Period
to 24 February 2018

The median annual salary for a Help Desk Support Technician was £24,000 in advertised job vacancies in the East of England during the 6 months to 24 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support Technician
England > East of England
6 months to
24 Feb 2018
Same period 2017 Same period 2016
Rank 365 361 365
Rank change year-on-year -4 +4 +27
Permanent jobs requiring a Help Desk Support Technician 3 10 8
As % of all permanent IT jobs advertised in the East of England 0.024% 0.079% 0.053%
As % of the Job Titles category 0.025% 0.082% 0.055%
Number of salaries quoted 3 10 8
East of England median annual salary £24,000 £21,500 £25,000
Median salary % change year-on-year +11.63% -14.00% +47.06%
10th Percentile £21,000 £16,250 £18,250
90th Percentile £26,000 £23,500 £31,500
England median annual salary £23,000 £21,500 £19,315
% change year-on-year +6.98% +11.32% -12.21%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 12,091 12,202 14,538
% of permanent IT jobs with a recognized job title 96.93% 96.60% 96.73%
Number of salaries quoted 9,902 9,940 11,882
East of England median annual salary £47,500 £45,000 £43,750
Median salary % change year-on-year +5.56% +2.86% +2.94%
10th Percentile £26,250 £25,750 £25,000
90th Percentile £70,000 £70,000 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Help Desk Support Technician
Job Vacancy Trend in the East of England

Job postings that featured Help Desk Support Technician in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Help Desk Support Technician in the East of England

Help Desk Support Technician
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Technician in the East of England.

Salary trend for Help Desk Support Technician in the East of England

Help Desk Support Technician
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Technician within the East of England region over the 6 months to 24 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -11 2 £24,000 +9.09% 1
Essex +12 1 £21,500 +22.86%
Help Desk Support Technician
England

Help Desk Support Technician Skill Set
Top 25 Co-occurring IT Skills in the East of England

For the 6 months to 24 February 2018, Help Desk Support Technician job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Help Desk Support Technician in the job title.

1 3 (100.00%) Windows
1 3 (100.00%) Microsoft Office
2 2 (66.67%) Virtual Machines
2 2 (66.67%) Windows Server
2 2 (66.67%) Patch Management
2 2 (66.67%) Ticket Management
2 2 (66.67%) Windows 10
2 2 (66.67%) Office 365
2 2 (66.67%) Windows 8
2 2 (66.67%) Windows Server 2012
2 2 (66.67%) Hyper-V
2 2 (66.67%) Windows 7
2 2 (66.67%) Penetration Testing
2 2 (66.67%) CCTV
2 2 (66.67%) JIRA
2 2 (66.67%) Data Migration
2 2 (66.67%) SC Cleared
2 2 (66.67%) Security Cleared
2 2 (66.67%) Asset Management
2 2 (66.67%) Firewall
2 2 (66.67%) Migration
2 2 (66.67%) Linux
2 2 (66.67%) Active Directory
3 1 (33.33%) ITIL
3 1 (33.33%) Analytical Skills

Help Desk Support Technician Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (100.00%) Microsoft Office
Cloud Services
1 2 (66.67%) Office 365
Communications & Networking
1 2 (66.67%) Firewall
Development Applications
1 2 (66.67%) JIRA
Miscellaneous
1 2 (66.67%) CCTV
2 1 (33.33%) Analytical Skills
Operating Systems
1 3 (100.00%) Windows
2 2 (66.67%) Linux
2 2 (66.67%) Windows 10
2 2 (66.67%) Windows 7
2 2 (66.67%) Windows 8
2 2 (66.67%) Windows Server
2 2 (66.67%) Windows Server 2012
Processes & Methodologies
1 2 (66.67%) Asset Management
1 2 (66.67%) Data Migration
1 2 (66.67%) Migration
1 2 (66.67%) Patch Management
1 2 (66.67%) Penetration Testing
1 2 (66.67%) Ticket Management
2 1 (33.33%) ITIL
Qualifications
1 2 (66.67%) SC Cleared
1 2 (66.67%) Security Cleared
System Software
1 2 (66.67%) Active Directory
1 2 (66.67%) Hyper-V
1 2 (66.67%) Virtual Machines