Period
to 27 July 2017

The median annual salary for a Service Desk Analyst was £16,500 in advertised job vacancies in Croydon during the 6 months to 27 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
South London > Croydon
6 months to
27 Jul 2017
Same period 2016 Same period 2015
Rank 40 43 56
Rank change year-on-year +3 +13 +2
Permanent jobs requiring a Service Desk Analyst 14 23 3
As % of all permanent IT jobs advertised in Croydon 3.95% 4.47% 0.81%
As % of the Job Titles category 4.05% 4.52% 0.82%
Number of salaries quoted 6 23 3
Croydon median annual salary £16,500 £22,000 £24,000
Median salary % change year-on-year -25.00% -8.33% -4.00%
10th Percentile £15,750 £20,000 £21,600
90th Percentile £21,625 £25,000 £26,200
South London median annual salary £16,500 £24,000 £22,500
% change year-on-year -31.25% +6.67% -10.00%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Croydon. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Croydon
Permanent job vacancies with a job title containing a recognized job role 346 509 367
As % of all permanent IT job vacancies advertised in Croydon 97.74% 98.83% 99.46%
Number of salaries quoted 265 460 327
Croydon median annual salary £50,000 £50,000 £42,500
Median salary % change year-on-year - +17.65% -5.56%
10th Percentile £23,500 £22,750 £22,250
90th Percentile £68,333 £63,750 £60,550
South London median annual salary £47,250 £45,000 £42,500
% change year-on-year +5.00% +5.88% -5.56%

Service Desk Analyst
Job Vacancy Trend in Croydon

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Croydon.

Job vacancy trend for Service Desk Analyst in Croydon

Service Desk Analyst
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Croydon.

Salary trend for Service Desk Analyst in Croydon

Service Desk Analyst Skill Set
Top 27 Co-occurring IT Skills in Croydon

For the 6 months to 27 July 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Croydon region featuring Service Desk Analyst in the job title.

1 13 (92.86%) Microsoft Office
1 13 (92.86%) Windows
1 13 (92.86%) Microsoft
1 13 (92.86%) Active Directory
2 8 (57.14%) Windows 7
2 8 (57.14%) Skype for Business
2 8 (57.14%) ITIL
2 8 (57.14%) MS Exchange
2 8 (57.14%) Service Management
2 8 (57.14%) ITSM
3 5 (35.71%) Security Management
3 5 (35.71%) VMware
3 5 (35.71%) Firewall
3 5 (35.71%) LAN
3 5 (35.71%) WAN
3 5 (35.71%) TCP/IP
3 5 (35.71%) VPN
3 5 (35.71%) Cisco
3 5 (35.71%) Linux
3 5 (35.71%) Office 365
3 5 (35.71%) Citrix
3 5 (35.71%) CentOS
3 5 (35.71%) XenApp
3 5 (35.71%) Windows Server
4 1 (7.14%) Coaching
4 1 (7.14%) Analytical Skills
4 1 (7.14%) QA

Service Desk Analyst Skill Set
Co-occurring IT Skills in Croydon by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (57.14%) MS Exchange
1 8 (57.14%) Skype for Business
Applications
1 13 (92.86%) Microsoft Office
Cloud Services
1 5 (35.71%) Office 365
Communications & Networking
1 5 (35.71%) Firewall
1 5 (35.71%) LAN
1 5 (35.71%) TCP/IP
1 5 (35.71%) VPN
1 5 (35.71%) WAN
Miscellaneous
1 1 (7.14%) Analytical Skills
Operating Systems
1 13 (92.86%) Windows
2 8 (57.14%) Windows 7
3 5 (35.71%) CentOS
3 5 (35.71%) Linux
3 5 (35.71%) Windows Server
Processes & Methodologies
1 8 (57.14%) ITIL
1 8 (57.14%) ITSM
1 8 (57.14%) Service Management
2 5 (35.71%) Security Management
3 1 (7.14%) Coaching
Quality Assurance & Compliance
1 1 (7.14%) QA
System Software
1 13 (92.86%) Active Directory
2 5 (35.71%) XenApp
Vendors
1 13 (92.86%) Microsoft
2 5 (35.71%) Cisco
2 5 (35.71%) Citrix
2 5 (35.71%) VMware