Period
to 19 January 2018

The median annual salary for a Service Desk Analyst was £19,500 in advertised job vacancies in Croydon during the 6 months to 19 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
South London > Croydon
6 months to
19 Jan 2018
Same period 2017 Same period 2016
Rank 46 45 49
Rank change year-on-year -1 +4 -16
Permanent jobs requiring a Service Desk Analyst 4 8 18
As % of all permanent IT jobs advertised in Croydon 1.05% 2.06% 3.81%
As % of the Job Titles category 1.10% 2.13% 3.86%
Number of salaries quoted 4 8 18
Croydon median annual salary £19,500 £23,000 £24,000
Median salary % change year-on-year -15.22% -4.17% -
10th Percentile £17,000 £20,000 £20,725
90th Percentile £30,075 £29,732 £29,000
South London median annual salary £24,000 £23,500 £24,000
% change year-on-year +2.13% -2.08% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Croydon. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Croydon
Permanent vacancies in Croydon with a recognized job title 363 376 466
% of permanent IT jobs with a recognized job title 95.03% 96.91% 98.52%
Number of salaries quoted 287 337 432
Croydon median annual salary £47,500 £47,500 £42,500
Median salary % change year-on-year - +11.76% +4.94%
10th Percentile £26,250 £25,450 £23,000
90th Percentile £77,250 £65,400 £60,000
South London median annual salary £46,000 £47,500 £45,000
% change year-on-year -3.16% +5.56% -

Service Desk Analyst
Job Vacancy Trend in Croydon

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Croydon.

Job vacancy trend for Service Desk Analyst in Croydon

Service Desk Analyst
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Croydon.

Salary trend for Service Desk Analyst in Croydon

Service Desk Analyst
Salary Histogram in Croydon

The salary distribution of IT jobs citing Service Desk Analyst in Croydon over the 6 months to 19 January 2018.

Salary histogram for Service Desk Analyst in Croydon

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Croydon

For the 6 months to 19 January 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Croydon region featuring Service Desk Analyst in the job title.

1 4 (100.00%) Microsoft Office
2 3 (75.00%) Windows 7
2 3 (75.00%) Windows
3 2 (50.00%) VoIP
3 2 (50.00%) SLA
3 2 (50.00%) Microsoft
3 2 (50.00%) Active Directory
3 2 (50.00%) Citrix
3 2 (50.00%) Thin Client
3 2 (50.00%) Remote Desktop
3 2 (50.00%) Fat Client
4 1 (25.00%) Symantec
4 1 (25.00%) Remedy
4 1 (25.00%) Norton AntiVirus
4 1 (25.00%) Microsoft Certification
4 1 (25.00%) Apple
4 1 (25.00%) SMTP
4 1 (25.00%) FTP
4 1 (25.00%) HTTPS
4 1 (25.00%) SSL
4 1 (25.00%) MCSE
4 1 (25.00%) MS Exchange
4 1 (25.00%) ITIL
4 1 (25.00%) MCP
4 1 (25.00%) Apple iOS
4 1 (25.00%) ITIL V3
4 1 (25.00%) Security Patching
4 1 (25.00%) Application Discovery
4 1 (25.00%) Windows 10
4 1 (25.00%) Service Delivery

Service Desk Analyst Skill Set
Co-occurring IT Skills in Croydon by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (25.00%) MS Exchange
Applications
1 4 (100.00%) Microsoft Office
2 1 (25.00%) Maya
Communications & Networking
1 2 (50.00%) Remote Desktop
1 2 (50.00%) VoIP
2 1 (25.00%) FTP
2 1 (25.00%) HTTPS
2 1 (25.00%) SMTP
2 1 (25.00%) SSL
Miscellaneous
1 2 (50.00%) Fat Client
1 2 (50.00%) Thin Client
2 1 (25.00%) Smartphone
Operating Systems
1 3 (75.00%) Windows
1 3 (75.00%) Windows 7
2 1 (25.00%) Apple iOS
2 1 (25.00%) Windows 10
2 1 (25.00%) Windows Vista
Processes & Methodologies
1 1 (25.00%) Application Discovery
1 1 (25.00%) ITIL
1 1 (25.00%) ITIL V3
1 1 (25.00%) Security Patching
1 1 (25.00%) Service Delivery
Qualifications
1 1 (25.00%) MCP
1 1 (25.00%) MCSE
1 1 (25.00%) Microsoft Certification
Quality Assurance & Compliance
1 2 (50.00%) SLA
System Software
1 2 (50.00%) Active Directory
Systems Management
1 1 (25.00%) Norton AntiVirus
Vendors
1 2 (50.00%) Citrix
1 2 (50.00%) Microsoft
2 1 (25.00%) Apple
2 1 (25.00%) Ivanti
2 1 (25.00%) Remedy
2 1 (25.00%) Symantec