -

ITSM
Job Vacancy Trend in Cornwall

Job postings citing ITSM as a percentage of all IT jobs advertised in Cornwall.

Job vacancy trend for ITSM in Cornwall

ITSM
Salary Trend in Cornwall

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Cornwall.

Salary trend for ITSM in Cornwall

ITSM
Job Locations in Cornwall

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Cornwall region over the 6 months to 19 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newquay -18 10 - -
St Ives -3 1 - -
ITSM
South West

For the 6 months to 19 October 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cornwall region with a requirement for ITSM.

1 11 (100.00%) ITIL
1 11 (100.00%) ITIL Certification
1 11 (100.00%) Service Management
2 10 (90.91%) Service Delivery
2 10 (90.91%) Microsoft
2 10 (90.91%) Degree
2 10 (90.91%) Problem Management
2 10 (90.91%) Continuous Improvement
2 10 (90.91%) Decision-Making
2 10 (90.91%) Problem-Solving
3 9 (81.82%) Runbook
3 9 (81.82%) Proactive Management
3 9 (81.82%) Windows Server
3 9 (81.82%) User Experience
3 9 (81.82%) Windows
3 9 (81.82%) SLA
3 9 (81.82%) Stakeholder Management
3 9 (81.82%) TOGAF
4 7 (63.64%) Management Information System
4 7 (63.64%) Active Directory
4 7 (63.64%) Enterprise Software
5 6 (54.55%) MCITP
5 6 (54.55%) VMware Infrastructure
5 6 (54.55%) PowerShell
5 6 (54.55%) Hyper-V
5 6 (54.55%) Data Protection
5 6 (54.55%) Agile Software Development
5 6 (54.55%) VMware
5 6 (54.55%) Microsoft Certification
5 6 (54.55%) Storage Management

ITSM
Co-occurring IT Skills in Cornwall by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 3 (27.27%) Azure Active Directory
1 3 (27.27%) Microsoft Azure
2 1 (9.09%) Office 365
Communications & Networking
1 3 (27.27%) DNS
1 3 (27.27%) Kerberos
Database & Business Intelligence
1 3 (27.27%) SQL Server
2 1 (9.09%) Relational Database
Job Titles
1 6 (54.55%) Support Engineer
2 3 (27.27%) Collaboration Engineer
3 1 (9.09%) Analyst
3 1 (9.09%) IT Manager
3 1 (9.09%) IT Services Manager
3 1 (9.09%) ITIL Manager
3 1 (9.09%) ITIL Service Manager
3 1 (9.09%) Senior Analyst
3 1 (9.09%) Senior Solutions Analyst
3 1 (9.09%) Service Desk Manager
3 1 (9.09%) Service Manager
3 1 (9.09%) Solutions Analyst
Libraries, Frameworks & Software Standards
1 3 (27.27%) SAML
2 1 (9.09%) CSS
2 1 (9.09%) HTML
2 1 (9.09%) XML
Miscellaneous
1 9 (81.82%) User Experience
2 7 (63.64%) Enterprise Software
2 7 (63.64%) Management Information System
3 1 (9.09%) Analytical Skills
3 1 (9.09%) Driving Licence
3 1 (9.09%) Self-Motivation
Operating Systems
1 9 (81.82%) Windows
1 9 (81.82%) Windows Server
2 3 (27.27%) Windows Server 2012
Processes & Methodologies
1 11 (100.00%) ITIL
1 11 (100.00%) Service Management
2 10 (90.91%) Continuous Improvement
2 10 (90.91%) Decision-Making
2 10 (90.91%) Problem Management
2 10 (90.91%) Problem-Solving
2 10 (90.91%) Service Delivery
3 9 (81.82%) Proactive Management
3 9 (81.82%) Runbook
3 9 (81.82%) Stakeholder Management
3 9 (81.82%) TOGAF
4 6 (54.55%) Agile Software Development
4 6 (54.55%) Data Protection
4 6 (54.55%) Storage Management
5 2 (18.18%) Process Improvement
6 1 (9.09%) Business Process Improvement
6 1 (9.09%) Coaching
6 1 (9.09%) Data Privacy
6 1 (9.09%) Mentoring
6 1 (9.09%) Time Management
Programming Languages
1 6 (54.55%) PowerShell
2 1 (9.09%) JavaScript
2 1 (9.09%) SQL
Qualifications
1 11 (100.00%) ITIL Certification
2 10 (90.91%) Degree
3 6 (54.55%) MCITP
3 6 (54.55%) Microsoft Certification
4 1 (9.09%) DBS Check
4 1 (9.09%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 9 (81.82%) SLA
2 1 (9.09%) ISO 9001
2 1 (9.09%) ISO/IEC 20000
2 1 (9.09%) ISO/IEC 27001
System Software
1 7 (63.64%) Active Directory
2 6 (54.55%) Hyper-V
2 6 (54.55%) VMware Infrastructure
3 3 (27.27%) Shibboleth
Systems Management
1 3 (27.27%) NetBackup
Vendors
1 10 (90.91%) Microsoft
2 6 (54.55%) VMware
3 3 (27.27%) 3PAR
3 3 (27.27%) HP
3 3 (27.27%) Oracle
3 3 (27.27%) Veeam
3 3 (27.27%) Veritas