ITSM Jobs in the East Midlands

IT Service Management (ITSM)
England > East Midlands

The following table provides summary statistics for permanent job vacancies advertised in the East Midlands with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 24 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 126 127 163
Rank change year-on-year +1 +36 -43
Permanent jobs citing ITSM 65 47 41
As % of all permanent jobs advertised in the East Midlands 1.52% 1.64% 1.17%
As % of the Processes & Methodologies category 1.87% 1.70% 1.28%
Number of salaries quoted 44 22 33
10th Percentile - £27,425 £25,150
25th Percentile £22,500 £31,250 £37,500
Median annual salary (50th Percentile) £25,000 £35,500 £45,000
Median % change year-on-year -29.58% -21.11% +13.92%
75th Percentile £33,750 £47,272 £55,000
90th Percentile £48,750 £66,500 £76,000
England median annual salary £50,000 £50,950 £49,500
% change year-on-year -1.86% +2.93% +1.54%

All Process and Methodology Skills
East Midlands

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East Midlands with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 3,471 2,759 3,200
As % of all permanent jobs advertised in the East Midlands 80.95% 96.07% 91.69%
Number of salaries quoted 2,476 1,345 2,113
10th Percentile £25,750 £27,500 £25,750
25th Percentile £32,000 £36,750 £35,000
Median annual salary (50th Percentile) £44,225 £50,000 £47,500
Median % change year-on-year -11.55% +5.26% +5.56%
75th Percentile £56,000 £66,250 £61,250
90th Percentile £68,750 £76,250 £73,750
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

ITSM
Job Vacancy Trend in the East Midlands

Job postings citing ITSM as a proportion of all IT jobs advertised in the East Midlands.

Job vacancy trend for ITSM in the East Midlands

ITSM
Salary Trend in the East Midlands

3-month moving average salary quoted in jobs citing ITSM in the East Midlands.

Salary trend for ITSM in the East Midlands

ITSM
Salary Histogram in the East Midlands

Salary distribution for jobs citing ITSM in the East Midlands over the 6 months to 24 April 2024.

Salary histogram for ITSM in the East Midlands

ITSM
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the East Midlands region over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Nottinghamshire -5 19 £25,000 -35.48% 4
Northamptonshire +4 16 £39,000 -29.09% 3
Leicestershire -9 15 £25,000 -30.56% 2
Derbyshire +14 13 £32,500 - 4
Lincolnshire -12 2 £31,500 +16.67%
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (15.38%) SharePoint
2 5 (7.69%) Confluence
3 2 (3.08%) SAS
Applications
1 23 (35.38%) Microsoft Office
2 2 (3.08%) Microsoft Excel
Business Applications
1 3 (4.62%) Remedy ITSM
2 1 (1.54%) NetSuite
Cloud Services
1 36 (55.38%) Microsoft 365
2 18 (27.69%) Azure
3 10 (15.38%) Entra ID
4 5 (7.69%) ChatGPT
Communications & Networking
1 18 (27.69%) Firewall
2 5 (7.69%) DHCP
2 5 (7.69%) DNS
2 5 (7.69%) Network Security
2 5 (7.69%) Softphone
2 5 (7.69%) VPN
3 3 (4.62%) LAN
3 3 (4.62%) TCP/IP
3 3 (4.62%) WAN
Development Applications
1 5 (7.69%) JIRA
General
1 33 (50.77%) Social Skills
2 13 (20.00%) Inclusion and Diversity
3 3 (4.62%) Analytical Skills
4 2 (3.08%) Documentation Skills
4 2 (3.08%) Finance
4 2 (3.08%) Law
4 2 (3.08%) Public Sector
4 2 (3.08%) Telecoms
Job Titles
1 18 (27.69%) 1st Line Support
1 18 (27.69%) IT Support
2 12 (18.46%) IT Support Technician
2 12 (18.46%) IT Technician
2 12 (18.46%) Support Technician
3 8 (12.31%) Network Engineer
4 7 (10.77%) 2nd Line Support
4 7 (10.77%) 2nd Line Support Technician
4 7 (10.77%) Analyst
4 7 (10.77%) IT Analyst
5 6 (9.23%) Architect
6 4 (6.15%) ServiceNow Architect
7 3 (4.62%) Lead
7 3 (4.62%) Service Analyst
7 3 (4.62%) Service Desk Analyst
8 2 (3.08%) 1st Line Support Technician
8 2 (3.08%) ITSM Architect
8 2 (3.08%) Service Architect
8 2 (3.08%) Service Desk Manager
8 2 (3.08%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 2 (3.08%) AngularJS
1 2 (3.08%) CSS
1 2 (3.08%) HTML
1 2 (3.08%) Twitter Bootstrap
1 2 (3.08%) Web Services
2 1 (1.54%) REST
2 1 (1.54%) SOAP
Miscellaneous
1 20 (30.77%) Driving Licence
2 13 (20.00%) Data Centre
3 5 (7.69%) Onboarding
4 3 (4.62%) CMDB
5 2 (3.08%) Legacy Systems
5 2 (3.08%) Self-Motivation
6 1 (1.54%) Mobile App
Operating Systems
1 39 (60.00%) Windows
2 23 (35.38%) Windows Server
3 10 (15.38%) Windows 10
4 5 (7.69%) Windows Server 2016
4 5 (7.69%) Windows Server 2019
5 3 (4.62%) Android
5 3 (4.62%) Apple iOS
5 3 (4.62%) Mac OS
Processes & Methodologies
1 52 (80.00%) Service Management
2 36 (55.38%) ITIL
3 21 (32.31%) Service Delivery
4 17 (26.15%) Customer Service
5 15 (23.08%) Impact Assessments
6 14 (21.54%) Mentoring
6 14 (21.54%) Problem-Solving
7 13 (20.00%) Active Listening
7 13 (20.00%) Collaborative Working
8 9 (13.85%) Cybersecurity
8 9 (13.85%) Migration
9 8 (12.31%) Infrastructure Management
9 8 (12.31%) Preventative Maintenance
10 7 (10.77%) Actionable Insight
10 7 (10.77%) Agile
10 7 (10.77%) CRM
11 5 (7.69%) Incident Management
11 5 (7.69%) IT Governance
11 5 (7.69%) Server Management
11 5 (7.69%) Service Delivery Management
Qualifications
1 17 (26.15%) Degree
2 13 (20.00%) DBS Check
2 13 (20.00%) MCP
3 7 (10.77%) SC Cleared
3 7 (10.77%) Security Cleared
Quality Assurance & Compliance
1 9 (13.85%) GDPR
2 6 (9.23%) SLA
3 3 (4.62%) COBIT
4 1 (1.54%) GRC
4 1 (1.54%) QA
System Software
1 39 (60.00%) Active Directory
2 5 (7.69%) Hyper-V
Systems Management
1 5 (7.69%) Microsoft Intune
2 3 (4.62%) Jamf Pro
2 3 (4.62%) OpenView
Vendors
1 41 (63.08%) Microsoft
2 22 (33.85%) ServiceNow
3 5 (7.69%) Google
3 5 (7.69%) SonicWALL
4 3 (4.62%) Apple
4 3 (4.62%) BMC
4 3 (4.62%) HP
4 3 (4.62%) Remedy
4 3 (4.62%) Veeam
5 1 (1.54%) Oracle