Period
to 19 June 2018

The following table provides summary statistics for permanent job vacancies advertised in Cornwall with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 19 June 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
South West > Cornwall
6 months to
19 Jun 2018
Same period 2017 Same period 2016
Rank 16 11 41
Rank change year-on-year -5 +30 -9
Permanent jobs citing ITSM 68 42 6
As % of all permanent IT jobs advertised in Cornwall 21.52% 13.13% 3.16%
As % of the Processes & Methodologies category 22.37% 14.05% 3.49%
Number of salaries quoted 2 22 6
Cornwall median annual salary £46,250 £41,250 £21,000
Median salary % change year-on-year +12.12% +96.43% -18.45%
10th Percentile £35,875 £23,750 £18,750
90th Percentile £53,625 £50,000 £54,000
South West median annual salary £30,000 £45,000 £37,500
% change year-on-year -33.33% +20.00% -1.32%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cornwall with a requirement for process or methodology skills.

All Process and Methodology Skills
Cornwall
Permanent vacancies with a requirement for process or methodology skills 304 299 172
As % of all permanent IT jobs advertised in Cornwall 96.20% 93.44% 90.53%
Number of salaries quoted 135 196 151
Cornwall median annual salary £35,000 £37,500 £30,000
Median salary % change year-on-year -6.67% +25.00% +13.21%
10th Percentile £19,750 £19,500 £18,750
90th Percentile £55,000 £55,000 £47,500
South West median annual salary £42,500 £41,000 £40,000
% change year-on-year +3.66% +2.50% -

ITSM
Job Vacancy Trend in Cornwall

Job postings citing ITSM as a percentage of all IT jobs advertised in Cornwall.

Job vacancy trend for ITSM in Cornwall

ITSM
Salary Trend in Cornwall

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Cornwall.

Salary trend for ITSM in Cornwall

ITSM
Salary Histogram in Cornwall

The salary distribution of IT jobs citing ITSM in Cornwall over the 6 months to 19 June 2018.

Salary histogram for ITSM in Cornwall

ITSM
Job Locations in Cornwall

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Cornwall region over the 6 months to 19 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newquay -3 66 - -
St Ives -1 2 £46,250 +8.82%
ITSM
South West

For the 6 months to 19 June 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cornwall region with a requirement for ITSM.

1 68 (100.00%) ITIL
1 68 (100.00%) Service Management
2 67 (98.53%) Problem-Solving
3 66 (97.06%) Decision-Making
3 66 (97.06%) Continuous Improvement
4 57 (83.82%) Degree
5 55 (80.88%) Enterprise Software
6 53 (77.94%) User Experience
6 53 (77.94%) Service Delivery
6 53 (77.94%) Stakeholder Management
6 53 (77.94%) SLA
7 45 (66.18%) Windows
8 44 (64.71%) Proactive Management
9 42 (61.76%) Microsoft Certification
10 36 (52.94%) Problem Management
11 35 (51.47%) ITIL Certification
11 35 (51.47%) Windows Server
12 34 (50.00%) Microsoft
13 32 (47.06%) Incident Management
14 31 (45.59%) Linux
15 30 (44.12%) Management Information System
16 29 (42.65%) TOGAF
17 28 (41.18%) PowerShell
18 27 (39.71%) Hyper-V
18 27 (39.71%) VMware Infrastructure
18 27 (39.71%) VMware
19 23 (33.82%) SQL
20 21 (30.88%) Oracle
20 21 (30.88%) SQL Server
20 21 (30.88%) Runbook

ITSM
Co-occurring IT Skills in Cornwall by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.47%) Exchange Server 2013
1 1 (1.47%) MS Exchange
1 1 (1.47%) Skype for Business
Cloud Services
1 18 (26.47%) Microsoft Azure
2 15 (22.06%) IaaS
3 2 (2.94%) Azure Active Directory
Communications & Networking
1 17 (25.00%) DNS
2 9 (13.24%) Cisco ISE
2 9 (13.24%) Wireless
3 2 (2.94%) Kerberos
4 1 (1.47%) BGP
4 1 (1.47%) Cisco ASA
4 1 (1.47%) Cisco Nexus
4 1 (1.47%) EIGRP
4 1 (1.47%) Firewall
4 1 (1.47%) Network Security
4 1 (1.47%) OSPF
4 1 (1.47%) Skype
Database & Business Intelligence
1 21 (30.88%) SQL Server
2 13 (19.12%) Relational Database
3 10 (14.71%) Oracle Database
3 10 (14.71%) Oracle Database 10g
3 10 (14.71%) Oracle Database 11g
3 10 (14.71%) Oracle Database 12c
3 10 (14.71%) Power BI
3 10 (14.71%) SQL Server Integration Services
Development Applications
1 16 (23.53%) JIRA
Job Titles
1 14 (20.59%) Analyst
2 13 (19.12%) Senior Analyst
2 13 (19.12%) Senior Solutions Analyst
2 13 (19.12%) Solutions Analyst
3 10 (14.71%) Database Engineer
4 9 (13.24%) Network Engineer
5 6 (8.82%) Backup Engineer
6 3 (4.41%) Lead Network Engineer
7 2 (2.94%) Collaboration Engineer
7 2 (2.94%) Support Engineer
8 1 (1.47%) Infrastructure Engineer
8 1 (1.47%) IT Engineer
8 1 (1.47%) IT Infrastructure Engineer
8 1 (1.47%) Network Analyst
8 1 (1.47%) Network Security Analyst
8 1 (1.47%) Security Analyst
8 1 (1.47%) Server Engineer
8 1 (1.47%) Storage Engineer
Libraries, Frameworks & Software Standards
1 13 (19.12%) CSS
1 13 (19.12%) HTML
1 13 (19.12%) XML
2 2 (2.94%) SAML
Miscellaneous
1 55 (80.88%) Enterprise Software
2 53 (77.94%) User Experience
3 30 (44.12%) Management Information System
4 13 (19.12%) Analytical Skills
5 2 (2.94%) Data Centre
5 2 (2.94%) Driving Licence
6 1 (1.47%) Replication
Operating Systems
1 45 (66.18%) Windows
2 35 (51.47%) Windows Server
3 31 (45.59%) Linux
4 18 (26.47%) Windows Server 2012
Processes & Methodologies
1 68 (100.00%) ITIL
1 68 (100.00%) Service Management
2 67 (98.53%) Problem-Solving
3 66 (97.06%) Continuous Improvement
3 66 (97.06%) Decision-Making
4 53 (77.94%) Service Delivery
4 53 (77.94%) Stakeholder Management
5 44 (64.71%) Proactive Management
6 36 (52.94%) Problem Management
7 32 (47.06%) Incident Management
8 29 (42.65%) TOGAF
9 21 (30.88%) Runbook
10 17 (25.00%) Coaching
11 16 (23.53%) Collaborative Working
12 13 (19.12%) Business Analysis
12 13 (19.12%) Business Process Improvement
12 13 (19.12%) Process Improvement
13 11 (16.18%) Agile Software Development
13 11 (16.18%) Business Continuity
13 11 (16.18%) Data Protection
Programming Languages
1 28 (41.18%) PowerShell
2 23 (33.82%) SQL
3 16 (23.53%) VB
4 13 (19.12%) JavaScript
Qualifications
1 57 (83.82%) Degree
2 42 (61.76%) Microsoft Certification
3 35 (51.47%) ITIL Certification
4 17 (25.00%) MCITP
5 15 (22.06%) MCSE
6 10 (14.71%) MCSA
7 9 (13.24%) CCNA
7 9 (13.24%) CCNP
7 9 (13.24%) Cisco Certification
8 2 (2.94%) DBS Check
Quality Assurance & Compliance
1 53 (77.94%) SLA
2 2 (2.94%) ISO 9001
2 2 (2.94%) ISO/IEC 20000
2 2 (2.94%) ISO/IEC 27001
System Software
1 27 (39.71%) Hyper-V
1 27 (39.71%) VMware Infrastructure
2 20 (29.41%) Active Directory
3 16 (23.53%) VMware ESXi
4 2 (2.94%) Shibboleth
5 1 (1.47%) vSphere
Systems Management
1 10 (14.71%) NetBackup
2 1 (1.47%) HP Data Protector
2 1 (1.47%) SCOM
Vendors
1 34 (50.00%) Microsoft
2 27 (39.71%) VMware
3 21 (30.88%) Oracle
4 18 (26.47%) Veeam
5 13 (19.12%) HP
6 12 (17.65%) 3PAR
7 10 (14.71%) Cisco
7 10 (14.71%) Veritas
8 9 (13.24%) F5
8 9 (13.24%) Infoblox
8 9 (13.24%) SolarWinds
9 1 (1.47%) CA
9 1 (1.47%) Meraki