Period
to 2 June 2020

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ITIL V3 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL V3 over the 6 months to 2 June 2020 with a comparison to the same period in the previous 2 years.

ITIL Version 3
UK > England
6 months to
2 Jun 2020
Same period 2019 Same period 2018
Rank 419 387 374
Rank change year-on-year -32 -13 +38
Permanent jobs citing ITIL V3 543 1,059 1,408
As % of all permanent jobs advertised in England 0.67% 0.80% 0.87%
As % of the Processes & Methodologies category 0.72% 0.86% 0.94%
Number of salaries quoted 424 760 926
Median annual salary £50,000 £45,000 £45,000
Median salary % change year-on-year +11.11% - -
10th Percentile £31,000 £26,250 £26,250
90th Percentile £68,750 £72,500 £68,475
UK median annual salary £48,500 £45,000 £45,000
% change year-on-year +7.78% - -

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 74,955 122,471 149,597
As % of all permanent IT jobs advertised in England 92.35% 92.21% 92.25%
Number of salaries quoted 59,938 96,685 121,157
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £31,500 £30,000 £29,750
90th Percentile £90,000 £86,250 £82,500
UK median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% +5.26%

ITIL V3
Job Vacancy Trend in England

Job postings citing ITIL V3 as a proportion of all IT jobs advertised in England.

Job vacancy trend for ITIL V3 in England

ITIL V3
Salary Trend in England

3-month moving average salary quoted in jobs citing ITIL V3 in England.

Salary trend for ITIL V3 in England

ITIL V3
Salary Histogram in England

Salary distribution for jobs citing ITIL V3 in England over the 6 months to 2 June 2020.

Salary histogram for ITIL V3 in England

ITIL V3
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL V3 within the England region over the 6 months to 2 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +17 155 £52,235 -12.94% 4
North of England +95 129 £48,500 +14.12% 10
South East +40 102 £45,000 - 4
Midlands -35 70 £45,000 +5.88% 2
North West +41 62 £51,500 +21.18% 8
Yorkshire +116 61 £45,000 - 1
East of England +49 52 £50,000 +11.11%
West Midlands -33 46 £45,000 +2.27% 2
South West -5 35 £55,000 +29.41% 5
East Midlands +28 24 £40,000 +11.11%
North East +12 6 £23,000 -54.90% 1
ITIL V3
UK

For the 6 months to 2 June 2020, IT jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ITIL V3.

1 543 (100.00%) ITIL
2 194 (35.73%) Microsoft
3 167 (30.76%) Service Management
4 162 (29.83%) Finance
5 134 (24.68%) Windows
6 116 (21.36%) Office 365
7 114 (20.99%) Agile Software Development
8 106 (19.52%) Problem-Solving
9 103 (18.97%) Analytical Skills
10 102 (18.78%) SQL
11 99 (18.23%) Active Directory
12 98 (18.05%) Service Delivery
13 94 (17.31%) Windows Server
14 91 (16.76%) Cisco
15 90 (16.57%) ITSM
15 90 (16.57%) Azure
16 80 (14.73%) SQL Server
17 78 (14.36%) VMware
18 76 (14.00%) Degree
19 73 (13.44%) PRINCE2
20 72 (13.26%) Project Management
21 71 (13.08%) Microsoft Office
21 71 (13.08%) Service Design
22 69 (12.71%) Cisco Certification
23 66 (12.15%) AWS
24 63 (11.60%) Problem Management
25 62 (11.42%) PowerShell
25 62 (11.42%) Firewall
26 53 (9.76%) Change Management
26 53 (9.76%) ServiceNow

ITIL V3
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (8.66%) IIS
2 40 (7.37%) SharePoint
3 23 (4.24%) Confluence
4 17 (3.13%) CMS
5 16 (2.95%) MS Exchange
6 12 (2.21%) Drupal
6 12 (2.21%) Skype for Business
6 12 (2.21%) Tomcat
7 11 (2.03%) Apache
8 8 (1.47%) Exchange Server 2010
9 4 (0.74%) Oracle SOA Suite
10 3 (0.55%) BizTalk Server
10 3 (0.55%) IBM Domino
11 2 (0.37%) WildFly
12 1 (0.18%) Exchange Server 2013
Applications
1 71 (13.08%) Microsoft Office
2 43 (7.92%) Microsoft Excel
3 24 (4.42%) Microsoft PowerPoint
4 15 (2.76%) MS Visio
5 3 (0.55%) Microsoft Project
Business Applications
1 20 (3.68%) assyst
2 11 (2.03%) Salesforce.com CRM
3 10 (1.84%) Dynamics CRM
4 7 (1.29%) Remedy ITSM
5 6 (1.10%) Carpe Diem
5 6 (1.10%) Elite 3E
5 6 (1.10%) Unit4 Business World
6 4 (0.74%) Infor SunSystems
6 4 (0.74%) iTrent
7 2 (0.37%) Oracle EBS
7 2 (0.37%) Oracle EBS R12
7 2 (0.37%) SAP S/4HANA
8 1 (0.18%) SAP CO
8 1 (0.18%) SAP ERP
8 1 (0.18%) SAP FI
8 1 (0.18%) SAP FI/CO
8 1 (0.18%) SAP IS-U
Cloud Services
1 116 (21.36%) Office 365
2 90 (16.57%) Azure
3 66 (12.15%) AWS
4 25 (4.60%) PaaS
5 17 (3.13%) IaaS
6 16 (2.95%) Power Platform
7 13 (2.39%) Dynamics 365
8 10 (1.84%) Azure Active Directory
8 10 (1.84%) Cloud Computing
8 10 (1.84%) SaaS
9 5 (0.92%) PowerApps
9 5 (0.92%) Salesforce Service Cloud
10 3 (0.55%) AWS IoT
10 3 (0.55%) Mimecast
10 3 (0.55%) Power Automate
10 3 (0.55%) ShareGate
11 2 (0.37%) AWS CloudFormation
12 1 (0.18%) Amazon CloudWatch
12 1 (0.18%) GCP
12 1 (0.18%) Virtual Private Cloud
Communications & Networking
1 62 (11.42%) Firewall
2 51 (9.39%) DNS
3 45 (8.29%) WAN
4 36 (6.63%) TCP/IP
5 35 (6.45%) LAN
5 35 (6.45%) MPLS
6 32 (5.89%) DHCP
7 29 (5.34%) VPN
8 27 (4.97%) Cisco IOS
9 26 (4.79%) BGP
9 26 (4.79%) OSPF
10 25 (4.60%) NX-OS
11 24 (4.42%) Multicast
12 23 (4.24%) Internet
13 21 (3.87%) VLAN
14 20 (3.68%) SAN
15 18 (3.31%) Cisco Nexus
15 18 (3.31%) DMVPN
16 17 (3.13%) IGMP
16 17 (3.13%) Structured Cabling
Database & Business Intelligence
1 80 (14.73%) SQL Server
2 27 (4.97%) SQL Server 2012
3 20 (3.68%) MySQL
4 11 (2.03%) Oracle Database
4 11 (2.03%) Power BI
5 8 (1.47%) Data Warehouse
5 8 (1.47%) InterSystems Cache
6 6 (1.10%) PostgreSQL
6 6 (1.10%) SQL Server 2014
6 6 (1.10%) SQL Server 2016
7 5 (0.92%) Oracle Reports
8 4 (0.74%) MongoDB
8 4 (0.74%) SQL Server 2017
8 4 (0.74%) SQL Server 2019
8 4 (0.74%) SQL Server Analysis Services
8 4 (0.74%) SQL Server Integration Services
9 2 (0.37%) Oracle Database 12c
9 2 (0.37%) SAP HANA
9 2 (0.37%) SQL Server 2008
10 1 (0.18%) Azure SQL Database
Development Applications
1 39 (7.18%) JIRA
2 20 (3.68%) Bitbucket
3 11 (2.03%) Visual Studio
4 3 (0.55%) SQL Server Management Studio (SSMS)
5 2 (0.37%) Git (software)
5 2 (0.37%) Jenkins
5 2 (0.37%) JUnit
5 2 (0.37%) Mercurial
5 2 (0.37%) NUnit
5 2 (0.37%) Octopus Deploy
5 2 (0.37%) SpecFlow
5 2 (0.37%) TeamCity
General
1 162 (29.83%) Finance
2 31 (5.71%) Law
3 19 (3.50%) Back Office
4 18 (3.31%) Legal
4 18 (3.31%) Retail
5 16 (2.95%) Banking
5 16 (2.95%) Telecoms
6 12 (2.21%) Japanese Language
7 10 (1.84%) French Language
7 10 (1.84%) German Language
7 10 (1.84%) Italian Language
7 10 (1.84%) Public Sector
7 10 (1.84%) Spanish Language
8 7 (1.29%) Financial Institution
8 7 (1.29%) Military
9 5 (0.92%) Advertising
9 5 (0.92%) Police
9 5 (0.92%) Publishing
10 3 (0.55%) Games
11 1 (0.18%) Automotive
Job Titles
1 119 (21.92%) Analyst
2 48 (8.84%) Architect
2 48 (8.84%) Service Manager
3 42 (7.73%) Support Analyst
4 37 (6.81%) Applications Support
5 35 (6.45%) Service Analyst
6 33 (6.08%) Infrastructure Engineer
7 30 (5.52%) Network Engineer
8 26 (4.79%) Delivery Manager
8 26 (4.79%) IT Engineer
9 25 (4.60%) Service Delivery Manager
10 24 (4.42%) 3rd Line Engineer
11 21 (3.87%) Solutions Architect
11 21 (3.87%) Support Engineer
12 20 (3.68%) Applications Support Analyst
12 20 (3.68%) IT Manager
12 20 (3.68%) Systems Engineer
13 19 (3.50%) Service Desk Analyst
13 19 (3.50%) Support Specialist
14 17 (3.13%) Developer
Libraries, Frameworks & Software Standards
1 36 (6.63%) XML
2 20 (3.68%) HTML
3 18 (3.31%) .NET
4 17 (3.13%) 802.1X
5 10 (1.84%) JSON
6 9 (1.66%) CSS
7 8 (1.47%) Middleware
7 8 (1.47%) Web Services
8 7 (1.29%) REST
8 7 (1.29%) SOAP
9 6 (1.10%) ODBC
9 6 (1.10%) Visualforce
10 4 (0.74%) AngularJS
10 4 (0.74%) COM
11 3 (0.55%) ASP.NET
11 3 (0.55%) ASP.NET MVC
11 3 (0.55%) ASP.NET Web API
11 3 (0.55%) Entity Framework
11 3 (0.55%) React
11 3 (0.55%) WCF
Miscellaneous
1 103 (18.97%) Analytical Skills
2 48 (8.84%) Data Centre
3 39 (7.18%) Management Information System
4 21 (3.87%) Self-Motivation
5 14 (2.58%) Clustering
5 14 (2.58%) Cybercrime
6 13 (2.39%) Private Cloud
7 12 (2.21%) Public Cloud
8 11 (2.03%) Greenfield Project
8 11 (2.03%) PKI
9 10 (1.84%) Enterprise Software
10 9 (1.66%) CMDB
11 8 (1.47%) Hybrid Cloud
11 8 (1.47%) Replication
12 6 (1.10%) Blackberry
12 6 (1.10%) e-Learning
12 6 (1.10%) PMI
12 6 (1.10%) Smartphone
13 5 (0.92%) Cyber Defence
13 5 (0.92%) Driving Licence
Operating Systems
1 134 (24.68%) Windows
2 94 (17.31%) Windows Server
3 41 (7.55%) Windows 10
4 36 (6.63%) Windows Server 2012
5 33 (6.08%) Linux
6 21 (3.87%) Windows Server 2016
7 19 (3.50%) Windows Server 2008
8 15 (2.76%) Windows 7
9 8 (1.47%) HPUX
10 7 (1.29%) Apple iOS
11 6 (1.10%) Android
11 6 (1.10%) Unix
11 6 (1.10%) Windows 8
12 5 (0.92%) Mac OS
12 5 (0.92%) Mac OS X
13 4 (0.74%) Red Hat Enterprise Linux
14 3 (0.55%) CentOS
15 1 (0.18%) AIX
15 1 (0.18%) Windows Vista
Processes & Methodologies
1 543 (100.00%) ITIL
2 167 (30.76%) Service Management
3 114 (20.99%) Agile Software Development
4 106 (19.52%) Problem-Solving
5 98 (18.05%) Service Delivery
6 90 (16.57%) ITSM
7 73 (13.44%) PRINCE2
8 72 (13.26%) Project Management
9 71 (13.08%) Service Design
10 63 (11.60%) Problem Management
11 53 (9.76%) Change Management
12 52 (9.58%) Information Security
13 50 (9.21%) Incident Management
14 47 (8.66%) Release Management
15 45 (8.29%) IT Strategy
16 41 (7.55%) Infrastructure Engineering
16 41 (7.55%) Project Delivery
17 39 (7.18%) Customer Requirements
18 37 (6.81%) Continuous Improvement
19 36 (6.63%) Root Cause Analysis
Programming Languages
1 102 (18.78%) SQL
2 62 (11.42%) PowerShell
3 29 (5.34%) T-SQL
4 25 (4.60%) JavaScript
5 9 (1.66%) C#
6 6 (1.10%) Apex Code
7 5 (0.92%) Java
8 3 (0.55%) TypeScript
9 2 (0.37%) Bash Shell
9 2 (0.37%) PL/SQL
9 2 (0.37%) VBScript
10 1 (0.18%) C
10 1 (0.18%) VB
Qualifications
1 76 (14.00%) Degree
2 69 (12.71%) Cisco Certification
3 47 (8.66%) Security Cleared
4 39 (7.18%) CCNA
5 38 (7.00%) SC Cleared
6 37 (6.81%) Microsoft Certification
7 33 (6.08%) MCP
8 30 (5.52%) MCSE
9 24 (4.42%) CISSP
10 20 (3.68%) CCNP
11 19 (3.50%) IISP
12 18 (3.31%) DV Cleared
13 16 (2.95%) PMI Certification
14 15 (2.76%) MCSA
15 12 (2.21%) CCSA
15 12 (2.21%) CCSP
16 11 (2.03%) (ISC)2 CCSP
16 11 (2.03%) CSSLP
16 11 (2.03%) ISSAP
16 11 (2.03%) TOGAF Certification
Quality Assurance & Compliance
1 45 (8.29%) SLA
2 30 (5.52%) ISO/IEC 27001
3 22 (4.05%) GDPR
3 22 (4.05%) ISO/IEC 20000
4 12 (2.21%) ISO 9001
5 7 (1.29%) PMO
6 5 (0.92%) ISO/IEC 19770
7 4 (0.74%) COBIT
7 4 (0.74%) PCI DSS
8 3 (0.55%) Data Quality
8 3 (0.55%) ISO 14001
8 3 (0.55%) QA
System Software
1 99 (18.23%) Active Directory
2 46 (8.47%) VMware Infrastructure
3 44 (8.10%) Hyper-V
4 22 (4.05%) VMware ESXi
5 20 (3.68%) XenApp
6 19 (3.50%) Virtual Desktop
7 9 (1.66%) vSphere
8 3 (0.55%) Firmware
8 3 (0.55%) Virtual Machines
9 2 (0.37%) Active Directory Lightweight Directory Services
10 1 (0.18%) BitLocker
10 1 (0.18%) Terminal Services
10 1 (0.18%) VirtualBox
10 1 (0.18%) VMware NSX
10 1 (0.18%) VMware Server
Systems Management
1 42 (7.73%) SCCM
2 10 (1.84%) Microsoft Intune
2 10 (1.84%) SCOM
3 9 (1.66%) Ansible
4 7 (1.29%) Microsoft Clustering
5 6 (1.10%) Single Sign-On
6 5 (0.92%) OpenView
6 5 (0.92%) Opscode Chef
7 3 (0.55%) Control-M
7 3 (0.55%) EdgeSight
7 3 (0.55%) IBM Guardium
7 3 (0.55%) Nagios
7 3 (0.55%) Nessus
7 3 (0.55%) OSSEC
7 3 (0.55%) WSUS
8 2 (0.37%) HP UCMDB
8 2 (0.37%) Netcool
8 2 (0.37%) Puppet
8 2 (0.37%) SCSM
8 2 (0.37%) Symantec Endpoint Protection
Vendors
1 194 (35.73%) Microsoft
2 91 (16.76%) Cisco
3 78 (14.36%) VMware
4 53 (9.76%) ServiceNow
5 44 (8.10%) Citrix
6 37 (6.81%) Oracle
7 23 (4.24%) Salesforce.com
8 22 (4.05%) CheckPoint
9 19 (3.50%) Palo Alto
9 19 (3.50%) SAP
10 18 (3.31%) Atlassian
10 18 (3.31%) F5
10 18 (3.31%) ForeScout
11 17 (3.13%) Infoblox
12 16 (2.95%) Dell
13 15 (2.76%) Remedy
13 15 (2.76%) Snow
14 14 (2.58%) HP
15 12 (2.21%) iManage
16 11 (2.03%) MuleSoft