Period
to 16 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Dudley with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 16 October 2018 with a comparison to the same period in the previous 2 years.

Service Management
West Midlands > Dudley
6 months to
16 Oct 2018
Same period 2017 Same period 2016
Rank 18 - 7
Rank change year-on-year - +7 +8
Permanent jobs citing Service Management 13 0 15
As % of all permanent IT jobs advertised in Dudley 13.27% - 24.19%
As % of the Processes & Methodologies category 14.77% - 33.33%
Number of salaries quoted 14 0 13
Dudley median annual salary £26,000 - £23,500
10th Percentile £20,975 - £22,750
90th Percentile £60,000 - £27,200
West Midlands median annual salary £43,429 £47,500 £42,765
% change year-on-year -8.57% +11.07% -14.47%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Dudley with a requirement for process or methodology skills.

All Process and Methodology Skills
Dudley
Permanent vacancies with a requirement for process or methodology skills 88 21 45
As % of all permanent IT jobs advertised in Dudley 89.80% 77.78% 72.58%
Number of salaries quoted 85 16 41
Dudley median annual salary £26,000 £30,000 £27,000
Median salary % change year-on-year -13.33% +11.11% -32.50%
10th Percentile £21,750 £25,000 £22,500
90th Percentile £47,300 £54,375 £52,500
West Midlands median annual salary £44,500 £40,000 £40,000
% change year-on-year +11.25% - -

Service Management
Job Vacancy Trend in Dudley

Job postings citing Service Management as a percentage of all IT jobs advertised in Dudley.

Job vacancy trend for Service Management in Dudley

Service Management
Salary Trend in Dudley

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Dudley.

Salary trend for Service Management in Dudley

Service Management
Salary Histogram in Dudley

The salary distribution of IT jobs citing Service Management in Dudley over the 6 months to 16 October 2018.

Salary histogram for Service Management in Dudley

For the 6 months to 16 October 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Dudley region with a requirement for Service Management.

1 12 (92.31%) ITSM
2 11 (84.62%) ITIL
3 10 (76.92%) Microsoft
4 9 (69.23%) Service Delivery
4 9 (69.23%) Microsoft Certification
5 7 (53.85%) NetApp
5 7 (53.85%) Red Hat
5 7 (53.85%) Windows Server 2003
5 7 (53.85%) Citrix
5 7 (53.85%) Firewall
5 7 (53.85%) Cisco
5 7 (53.85%) Windows
5 7 (53.85%) Linux
5 7 (53.85%) HNC
5 7 (53.85%) MCSA
5 7 (53.85%) VMware
5 7 (53.85%) Degree
5 7 (53.85%) VMware Infrastructure
5 7 (53.85%) Red Hat Enterprise Linux
5 7 (53.85%) XenApp
5 7 (53.85%) vSphere
5 7 (53.85%) VMware ESXi
5 7 (53.85%) Analytical Skills
5 7 (53.85%) Windows Server
5 7 (53.85%) Self-Motivation
5 7 (53.85%) Problem-Solving
6 6 (46.15%) Virtual Infrastructure
6 6 (46.15%) Infrastructure Management
6 6 (46.15%) ServiceNow
6 6 (46.15%) Bash Shell

Service Management
Co-occurring IT Skills in Dudley by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (7.69%) Microsoft Excel
1 1 (7.69%) Microsoft PowerPoint
1 1 (7.69%) Microsoft Project
Communications & Networking
1 7 (53.85%) Firewall
2 6 (46.15%) LAN
2 6 (46.15%) WAN
General
1 3 (23.08%) Legal
2 1 (7.69%) Telecoms
Job Titles
1 12 (92.31%) Analyst
2 7 (53.85%) Operations Analyst
3 3 (23.08%) Infrastructure Analyst
3 3 (23.08%) Infrastructure Operations Analyst
3 3 (23.08%) IT Analyst
3 3 (23.08%) IT Security Analyst
3 3 (23.08%) Security Analyst
4 1 (7.69%) Administrator
4 1 (7.69%) Coordinator
4 1 (7.69%) Desktop Analyst
4 1 (7.69%) Desktop Support
4 1 (7.69%) Desktop Support Analyst
4 1 (7.69%) Support Analyst
4 1 (7.69%) Technical Administrator
4 1 (7.69%) Technical Coordinator
Miscellaneous
1 7 (53.85%) Analytical Skills
1 7 (53.85%) Self-Motivation
2 5 (38.46%) Management Information System
2 5 (38.46%) Virtual Team
Operating Systems
1 7 (53.85%) Linux
1 7 (53.85%) Red Hat Enterprise Linux
1 7 (53.85%) Windows
1 7 (53.85%) Windows Server
1 7 (53.85%) Windows Server 2003
Processes & Methodologies
1 12 (92.31%) ITSM
2 11 (84.62%) ITIL
3 9 (69.23%) Service Delivery
4 7 (53.85%) Problem-Solving
5 6 (46.15%) Incident Management
5 6 (46.15%) Infrastructure Management
5 6 (46.15%) Virtual Infrastructure
6 5 (38.46%) Contingency Planning
7 3 (23.08%) Email Filtering
7 3 (23.08%) Information Security
7 3 (23.08%) Kalman Filter
7 3 (23.08%) Problem Management
7 3 (23.08%) Security Management
7 3 (23.08%) Vulnerability Assessment
7 3 (23.08%) Web Filtering
8 2 (15.38%) Software Deployment
9 1 (7.69%) CRM
9 1 (7.69%) Document Management
9 1 (7.69%) Project Governance
9 1 (7.69%) Time Management
Programming Languages
1 6 (46.15%) Bash Shell
1 6 (46.15%) PowerShell
1 6 (46.15%) Python
Qualifications
1 9 (69.23%) Microsoft Certification
2 7 (53.85%) Degree
2 7 (53.85%) HNC
2 7 (53.85%) MCSA
3 6 (46.15%) MCP
3 6 (46.15%) VMware Certified Professional (VCP)
4 3 (23.08%) CCSA
4 3 (23.08%) CEH
4 3 (23.08%) CISSP
4 3 (23.08%) CompTIA Security+
4 3 (23.08%) MCSE
5 1 (7.69%) CCNA
5 1 (7.69%) Cisco Certification
5 1 (7.69%) HND
System Software
1 7 (53.85%) VMware ESXi
1 7 (53.85%) VMware Infrastructure
1 7 (53.85%) vSphere
1 7 (53.85%) XenApp
Systems Management
1 2 (15.38%) AirWatch
Vendors
1 10 (76.92%) Microsoft
2 7 (53.85%) Cisco
2 7 (53.85%) Citrix
2 7 (53.85%) NetApp
2 7 (53.85%) Red Hat
2 7 (53.85%) VMware
3 6 (46.15%) ServiceNow
4 2 (15.38%) Google