Period
to 22 July 2019

The following table provides summary statistics for permanent job vacancies advertised in Cornwall with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 22 July 2019 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
South West > Cornwall
6 months to
22 Jul 2019
Same period 2018 Same period 2017
Rank 29 19 26
Rank change year-on-year -10 +7 +12
Permanent jobs citing ITSM 8 46 34
As % of all permanent IT jobs advertised in Cornwall 4.49% 14.89% 9.71%
As % of the Processes & Methodologies category 5.23% 15.81% 10.43%
Number of salaries quoted 1 2 21
Cornwall median annual salary £60,000 £46,250 £42,500
Median salary % change year-on-year +29.73% +8.82% +109.88%
10th Percentile £57,500 £35,875 £23,750
90th Percentile £62,500 £53,625 £50,000
South West median annual salary £42,500 £30,000 £45,000
% change year-on-year +41.67% -33.33% +20.00%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cornwall with a requirement for process or methodology skills.

All Process and Methodology Skills
Cornwall
Permanent vacancies with a requirement for process or methodology skills 153 291 326
As % of all permanent IT jobs advertised in Cornwall 85.96% 94.17% 93.14%
Number of salaries quoted 121 140 225
Cornwall median annual salary £32,500 £35,000 £37,500
Median salary % change year-on-year -7.14% -6.67% +25.00%
10th Percentile £23,500 £19,750 £19,500
90th Percentile £61,250 £48,750 £55,000
South West median annual salary £45,000 £42,500 £41,500
% change year-on-year +5.88% +2.41% +3.75%

ITSM
Job Vacancy Trend in Cornwall

Job postings citing ITSM as a percentage of all IT jobs advertised in Cornwall.

Job vacancy trend for ITSM in Cornwall

ITSM
Salary Trend in Cornwall

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Cornwall.

Salary trend for ITSM in Cornwall

ITSM
Job Locations in Cornwall

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Cornwall region over the 6 months to 22 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newquay +3 7 - -
St Ives -9 1 £60,000 +29.73% 2
ITSM
South West

For the 6 months to 22 July 2019, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cornwall region with a requirement for ITSM.

1 8 (100.00%) ITIL
1 8 (100.00%) Service Management
2 7 (87.50%) Microsoft
3 6 (75.00%) Stakeholder Management
3 6 (75.00%) Degree
3 6 (75.00%) Continuous Improvement
3 6 (75.00%) Enterprise Software
3 6 (75.00%) User Experience
3 6 (75.00%) Proactive Management
3 6 (75.00%) Decision-Making
3 6 (75.00%) Problem-Solving
3 6 (75.00%) SLA
3 6 (75.00%) Proactive Maintenance
4 4 (50.00%) Dynamics 365
4 4 (50.00%) Runbook
4 4 (50.00%) Product Roadmap
4 4 (50.00%) Office 365
4 4 (50.00%) Problem Management
4 4 (50.00%) Agile Software Development
4 4 (50.00%) TOGAF
4 4 (50.00%) Dynamics CRM
4 4 (50.00%) CRM
4 4 (50.00%) ITIL Certification
5 3 (37.50%) Service Delivery
6 2 (25.00%) Microsoft Certification
6 2 (25.00%) Windows
6 2 (25.00%) Linux
6 2 (25.00%) MCSA
6 2 (25.00%) Incident Management
6 2 (25.00%) PowerShell

ITSM
Co-occurring IT Skills in Cornwall by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (12.50%) Skype for Business
Applications
1 1 (12.50%) Microsoft Project
Business Applications
1 4 (50.00%) Dynamics CRM
Cloud Services
1 4 (50.00%) Dynamics 365
1 4 (50.00%) Office 365
2 2 (25.00%) IaaS
2 2 (25.00%) Microsoft Azure
2 2 (25.00%) PaaS
Communications & Networking
1 1 (12.50%) Intranet
1 1 (12.50%) Skype
Development Applications
1 1 (12.50%) JIRA
General
1 1 (12.50%) Law
Job Titles
1 4 (50.00%) Support Engineer
2 2 (25.00%) Cloud Engineer
2 2 (25.00%) Virtualisation Engineer
3 1 (12.50%) Analyst
3 1 (12.50%) Incident Analyst
3 1 (12.50%) IT Manager
3 1 (12.50%) IT Project Manager
3 1 (12.50%) Major Incident Analyst
3 1 (12.50%) Process Analyst
3 1 (12.50%) Project Manager
3 1 (12.50%) Senior Analyst
3 1 (12.50%) Senior Incident Analyst
3 1 (12.50%) Senior Process Analyst
3 1 (12.50%) Service Analyst
3 1 (12.50%) Service Management Analyst
Miscellaneous
1 6 (75.00%) Enterprise Software
1 6 (75.00%) User Experience
2 1 (12.50%) Driving Licence
2 1 (12.50%) Social Media
Operating Systems
1 2 (25.00%) Linux
1 2 (25.00%) Windows
Processes & Methodologies
1 8 (100.00%) ITIL
1 8 (100.00%) Service Management
2 6 (75.00%) Continuous Improvement
2 6 (75.00%) Decision-Making
2 6 (75.00%) Proactive Maintenance
2 6 (75.00%) Proactive Management
2 6 (75.00%) Problem-Solving
2 6 (75.00%) Stakeholder Management
3 4 (50.00%) Agile Software Development
3 4 (50.00%) CRM
3 4 (50.00%) Problem Management
3 4 (50.00%) Product Roadmap
3 4 (50.00%) Runbook
3 4 (50.00%) TOGAF
4 3 (37.50%) Service Delivery
5 2 (25.00%) Incident Management
6 1 (12.50%) Change Management
6 1 (12.50%) PRINCE2
6 1 (12.50%) Time Management
Programming Languages
1 2 (25.00%) PowerShell
Qualifications
1 6 (75.00%) Degree
2 4 (50.00%) ITIL Certification
3 2 (25.00%) MCSA
3 2 (25.00%) Microsoft Certification
Quality Assurance & Compliance
1 6 (75.00%) SLA
Vendors
1 7 (87.50%) Microsoft