The median annual salary for a Service Desk Analyst was £25,000 in advertised job vacancies in Croydon during the 3 months to 24 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
London / Croydon
3 months to
24 Apr 2017
Same period 2016 Same period 2015
Rank 31 32 38
Rank change year-on-year +1 +6  
Permanent jobs requiring a Service Desk Analyst 5 10 1
As % of all permanent IT jobs advertised in Croydon 2.76% 3.92% 0.56%
As % of the Job Titles category 2.81% 4.00% 0.56%
Number of salaries quoted 1 10 1
Median salary £25,000 £23,000 £24,000
Median salary % change year-on-year +8.69% -4.16%  
UK excluding London median salary £22,500 £22,000 £21,750
% change year-on-year +2.27% +1.14%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Croydon. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Croydon
Permanent job vacancies with a job title containing a recognized job role 178 250 178
As % of all permanent IT job vacancies advertised in Croydon 98.34% 98.04% 99.44%
Number of salaries quoted 133 214 159
Median salary £45,000 £50,000 £37,500
Median salary % change year-on-year -10.00% +33.33%  
90% offered a salary of more than £23,500 £24,000 £25,000
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Desk Analyst
Job Vacancy Trend in Croydon

The job posting trend of jobs advertised in Croydon that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in Croydon

Service Desk Analyst
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Croydon.

Salary trend for Service Desk Analyst in Croydon

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Croydon

For the 6 months to 24 April 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Croydon region featuring Service Desk Analyst in the job title.

1 9 (75.00%) Windows
1 9 (75.00%) Microsoft
2 8 (66.67%) Active Directory
2 8 (66.67%) MS Exchange
3 7 (58.33%) ITIL
3 7 (58.33%) Windows 7
4 6 (50.00%) Microsoft Office
5 5 (41.67%) Windows Server 2008
5 5 (41.67%) Windows Server
6 4 (33.33%) Skype for Business
6 4 (33.33%) Windows Server 2012
6 4 (33.33%) Service Management
6 4 (33.33%) ITSM
7 2 (16.67%) VoIP
7 2 (16.67%) Cisco
7 2 (16.67%) Windows XP
7 2 (16.67%) VMware
7 2 (16.67%) Exchange Server 2013
7 2 (16.67%) DBS Check
7 2 (16.67%) Office 365
7 2 (16.67%) Windows 8
7 2 (16.67%) Exchange Server 2010
7 2 (16.67%) Virtual Servers
8 1 (8.33%) ITIL V3
8 1 (8.33%) Coaching
8 1 (8.33%) Analytical Skills
8 1 (8.33%) Ticket Management
8 1 (8.33%) MCTS
8 1 (8.33%) QA
8 1 (8.33%) Problem Management

Service Desk Analyst Skill Set
Co-occurring IT Skills in Croydon by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (66.67%) MS Exchange
2 4 (33.33%) Skype for Business
3 2 (16.67%) Exchange Server 2010
3 2 (16.67%) Exchange Server 2013
Applications
1 6 (50.00%) Microsoft Office
Cloud Services
1 2 (16.67%) Office 365
Communications & Networking
1 2 (16.67%) VoIP
Miscellaneous
1 1 (8.33%) Analytical Skills
Operating Systems
1 9 (75.00%) Windows
2 7 (58.33%) Windows 7
3 5 (41.67%) Windows Server
3 5 (41.67%) Windows Server 2008
4 4 (33.33%) Windows Server 2012
5 2 (16.67%) Windows 8
5 2 (16.67%) Windows XP
Processes & Methodologies
1 7 (58.33%) ITIL
2 4 (33.33%) ITSM
2 4 (33.33%) Service Management
3 1 (8.33%) Coaching
3 1 (8.33%) ITIL V3
3 1 (8.33%) Problem Management
3 1 (8.33%) Ticket Management
3 1 (8.33%) Time Management
Qualifications
1 2 (16.67%) DBS Check
2 1 (8.33%) A+ Certification
2 1 (8.33%) MCTS
2 1 (8.33%) Microsoft Certification
Quality Assurance & Compliance
1 1 (8.33%) QA
System Software
1 8 (66.67%) Active Directory
2 2 (16.67%) Virtual Servers
Vendors
1 9 (75.00%) Microsoft
2 2 (16.67%) Cisco
2 2 (16.67%) VMware
3 1 (8.33%) Remedy