Service Desk Management Jobs in England

Service Desk Management
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 6 months to 25 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 756 849 1042
Rank change year-on-year +93 +193 -248
Permanent jobs citing Service Desk Management 81 98 76
As % of all permanent jobs advertised in England 0.095% 0.10% 0.058%
As % of the Processes & Methodologies category 0.11% 0.11% 0.061%
Number of salaries quoted 61 89 70
10th Percentile £31,250 £25,500 £27,900
25th Percentile £36,250 £35,500 £29,563
Median annual salary (50th Percentile) £47,500 £42,500 £37,500
Median % change year-on-year +11.76% +13.33% -15.73%
75th Percentile £65,593 £50,000 £52,125
90th Percentile £66,137 £72,500 £67,500
UK median annual salary £47,500 £42,500 £36,500
% change year-on-year +11.76% +16.44% -17.98%

All Process and Methodology Skills
England

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 72,981 89,600 124,867
As % of all permanent jobs advertised in England 85.92% 95.65% 95.66%
Number of salaries quoted 53,915 52,820 73,594
10th Percentile £29,000 £34,250 £33,306
25th Percentile £39,750 £46,000 £44,186
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £73,750 £82,500 £80,000
90th Percentile £93,750 £101,250 £97,500
UK median annual salary £55,000 £61,700 £60,000
% change year-on-year -10.86% +2.83% +9.09%

Service Desk Management
Job Vacancy Trend in England

Job postings citing Service Desk Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Management in England

Service Desk Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Desk Management in England.

Salary trend for Service Desk Management in England

Service Desk Management
Salary Histogram in England

Salary distribution for jobs citing Service Desk Management in England over the 6 months to 25 April 2024.

Salary histogram for Service Desk Management in England

Service Desk Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the England region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +36 23 £40,000 -15.79% 1
London +125 19 £60,000 -14.29% 3
Midlands +10 16 £49,250 +38.73%
Yorkshire +97 11 £30,500 -23.75%
East of England +35 11 £32,500 -38.10%
North West +3 9 £61,185 +28.81%
West Midlands +22 8 £63,749 +58.63%
East Midlands -16 8 £37,500 +50.00%
South East +6 6 £54,000 +44.00% 3
South West -25 6 £52,500 +43.84%
North East -6 3 £40,000 +6.67% 1
Service Desk Management
UK

Service Desk Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (13.58%) Microsoft Exchange
1 11 (13.58%) SharePoint
Applications
1 8 (9.88%) Microsoft Office
Cloud Services
1 43 (53.09%) Microsoft 365
2 28 (34.57%) Azure
3 7 (8.64%) Entra ID
4 3 (3.70%) Mimecast
5 2 (2.47%) AWS
5 2 (2.47%) Dynamics 365
5 2 (2.47%) SaaS
6 1 (1.23%) Cloud Computing
6 1 (1.23%) Google Workspace
Communications & Networking
1 10 (12.35%) LAN
1 10 (12.35%) WAN
2 8 (9.88%) DHCP
2 8 (9.88%) DNS
2 8 (9.88%) TCP/IP
2 8 (9.88%) WLAN
3 6 (7.41%) Remote Desktop
3 6 (7.41%) VPN
4 5 (6.17%) Firewall
5 4 (4.94%) Cisco Firepower
5 4 (4.94%) Cisco IOS
5 4 (4.94%) Cisco ISE
6 1 (1.23%) Network Security
Database & Business Intelligence
1 6 (7.41%) Amazon RDS
2 1 (1.23%) Oracle Reports
Development Applications
1 1 (1.23%) JIRA
General
1 18 (22.22%) Social Skills
2 12 (14.81%) Finance
3 11 (13.58%) Public Sector
4 7 (8.64%) Retail
5 6 (7.41%) Legal
6 4 (4.94%) Agriculture
6 4 (4.94%) Law
6 4 (4.94%) Telecoms
7 3 (3.70%) Analytical Skills
7 3 (3.70%) Social Housing
8 2 (2.47%) Banking
8 2 (2.47%) Financial Institution
8 2 (2.47%) Front Office
8 2 (2.47%) Inclusion and Diversity
8 2 (2.47%) Investment Banking
9 1 (1.23%) Back Office
9 1 (1.23%) Pharmaceutical
Job Titles
1 23 (28.40%) Service Manager
2 17 (20.99%) IT Support
3 15 (18.52%) Lead
3 15 (18.52%) Service Desk Manager
4 11 (13.58%) Analyst
4 11 (13.58%) Team Leader
5 10 (12.35%) IT Analyst
5 10 (12.35%) Service Desk Team Leader
6 9 (11.11%) IT Manager
6 9 (11.11%) Support Engineer
7 8 (9.88%) Head of IT
7 8 (9.88%) IT Engineer
7 8 (9.88%) IT Support Analyst
7 8 (9.88%) IT Support Engineer
7 8 (9.88%) Support Analyst
8 7 (8.64%) Senior
8 7 (8.64%) Service Delivery Specialist
8 7 (8.64%) Service Desk Specialist
9 6 (7.41%) 3rd Line Engineer
9 6 (7.41%) IT Services Manager
Miscellaneous
1 6 (7.41%) iPad
2 4 (4.94%) Management Information System
3 3 (3.70%) Driving Licence
3 3 (3.70%) Housing Association
4 2 (2.47%) Hedge funds
4 2 (2.47%) PMI
5 1 (1.23%) CMDB
5 1 (1.23%) Cybercrime
5 1 (1.23%) FMCG
5 1 (1.23%) Legacy Systems
5 1 (1.23%) Onboarding
5 1 (1.23%) Self-Motivation
Operating Systems
1 41 (50.62%) Windows
2 20 (24.69%) Windows Server
3 15 (18.52%) Windows 10
4 8 (9.88%) Android
4 8 (9.88%) Apple iOS
5 6 (7.41%) Windows Server 2016
5 6 (7.41%) Windows Server 2019
6 4 (4.94%) Windows 7
7 2 (2.47%) Linux
7 2 (2.47%) Windows Server 2012
8 1 (1.23%) Unix
Processes & Methodologies
1 52 (64.20%) ITIL
2 30 (37.04%) Service Delivery
2 30 (37.04%) Service Management
3 25 (30.86%) Customer Service
4 17 (20.99%) ITSM
5 16 (19.75%) Problem-Solving
6 13 (16.05%) Incident Management
7 11 (13.58%) Cybersecurity
7 11 (13.58%) Major Incident Management
8 10 (12.35%) Line Management
9 7 (8.64%) Performance Management
9 7 (8.64%) Process Improvement
10 6 (7.41%) Agile
10 6 (7.41%) Critical Success Factor
10 6 (7.41%) Kanban
10 6 (7.41%) Manual Testing
10 6 (7.41%) Remote Monitoring and Management
10 6 (7.41%) Scrum
10 6 (7.41%) Statistical Analysis
10 6 (7.41%) Vulnerability Management
Programming Languages
1 1 (1.23%) SQL
Qualifications
1 9 (11.11%) ITIL Certification
2 8 (9.88%) Degree
3 5 (6.17%) A+ Certification
3 5 (6.17%) Cisco Certification
4 4 (4.94%) CCNP
4 4 (4.94%) MCITP
4 4 (4.94%) Microsoft Certification
5 3 (3.70%) Azure Certification
6 2 (2.47%) Computer Science Degree
6 2 (2.47%) Master's Degree
6 2 (2.47%) PMI Certification
6 2 (2.47%) PMP
7 1 (1.23%) CCNA
Quality Assurance & Compliance
1 19 (23.46%) SLA
2 6 (7.41%) GDPR
2 6 (7.41%) ISO/IEC 27001
3 3 (3.70%) ISO 9001
4 2 (2.47%) Cyber Essentials
5 1 (1.23%) PCI DSS
System Software
1 23 (28.40%) Active Directory
2 12 (14.81%) Virtual Desktop
2 12 (14.81%) VMware Infrastructure
3 6 (7.41%) Hyper-V
3 6 (7.41%) VMware ESXi
Systems Management
1 13 (16.05%) Microsoft Intune
2 8 (9.88%) SCCM
3 1 (1.23%) IBM BigFix
3 1 (1.23%) Tivoli
Vendors
1 27 (33.33%) Microsoft
2 12 (14.81%) VMware
3 10 (12.35%) Citrix
4 8 (9.88%) Cisco
5 6 (7.41%) ServiceNow
5 6 (7.41%) Sophos
6 5 (6.17%) Meraki
6 5 (6.17%) SolarWinds
7 4 (4.94%) Aruba
7 4 (4.94%) Fortinet
7 4 (4.94%) Palo Alto
7 4 (4.94%) SAP
8 3 (3.70%) Qualys
9 1 (1.23%) Google
9 1 (1.23%) Oracle
9 1 (1.23%) Remedy
9 1 (1.23%) Splunk