Period
to 16 December 2017

The following table provides summary statistics for permanent job vacancies advertised in Cornwall with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 16 December 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
South West > Cornwall
6 months to
16 Dec 2017
Same period 2016 Same period 2015
Rank 16 13 21
Rank change year-on-year -3 +8 -
Permanent jobs citing ITSM 41 42 13
As % of all permanent IT jobs advertised in Cornwall 13.14% 15.16% 9.92%
As % of the Processes & Methodologies category 14.91% 17.36% 11.93%
Number of salaries quoted 6 0 7
Cornwall median annual salary £40,000 - £70,000
South West median annual salary £42,500 £44,000 £44,849
% change year-on-year -3.41% -1.89% +12.12%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cornwall with a requirement for process or methodology skills.

All Process and Methodology Skills
Cornwall
Permanent vacancies with a requirement for process or methodology skills 275 242 109
As % of all permanent IT jobs advertised in Cornwall 88.14% 87.36% 83.21%
Number of salaries quoted 159 116 95
Cornwall median annual salary £37,500 £27,500 £32,500
Median salary % change year-on-year +36.36% -15.38% +1.56%
10th Percentile £21,250 £21,250 £17,900
90th Percentile £55,000 £52,500 £55,350
South West median annual salary £42,500 £41,000 £40,000
% change year-on-year +3.66% +2.50% +3.90%

ITSM
Job Vacancy Trend in Cornwall

Job postings citing ITSM as a percentage of all IT jobs advertised in Cornwall.

Job vacancy trend for ITSM in Cornwall

ITSM
Salary Trend in Cornwall

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Cornwall.

Salary trend for ITSM in Cornwall

ITSM
Salary Histogram in Cornwall

The salary distribution of IT jobs citing ITSM in Cornwall over the 6 months to 16 December 2017.

Salary histogram for ITSM in Cornwall

ITSM
Job Locations in Cornwall

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Cornwall region over the 6 months to 16 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newquay +1 40 £40,000 -
St Ives -3 1 - -
ITSM
South West

For the 6 months to 16 December 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cornwall region with a requirement for ITSM.

1 41 (100.00%) Service Management
2 37 (90.24%) ITIL
3 35 (85.37%) Problem Management
4 33 (80.49%) SLA
4 33 (80.49%) ITIL Certification
4 33 (80.49%) Continuous Improvement
5 29 (70.73%) User Experience
5 29 (70.73%) TOGAF
5 29 (70.73%) Stakeholder Management
6 28 (68.29%) Service Delivery
7 27 (65.85%) Runbook
8 24 (58.54%) Coaching
9 22 (53.66%) IT Strategy
9 22 (53.66%) Change Control
9 22 (53.66%) F5
9 22 (53.66%) Cisco ISE
9 22 (53.66%) SolarWinds
9 22 (53.66%) Infoblox
9 22 (53.66%) Wireless
9 22 (53.66%) Cisco
9 22 (53.66%) Cisco Certification
9 22 (53.66%) CCNP
9 22 (53.66%) CCNA
10 12 (29.27%) Degree
11 9 (21.95%) Enterprise Software
11 9 (21.95%) Microsoft
11 9 (21.95%) SQL Server
12 8 (19.51%) Management Information System
13 7 (17.07%) Agile Software Development
13 7 (17.07%) Oracle

ITSM
Co-occurring IT Skills in Cornwall by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.88%) IIS
1 2 (4.88%) SharePoint
Applications
1 2 (4.88%) Microsoft Office
1 2 (4.88%) Microsoft Project
1 2 (4.88%) MS Visio
Business Applications
1 5 (12.20%) Dynamics CRM
Cloud Services
1 5 (12.20%) Dynamics 365
1 5 (12.20%) Office 365
2 2 (4.88%) Azure Active Directory
2 2 (4.88%) Microsoft Azure
2 2 (4.88%) OneDrive
Communications & Networking
1 22 (53.66%) Cisco ISE
1 22 (53.66%) Wireless
2 4 (9.76%) DNS
Database & Business Intelligence
1 9 (21.95%) SQL Server
2 3 (7.32%) MySQL
3 2 (4.88%) Oracle Reports
3 2 (4.88%) Power BI
3 2 (4.88%) Relational Database
General
1 1 (2.44%) Marketing
Job Titles
1 22 (53.66%) Network Engineer
2 11 (26.83%) Lead Network Engineer
3 7 (17.07%) Collaboration Engineer
4 5 (12.20%) Analyst
5 3 (7.32%) IT Analyst
6 2 (4.88%) Digital Analyst
6 2 (4.88%) Senior Analyst
6 2 (4.88%) Senior Solutions Analyst
6 2 (4.88%) Solutions Analyst
6 2 (4.88%) Support Engineer
7 1 (2.44%) Applications Support
7 1 (2.44%) Applications Support Analyst
7 1 (2.44%) Infrastructure Manager
7 1 (2.44%) IT Engineer
7 1 (2.44%) IT Support
7 1 (2.44%) IT Support Analyst
7 1 (2.44%) Service Transition Manager
7 1 (2.44%) Support Analyst
7 1 (2.44%) Transition Manager
Libraries, Frameworks & Software Standards
1 4 (9.76%) HTML
1 4 (9.76%) XML
2 2 (4.88%) CSS
Miscellaneous
1 29 (70.73%) User Experience
2 9 (21.95%) Enterprise Software
3 8 (19.51%) Management Information System
4 4 (9.76%) Analytical Skills
5 3 (7.32%) Digital Media
5 3 (7.32%) Video\Live Streaming
6 2 (4.88%) Computer Science
6 2 (4.88%) VLE
7 1 (2.44%) Data Centre
7 1 (2.44%) Driving Licence
Operating Systems
1 6 (14.63%) Windows
1 6 (14.63%) Windows Server
Processes & Methodologies
1 41 (100.00%) Service Management
2 37 (90.24%) ITIL
3 35 (85.37%) Problem Management
4 33 (80.49%) Continuous Improvement
5 29 (70.73%) Stakeholder Management
5 29 (70.73%) TOGAF
6 28 (68.29%) Service Delivery
7 27 (65.85%) Runbook
8 24 (58.54%) Coaching
9 22 (53.66%) Change Control
9 22 (53.66%) IT Strategy
10 7 (17.07%) Agile Software Development
10 7 (17.07%) Proactive Management
11 5 (12.20%) CRM
12 4 (9.76%) Business Process Improvement
12 4 (9.76%) Data Protection
12 4 (9.76%) Process Improvement
13 3 (7.32%) Workflow
14 2 (4.88%) Mentoring
14 2 (4.88%) Release Management
Programming Languages
1 6 (14.63%) PowerShell
2 5 (12.20%) SQL
3 2 (4.88%) Java
3 2 (4.88%) JavaScript
Qualifications
1 33 (80.49%) ITIL Certification
2 22 (53.66%) CCNA
2 22 (53.66%) CCNP
2 22 (53.66%) Cisco Certification
3 12 (29.27%) Degree
4 6 (14.63%) Microsoft Certification
5 4 (9.76%) MCITP
6 2 (4.88%) MCSE
7 1 (2.44%) DBS Check
Quality Assurance & Compliance
1 33 (80.49%) SLA
2 1 (2.44%) ISO 9001
2 1 (2.44%) ISO/IEC 20000
2 1 (2.44%) ISO/IEC 27001
System Software
1 6 (14.63%) Active Directory
2 4 (9.76%) Hyper-V
2 4 (9.76%) VMware Infrastructure
Systems Management
1 4 (9.76%) NetBackup
2 2 (4.88%) Forefront Identity Manager
Vendors
1 22 (53.66%) Cisco
1 22 (53.66%) F5
1 22 (53.66%) Infoblox
1 22 (53.66%) SolarWinds
2 9 (21.95%) Microsoft
3 7 (17.07%) Oracle
4 4 (9.76%) 3PAR
4 4 (9.76%) HP
4 4 (9.76%) Veeam
4 4 (9.76%) Veritas
4 4 (9.76%) VMware