Service Management Jobs in England

Service Management
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 23 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 130 130 183
Rank change year-on-year 0 +53 +6
Permanent jobs citing Service Management 1,846 2,516 2,821
As % of all permanent jobs advertised in England 2.18% 2.67% 2.16%
As % of the Processes & Methodologies category 2.54% 2.79% 2.26%
Number of salaries quoted 1,355 1,665 1,953
10th Percentile £26,500 £29,400 £26,750
25th Percentile £35,000 £37,500 £37,500
Median annual salary (50th Percentile) £50,000 £53,500 £52,500
Median % change year-on-year -6.54% +1.90% +5.00%
75th Percentile £67,881 £70,000 £65,000
90th Percentile £90,000 £88,750 £83,750
UK median annual salary £50,000 £54,000 £50,500
% change year-on-year -7.41% +6.93% +1.00%

All Process and Methodology Skills
England

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 72,744 90,073 124,893
As % of all permanent jobs advertised in England 85.99% 95.66% 95.63%
Number of salaries quoted 53,833 53,069 73,904
10th Percentile £29,000 £34,250 £33,320
25th Percentile £40,000 £46,000 £44,186
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £73,750 £82,500 £80,000
90th Percentile £93,750 £101,185 £97,500
UK median annual salary £55,000 £61,600 £60,000
% change year-on-year -10.71% +2.67% +9.09%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Management in England.

Salary trend for Service Management in England

Service Management
Salary Histogram in England

Salary distribution for jobs citing Service Management in England over the 6 months to 23 April 2024.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +5 564 £65,000 +7.00% 123
North of England +31 423 £44,274 -6.79% 96
South East -21 355 £52,500 - 52
Midlands -12 254 £38,730 -22.54% 50
North West +42 209 £45,000 -5.26% 61
Yorkshire +46 169 £42,500 -22.73% 23
South West -14 168 £46,958 +17.39% 39
West Midlands -20 154 £50,000 -8.68% 35
East Midlands +8 98 £28,500 -24.00% 15
East of England -19 73 £33,500 -27.96% 19
North East -4 45 £42,500 +16.44% 12
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 113 (6.12%) Microsoft Exchange
2 95 (5.15%) SharePoint
3 39 (2.11%) Confluence
4 22 (1.19%) WebLogic
5 17 (0.92%) CMS
6 14 (0.76%) SAS
7 7 (0.38%) IIS
8 6 (0.33%) IBM Notes
9 5 (0.27%) SharePoint 2010
9 5 (0.27%) SharePoint 2013
10 4 (0.22%) Apache
10 4 (0.22%) Exchange Server 2010
11 3 (0.16%) Apache Spark
11 3 (0.16%) Moodle
11 3 (0.16%) Skype for Business
11 3 (0.16%) WordPress
12 1 (0.054%) Exchange Server 2013
12 1 (0.054%) WebSphere
Applications
1 155 (8.40%) Microsoft Office
2 86 (4.66%) Microsoft Excel
3 30 (1.63%) Microsoft PowerPoint
4 21 (1.14%) MS Visio
5 7 (0.38%) Microsoft Project
5 7 (0.38%) Trello
6 2 (0.11%) Chatbot
7 1 (0.054%) 1Password
7 1 (0.054%) Spreadsheet
Business Applications
1 52 (2.82%) Remedy ITSM
2 33 (1.79%) Dynamics CRM
3 17 (0.92%) Elite 3E
4 13 (0.70%) PlanetPress Connect
5 6 (0.33%) SAP ERP
6 3 (0.16%) NetSuite
6 3 (0.16%) Oracle EBS
6 3 (0.16%) SAP IS-U
7 2 (0.11%) Adaptiv
7 2 (0.11%) Maximo
7 2 (0.11%) SAP S/4HANA
7 2 (0.11%) Shopify
8 1 (0.054%) Carpe Diem
8 1 (0.054%) Dynamics GP
8 1 (0.054%) Dynamics NAV
8 1 (0.054%) Eikon
8 1 (0.054%) Primavera
8 1 (0.054%) SAP MM
8 1 (0.054%) SAP PM
Cloud Services
1 358 (19.39%) Microsoft 365
2 348 (18.85%) Azure
3 117 (6.34%) AWS
4 113 (6.12%) Entra ID
5 89 (4.82%) Power Platform
6 83 (4.50%) SaaS
7 41 (2.22%) OneDrive
8 40 (2.17%) Dynamics 365
9 28 (1.52%) IaaS
10 27 (1.46%) PaaS
10 27 (1.46%) PowerApps
11 23 (1.25%) Azure DevOps
12 22 (1.19%) Power Automate
13 21 (1.14%) GCP
13 21 (1.14%) Google Sheets
14 18 (0.98%) OpenShift
15 17 (0.92%) Amazon CloudWatch
15 17 (0.92%) Azure Monitor
15 17 (0.92%) Azure Storage
15 17 (0.92%) WhatsApp
Communications & Networking
1 143 (7.75%) Firewall
2 100 (5.42%) VPN
3 87 (4.71%) DNS
4 80 (4.33%) LAN
5 73 (3.95%) WAN
6 59 (3.20%) DHCP
7 47 (2.55%) Wi-Fi
8 45 (2.44%) Wireless
9 44 (2.38%) TCP/IP
10 32 (1.73%) WLAN
11 30 (1.63%) Network Security
12 17 (0.92%) Remote Desktop
12 17 (0.92%) SAN
12 17 (0.92%) SD-WAN
13 15 (0.81%) Internet
14 14 (0.76%) SSL
15 13 (0.70%) VLAN
15 13 (0.70%) VoIP
16 9 (0.49%) MPLS
17 8 (0.43%) Skype
Database & Business Intelligence
1 67 (3.63%) SQL Server
2 61 (3.30%) Power BI
3 35 (1.90%) MySQL
4 24 (1.30%) Relational Database
5 22 (1.19%) Elasticsearch
6 20 (1.08%) Data Warehouse
7 17 (0.92%) GIS
8 15 (0.81%) Amazon RDS
9 12 (0.65%) Azure SQL Database
10 9 (0.49%) Geospatial Data
11 6 (0.33%) RDBMS
12 5 (0.27%) Oracle Database
13 4 (0.22%) SQL Server Integration Services
13 4 (0.22%) SQL Server Reporting Services
14 3 (0.16%) BusinessObjects
14 3 (0.16%) Tableau
15 2 (0.11%) Big Data
15 2 (0.11%) Hadoop
15 2 (0.11%) Oracle Database 12c
15 2 (0.11%) SAP HANA
Development Applications
1 94 (5.09%) JIRA
2 37 (2.00%) GitLab
3 21 (1.14%) Artifactory
4 13 (0.70%) SQL Server Management Studio (SSMS)
5 11 (0.60%) IBM UrbanCode
6 7 (0.38%) Jenkins
7 6 (0.33%) MSI
8 5 (0.27%) Git
8 5 (0.27%) Postman
9 4 (0.22%) AdminStudio
9 4 (0.22%) InstallShield
10 3 (0.16%) Octopus Deploy
10 3 (0.16%) TeamCity
11 2 (0.11%) PowerBuilder
12 1 (0.054%) Bitbucket
General
1 754 (40.85%) Social Skills
2 480 (26.00%) Finance
3 275 (14.90%) Analytical Skills
4 169 (9.15%) Inclusion and Diversity
5 157 (8.50%) Public Sector
6 109 (5.90%) Presentation Skills
7 100 (5.42%) Banking
8 97 (5.25%) Retail
9 94 (5.09%) Law
10 93 (5.04%) Billing
11 78 (4.23%) Legal
12 61 (3.30%) Organisational Skills
13 45 (2.44%) Telecoms
14 44 (2.38%) Local Government
15 36 (1.95%) Influencing Skills
16 32 (1.73%) Manufacturing
17 30 (1.63%) Police
18 23 (1.25%) Back Office
19 17 (0.92%) Investment Banking
19 17 (0.92%) Pharmaceutical
Job Titles
1 297 (16.09%) Analyst
2 251 (13.60%) Service Manager
3 191 (10.35%) Senior
4 165 (8.94%) Lead
5 152 (8.23%) IT Manager
6 144 (7.80%) IT Support
7 133 (7.20%) Support Analyst
8 113 (6.12%) Architect
9 100 (5.42%) Delivery Manager
10 97 (5.25%) Service Delivery Manager
11 95 (5.15%) Infrastructure Engineer
12 89 (4.82%) IT Services Manager
13 88 (4.77%) Support Engineer
14 85 (4.60%) Team Leader
15 82 (4.44%) Service Analyst
16 81 (4.39%) IT Analyst
17 73 (3.95%) Applications Support
18 66 (3.58%) Service Desk Analyst
19 59 (3.20%) Audit Manager
20 55 (2.98%) Senior Manager
Libraries, Frameworks & Software Standards
1 48 (2.60%) HTML
2 43 (2.33%) Web Services
3 40 (2.17%) CSS
4 25 (1.35%) SOAP
4 25 (1.35%) XML
5 23 (1.25%) Spring
6 22 (1.19%) J2EE
6 22 (1.19%) Java EE
7 18 (0.98%) AngularJS
7 18 (0.98%) Twitter Bootstrap
8 17 (0.92%) EDI
9 16 (0.87%) JSON
10 15 (0.81%) REST
11 14 (0.76%) ARM Templates
12 11 (0.60%) .NET
13 10 (0.54%) LDAP
14 9 (0.49%) Ajax
15 5 (0.27%) FIX Protocol
15 5 (0.27%) NETCONF
16 3 (0.16%) 802.1X
Miscellaneous
1 135 (7.31%) Management Information System
2 90 (4.88%) Self-Motivation
3 68 (3.68%) Data Centre
4 59 (3.20%) Driving Licence
5 58 (3.14%) CMDB
6 47 (2.55%) Public Cloud
7 45 (2.44%) Product Ownership
8 42 (2.28%) NHS
9 35 (1.90%) Onboarding
10 33 (1.79%) Housing Association
11 30 (1.63%) Reinsurance
12 28 (1.52%) Enterprise Software
13 27 (1.46%) Legacy Systems
14 25 (1.35%) Hybrid Cloud
15 19 (1.03%) Cloud Native
16 18 (0.98%) Replication
16 18 (0.98%) Smartphone
17 15 (0.81%) PKI
17 15 (0.81%) Private Cloud
18 13 (0.70%) Digital Signage
Operating Systems
1 463 (25.08%) Windows
2 153 (8.29%) Windows Server
3 141 (7.64%) Windows 10
4 94 (5.09%) Linux
5 58 (3.14%) Windows Server 2019
6 51 (2.76%) Windows Server 2016
7 45 (2.44%) Apple iOS
8 43 (2.33%) Mac OS
9 40 (2.17%) Android
10 36 (1.95%) Unix
11 34 (1.84%) Windows 7
12 26 (1.41%) Windows Server 2012
13 15 (0.81%) Windows NT
13 15 (0.81%) Windows Server 2008
14 10 (0.54%) CentOS
15 7 (0.38%) Mac OS X
16 6 (0.33%) Windows Server 2003
17 4 (0.22%) Red Hat Enterprise Linux
17 4 (0.22%) VMS
18 3 (0.16%) Amazon Linux
Processes & Methodologies
1 1,025 (55.53%) ITIL
2 795 (43.07%) ITSM
3 472 (25.57%) Problem-Solving
3 472 (25.57%) Service Delivery
4 384 (20.80%) Customer Service
5 279 (15.11%) Change Management
6 260 (14.08%) Problem Management
7 259 (14.03%) Incident Management
8 221 (11.97%) Coaching
9 210 (11.38%) Continuous Improvement
10 196 (10.62%) Project Management
11 193 (10.46%) Mentoring
12 186 (10.08%) Agile
13 176 (9.53%) Stakeholder Management
14 134 (7.26%) Infrastructure Engineering
15 131 (7.10%) Cybersecurity
16 128 (6.93%) DevOps
17 114 (6.18%) Performance Management
18 111 (6.01%) People Management
19 109 (5.90%) Roadmaps
Programming Languages
1 134 (7.26%) SQL
2 66 (3.58%) PowerShell
3 65 (3.52%) JavaScript
4 49 (2.65%) C#
5 46 (2.49%) Java
6 38 (2.06%) Python
7 22 (1.19%) Shell Script
8 18 (0.98%) VB
9 14 (0.76%) Bash
9 14 (0.76%) Bicep
9 14 (0.76%) VBScript
10 13 (0.70%) T-SQL
11 11 (0.60%) Groovy
12 10 (0.54%) Perl
12 10 (0.54%) RPG
12 10 (0.54%) Swift
13 4 (0.22%) PL/SQL
14 3 (0.16%) ABAP
14 3 (0.16%) C
15 2 (0.11%) R
Qualifications
1 307 (16.63%) Degree
2 279 (15.11%) Security Cleared
3 225 (12.19%) SC Cleared
4 93 (5.04%) ITIL Certification
5 90 (4.88%) DV Cleared
6 79 (4.28%) ACCA
7 62 (3.36%) Microsoft Certification
8 53 (2.87%) ITIL Foundation Certificate
9 35 (1.90%) A+ Certification
10 34 (1.84%) Computer Science Degree
11 29 (1.57%) DBS Check
12 28 (1.52%) Cisco Certification
13 27 (1.46%) PMI Certification
14 25 (1.35%) Master's Degree
15 22 (1.19%) AWS Certification
15 22 (1.19%) CCNA
16 19 (1.03%) Azure Certification
17 18 (0.98%) PMP
18 16 (0.87%) CCNP
18 16 (0.87%) MCP
Quality Assurance & Compliance
1 246 (13.33%) SLA
2 79 (4.28%) GAAP
3 78 (4.23%) IFRS
4 40 (2.17%) ISO/IEC 27001
5 39 (2.11%) GDPR
6 35 (1.90%) QA
7 30 (1.63%) Cyber Essentials
8 26 (1.41%) COBIT
9 22 (1.19%) Sarbanes-Oxley
10 21 (1.14%) Data Quality
11 20 (1.08%) ISO/IEC 20000
12 19 (1.03%) NIST
13 13 (0.70%) HIPAA
13 13 (0.70%) PCI DSS
14 12 (0.65%) Accessibility
15 8 (0.43%) PMO
16 5 (0.27%) ISO 9001
17 4 (0.22%) ISO 14001
17 4 (0.22%) ISO 22301
17 4 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 364 (19.72%) Active Directory
2 77 (4.17%) VMware Infrastructure
3 40 (2.17%) Hyper-V
4 33 (1.79%) Firmware
5 27 (1.46%) VMware ESXi
6 22 (1.19%) Virtual Desktop
7 15 (0.81%) Virtual Machines
8 14 (0.76%) Docker
9 10 (0.54%) vSphere
10 7 (0.38%) IAG
10 7 (0.38%) VMware Workstation
11 6 (0.33%) Microsoft App-V
11 6 (0.33%) Terminal Services
12 4 (0.22%) XenDesktop
13 2 (0.11%) Oracle RAC
13 2 (0.11%) XenApp
14 1 (0.054%) Virtual Servers
Systems Management
1 128 (6.93%) SCCM
2 120 (6.50%) Microsoft Intune
3 54 (2.93%) Terraform
4 51 (2.76%) SCOM
5 38 (2.06%) Ansible
6 37 (2.00%) WSUS
7 31 (1.68%) Single Sign-On
8 28 (1.52%) Kubernetes
9 22 (1.19%) Active Directory Federation Services
9 22 (1.19%) OpenSSO
10 21 (1.14%) OpenView
11 17 (0.92%) vCenter Server
12 14 (0.76%) Sysprep
13 12 (0.65%) EMC NetWorker
14 11 (0.60%) Progress Chef
15 10 (0.54%) NetBackup
16 9 (0.49%) HP UCMDB
16 9 (0.49%) Jamf Pro
16 9 (0.49%) Nagios
17 6 (0.33%) NetCrunch
Vendors
1 582 (31.53%) Microsoft
2 263 (14.25%) ServiceNow
3 121 (6.55%) VMware
4 87 (4.71%) Remedy
5 80 (4.33%) CA
6 72 (3.90%) Google
7 69 (3.74%) HP
8 58 (3.14%) Citrix
8 58 (3.14%) Oracle
9 56 (3.03%) Cisco
10 53 (2.87%) BMC
11 42 (2.28%) Apple
12 35 (1.90%) IBM
13 33 (1.79%) Dell
14 31 (1.68%) SAP
15 30 (1.63%) Veeam
16 26 (1.41%) Salesforce
17 23 (1.25%) SolarWinds
18 22 (1.19%) Meraki
19 20 (1.08%) Snow