Service Delivery Jobs in the East of England

Service Delivery
England > East of England

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 25 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 91 84 74
Rank change year-on-year -7 -10 +9
Permanent jobs citing Service Delivery 144 192 263
As % of all permanent jobs advertised in the East of England 2.38% 3.44% 4.15%
As % of the Processes & Methodologies category 2.93% 3.62% 4.37%
Number of salaries quoted 105 105 196
10th Percentile £25,000 £24,100 £27,500
25th Percentile £26,250 £26,750 £36,250
Median annual salary (50th Percentile) £36,500 £45,000 £50,000
Median % change year-on-year -18.89% -10.00% +25.00%
75th Percentile £47,000 £58,750 £60,000
90th Percentile £60,000 £67,500 £65,000
England median annual salary £50,000 £52,000 £52,500
% change year-on-year -3.85% -0.95% +5.00%

All Process and Methodology Skills
East of England

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 4,909 5,304 6,022
As % of all permanent jobs advertised in the East of England 81.22% 94.90% 94.92%
Number of salaries quoted 3,668 2,292 2,697
10th Percentile £25,809 £28,500 £27,500
25th Percentile £32,500 £38,000 £36,250
Median annual salary (50th Percentile) £50,000 £55,000 £50,000
Median % change year-on-year -9.09% +10.00% -
75th Percentile £65,000 £70,000 £65,250
90th Percentile £76,250 £85,000 £77,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Service Delivery in the East of England.

Salary trend for Service Delivery in the East of England

Service Delivery
Salary Histogram in the East of England

Salary distribution for jobs citing Service Delivery in the East of England over the 6 months to 25 April 2024.

Salary histogram for Service Delivery in the East of England

Service Delivery
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hertfordshire -21 46 £36,250 -9.38% 20
Bedfordshire +56 30 £25,500 -55.65% 2
Cambridgeshire +15 29 £32,000 -22.42% 20
Essex 0 16 £42,500 -32.00% 5
Norfolk - 14 £39,492 - 5
Suffolk -3 9 £50,000 +56.25% 8
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (5.56%) SharePoint
2 5 (3.47%) Microsoft Exchange
3 4 (2.78%) SAS
Applications
1 26 (18.06%) Microsoft Excel
2 18 (12.50%) Microsoft Office
3 7 (4.86%) InDesign
3 7 (4.86%) Photoshop
4 6 (4.17%) Microsoft PowerPoint
5 4 (2.78%) Microsoft Project
Business Applications
1 4 (2.78%) ResourceLink
2 2 (1.39%) Remedy ITSM
3 1 (0.69%) Oracle ERP
Cloud Services
1 27 (18.75%) Microsoft 365
2 15 (10.42%) Azure
3 9 (6.25%) Power Platform
4 5 (3.47%) Entra ID
5 4 (2.78%) Google Workspace
5 4 (2.78%) Nutanix
5 4 (2.78%) SaaS
6 2 (1.39%) AWS
6 2 (1.39%) Salesforce Service Cloud
7 1 (0.69%) OneDrive
7 1 (0.69%) SAP Fieldglass
Communications & Networking
1 19 (13.19%) Firewall
2 16 (11.11%) VPN
3 9 (6.25%) Wireless
4 7 (4.86%) Internet
4 7 (4.86%) LAN
4 7 (4.86%) WAN
5 4 (2.78%) HTTPS
5 4 (2.78%) iSCSI
5 4 (2.78%) SAN
5 4 (2.78%) VLAN
6 3 (2.08%) DHCP
6 3 (2.08%) DNS
6 3 (2.08%) SD-WAN
6 3 (2.08%) Wi-Fi
6 3 (2.08%) WLAN
7 2 (1.39%) NAS
7 2 (1.39%) Network Security
7 2 (1.39%) Structured Cabling
Database & Business Intelligence
1 9 (6.25%) Power BI
2 8 (5.56%) SQL Server
3 7 (4.86%) SQL Server Reporting Services
4 5 (3.47%) CorVu
4 5 (3.47%) Crystal Reports
General
1 64 (44.44%) Social Skills
2 20 (13.89%) Retail
3 14 (9.72%) Analytical Skills
3 14 (9.72%) Finance
4 9 (6.25%) Influencing Skills
4 9 (6.25%) Marketing
4 9 (6.25%) Public Sector
5 7 (4.86%) Advertising
5 7 (4.86%) Presentation Skills
6 6 (4.17%) Organisational Skills
7 5 (3.47%) Inclusion and Diversity
7 5 (3.47%) Law
7 5 (3.47%) Legal
8 3 (2.08%) French Language
8 3 (2.08%) Italian Language
8 3 (2.08%) Social Housing
9 2 (1.39%) Aerospace
9 2 (1.39%) Banking
9 2 (1.39%) Fire and Rescue
9 2 (1.39%) Manufacturing
Job Titles
1 31 (21.53%) Analyst
2 17 (11.81%) Lead
3 15 (10.42%) Service Manager
4 14 (9.72%) Delivery Manager
4 14 (9.72%) Service Delivery Manager
5 13 (9.03%) Senior
5 13 (9.03%) Service Analyst
6 11 (7.64%) IT Engineer
6 11 (7.64%) Support Analyst
7 10 (6.94%) IT Manager
7 10 (6.94%) Project Manager
8 9 (6.25%) IT Support
8 9 (6.25%) Systems Manager
8 9 (6.25%) Team Leader
9 8 (5.56%) IT Analyst
9 8 (5.56%) Service Desk Analyst
10 7 (4.86%) Business Support Analyst
10 7 (4.86%) Business Systems Analyst
10 7 (4.86%) Systems Support
10 7 (4.86%) Systems Support Analyst
Libraries, Frameworks & Software Standards
1 3 (2.08%) HTML
Miscellaneous
1 12 (8.33%) Replication
2 10 (6.94%) Management Information System
3 9 (6.25%) Product Ownership
4 8 (5.56%) Data Centre
5 7 (4.86%) Marketing Technology
6 6 (4.17%) Digital Signage
7 5 (3.47%) Analytical Mindset
7 5 (3.47%) Enterprise Software
8 4 (2.78%) Data Structures
8 4 (2.78%) Onboarding
9 3 (2.08%) Self-Motivation
10 2 (1.39%) BYOD
10 2 (1.39%) CMDB
10 2 (1.39%) Driving Licence
10 2 (1.39%) NHS
10 2 (1.39%) Smartcard
11 1 (0.69%) Virtual Team
Operating Systems
1 23 (15.97%) Windows
2 17 (11.81%) Windows Server
3 5 (3.47%) Windows 10
4 2 (1.39%) Android
4 2 (1.39%) Windows 7
4 2 (1.39%) Windows Server 2019
5 1 (0.69%) Linux
5 1 (0.69%) VMS
Processes & Methodologies
1 39 (27.08%) ITIL
2 37 (25.69%) Customer Service
3 31 (21.53%) Problem-Solving
4 25 (17.36%) Stakeholder Management
5 19 (13.19%) Service Management
6 18 (12.50%) Agile
6 18 (12.50%) Project Management
7 17 (11.81%) Continuous Improvement
7 17 (11.81%) ITSM
7 17 (11.81%) Project Delivery
8 16 (11.11%) Incident Management
9 14 (9.72%) Coaching
9 14 (9.72%) CRM
9 14 (9.72%) Data Management
9 14 (9.72%) Logistics
10 13 (9.03%) Ticket Management
11 12 (8.33%) Presales
12 11 (7.64%) Mentoring
13 10 (6.94%) Business Intelligence
14 9 (6.25%) Requirements Gathering
Programming Languages
1 4 (2.78%) PowerShell
2 3 (2.08%) PHP
2 3 (2.08%) SQL
Qualifications
1 25 (17.36%) Degree
2 8 (5.56%) BPSS Clearance
3 7 (4.86%) ITIL Certification
3 7 (4.86%) Security Cleared
4 5 (3.47%) NVQ Level 3
5 4 (2.78%) SC Cleared
6 3 (2.08%) Master's Degree
7 2 (1.39%) Azure Certification
7 2 (1.39%) Computer Science Degree
7 2 (1.39%) DV Cleared
7 2 (1.39%) Microsoft Certification
7 2 (1.39%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 24 (16.67%) SLA
2 8 (5.56%) QA
3 7 (4.86%) PMO
4 2 (1.39%) Accessibility
4 2 (1.39%) ISO/IEC 27001
4 2 (1.39%) NCSC
5 1 (0.69%) COBIT
System Software
1 31 (21.53%) Active Directory
2 16 (11.11%) vSphere
3 10 (6.94%) VMware Infrastructure
4 5 (3.47%) Virtual Servers
5 2 (1.39%) VMware ESXi
6 1 (0.69%) Microsoft Virtual Server
Systems Management
1 8 (5.56%) SCCM
2 5 (3.47%) Microsoft Intune
3 2 (1.39%) Active Directory Federation Services
3 2 (1.39%) SCOM
3 2 (1.39%) Single Sign-On
3 2 (1.39%) vCenter Server
Vendors
1 58 (40.28%) Microsoft
2 24 (16.67%) VMware
3 16 (11.11%) Veeam
4 9 (6.25%) ServiceNow
5 7 (4.86%) Adobe
6 5 (3.47%) Cisco
6 5 (3.47%) Meraki
7 4 (2.78%) Aruba
7 4 (2.78%) ConnectWise
7 4 (2.78%) Google
8 2 (1.39%) BMC
8 2 (1.39%) Dell
8 2 (1.39%) F5
8 2 (1.39%) Infoblox
8 2 (1.39%) Red Hat
8 2 (1.39%) Remedy
8 2 (1.39%) Salesforce
9 1 (0.69%) Cadence
9 1 (0.69%) Oracle
9 1 (0.69%) SAP