Period
to 25 June 2019

The median annual salary for a Services Delivery Manager was £52,500 in advertised job vacancies in England during the 6 months to 25 June 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Delivery Manager
UK > England
6 months to
25 Jun 2019
Same period 2018 Same period 2017
Rank 591 730 686
Rank change year-on-year +139 -44 -36
Permanent jobs requiring a Services Delivery Manager 552 455 524
As % of all permanent IT jobs advertised in England 0.41% 0.28% 0.32%
As % of the Job Titles category 0.43% 0.29% 0.33%
Number of salaries quoted 391 363 436
England median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - -
10th Percentile £38,500 £36,750 £36,250
90th Percentile £75,000 £75,000 £75,000
UK median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 127,982 156,762 157,228
% of permanent IT jobs with a recognized job title 95.93% 96.34% 96.38%
Number of salaries quoted 102,767 128,154 130,389
England median annual salary £51,500 £50,000 £47,500
Median salary % change year-on-year +3.00% +5.26% -
10th Percentile £28,500 £27,500 £27,500
90th Percentile £85,000 £81,250 £77,500
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% -

Services Delivery Manager
Job Vacancy Trend in England

Job postings that featured Services Delivery Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Services Delivery Manager in England

Services Delivery Manager
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Services Delivery Manager in England.

Salary trend for Services Delivery Manager in England

Services Delivery Manager
Salary Histogram in England

The salary distribution of IT jobs citing Services Delivery Manager in England over the 6 months to 25 June 2019.

Salary histogram for Services Delivery Manager in England

Services Delivery Manager
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Services Delivery Manager within the England region over the 6 months to 25 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +83 159 £65,000 +13.04% 28
North of England +65 119 £47,500 -5.00% 14
South East +47 110 £52,500 +5.00% 17
Midlands +85 102 £50,000 +6.38% 8
Yorkshire +54 79 £47,500 -5.00% 3
West Midlands +53 51 £50,000 - 6
East Midlands +60 50 £50,000 +19.05% 2
North West +20 40 £47,500 -5.00% 11
South West -2 38 £52,500 -4.55% 11
East of England +93 27 £47,500 +13.10% 2
Services Delivery Manager
UK

Services Delivery Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 25 June 2019, Services Delivery Manager job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Services Delivery Manager in the job title.

1 550 (99.64%) Service Delivery
2 394 (71.38%) ITIL
3 271 (49.09%) Service Management
4 213 (38.59%) SLA
5 117 (21.20%) Continuous Improvement
6 109 (19.75%) Finance
7 104 (18.84%) ITSM
8 87 (15.76%) PRINCE2
9 78 (14.13%) Project Management
10 74 (13.41%) ITIL Certification
11 72 (13.04%) Stakeholder Management
12 69 (12.50%) Change Management
13 67 (12.14%) Incident Management
13 67 (12.14%) Problem Management
13 67 (12.14%) Continuous Improvement Process
14 60 (10.87%) Service Delivery Management
15 58 (10.51%) ITIL Foundation Certificate
16 55 (9.96%) Analytical Skills
16 55 (9.96%) Proactive Monitoring
16 55 (9.96%) ISO 9001
17 54 (9.78%) ISO/IEC 27001
18 53 (9.60%) Supplier Management
19 51 (9.24%) Microsoft
20 50 (9.06%) Agile Software Development
21 48 (8.70%) Windows
22 47 (8.51%) ITIL V3
23 45 (8.15%) Problem-Solving
24 37 (6.70%) Service Design
25 34 (6.16%) Office 365
26 33 (5.98%) Release Management

Services Delivery Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (1.09%) SharePoint
2 4 (0.72%) MS Exchange
3 3 (0.54%) Apache
3 3 (0.54%) Skype for Business
4 2 (0.36%) Confluence
5 1 (0.18%) Adobe Experience Manager
5 1 (0.18%) Exchange Server 2010
Applications
1 24 (4.35%) Microsoft Excel
2 23 (4.17%) Microsoft Office
3 19 (3.44%) Microsoft PowerPoint
4 3 (0.54%) Microsoft Project
5 1 (0.18%) MS Visio
Business Applications
1 17 (3.08%) Oracle Applications
2 4 (0.72%) Oracle EBS
2 4 (0.72%) SystmOne
3 3 (0.54%) Summit
4 2 (0.36%) Remedy ITSM
4 2 (0.36%) SAP S/4HANA
5 1 (0.18%) Oracle ERP
Cloud Services
1 34 (6.16%) Office 365
2 25 (4.53%) Microsoft Azure
3 12 (2.17%) Amazon AWS
4 8 (1.45%) SaaS
5 3 (0.54%) Dynamics 365
5 3 (0.54%) PaaS
6 2 (0.36%) AdWords
6 2 (0.36%) GitHub
6 2 (0.36%) Google Analytics
6 2 (0.36%) IaaS
6 2 (0.36%) Slack
7 1 (0.18%) Azure Active Directory
7 1 (0.18%) Cloud Computing
7 1 (0.18%) Google Cloud Platform
7 1 (0.18%) OneDrive
7 1 (0.18%) Power Platform
7 1 (0.18%) Yammer
Communications & Networking
1 11 (1.99%) Unified Communications
2 10 (1.81%) LAN
3 8 (1.45%) Firewall
3 8 (1.45%) VPN
4 7 (1.27%) Network Security
4 7 (1.27%) WAN
4 7 (1.27%) Wi-Fi
5 4 (0.72%) Internet
5 4 (0.72%) Remote Desktop
5 4 (0.72%) Skype
5 4 (0.72%) VoIP
6 3 (0.54%) Broadband
6 3 (0.54%) Wireless
7 2 (0.36%) IP Telephony
7 2 (0.36%) MPLS
7 2 (0.36%) TCP/IP
7 2 (0.36%) WLAN
8 1 (0.18%) SAN
8 1 (0.18%) Softphone
Database & Business Intelligence
1 7 (1.27%) SQL Server
2 4 (0.72%) Data Warehouse
2 4 (0.72%) Electronic Patient Records
3 1 (0.18%) MySQL
3 1 (0.18%) Power BI
3 1 (0.18%) QlikView
3 1 (0.18%) SAP BW
Development Applications
1 4 (0.72%) JIRA
2 1 (0.18%) Maven
General
1 109 (19.75%) Finance
2 28 (5.07%) Telecoms
3 23 (4.17%) Retail
4 13 (2.36%) Hindi Language
5 12 (2.17%) Manufacturing
6 10 (1.81%) Marketing
7 8 (1.45%) Billing
8 7 (1.27%) Banking
8 7 (1.27%) Legal
9 6 (1.09%) German Language
10 5 (0.91%) Electronics
10 5 (0.91%) Law
11 3 (0.54%) Italian Language
12 2 (0.36%) Advertising
12 2 (0.36%) Automotive
12 2 (0.36%) Pharmaceutical
13 1 (0.18%) Aerospace
13 1 (0.18%) Financial Institution
13 1 (0.18%) Games
13 1 (0.18%) Publishing
Libraries, Frameworks & Software Standards
1 3 (0.54%) .NET
2 2 (0.36%) EDI
3 1 (0.18%) AngularJS
3 1 (0.18%) CSS
3 1 (0.18%) J2EE
3 1 (0.18%) jQuery
3 1 (0.18%) Oracle Fusion
3 1 (0.18%) REST
3 1 (0.18%) Sass
3 1 (0.18%) Software Packaging
3 1 (0.18%) Spring
3 1 (0.18%) Spring MVC
3 1 (0.18%) Twitter Bootstrap
3 1 (0.18%) Web Services
Miscellaneous
1 55 (9.96%) Analytical Skills
2 24 (4.35%) Data Centre
3 19 (3.44%) Management Information System
3 19 (3.44%) Self-Motivation
3 19 (3.44%) User Experience
4 14 (2.54%) Virtual Team
5 5 (0.91%) CMDB
5 5 (0.91%) EPoS
6 4 (0.72%) iPad
7 3 (0.54%) Blackberry
7 3 (0.54%) BYOD
7 3 (0.54%) Digital Media
7 3 (0.54%) Fat Client
7 3 (0.54%) FMCG
7 3 (0.54%) Life Science
7 3 (0.54%) NHS
7 3 (0.54%) PMI
7 3 (0.54%) Public Cloud
7 3 (0.54%) Social Media
7 3 (0.54%) Thin Client
Operating Systems
1 48 (8.70%) Windows
2 16 (2.90%) Windows 10
3 9 (1.63%) Linux
3 9 (1.63%) Windows Server
4 6 (1.09%) Windows 7
5 4 (0.72%) Unix
6 2 (0.36%) Windows XP
7 1 (0.18%) Android
7 1 (0.18%) Apple iOS
7 1 (0.18%) Windows Server 2008
7 1 (0.18%) Windows Server 2012
Processes & Methodologies
1 550 (99.64%) Service Delivery
2 394 (71.38%) ITIL
3 271 (49.09%) Service Management
4 117 (21.20%) Continuous Improvement
5 104 (18.84%) ITSM
6 87 (15.76%) PRINCE2
7 78 (14.13%) Project Management
8 72 (13.04%) Stakeholder Management
9 69 (12.50%) Change Management
10 67 (12.14%) Continuous Improvement Process
10 67 (12.14%) Incident Management
10 67 (12.14%) Problem Management
11 60 (10.87%) Service Delivery Management
12 55 (9.96%) Proactive Monitoring
13 53 (9.60%) Supplier Management
14 50 (9.06%) Agile Software Development
15 47 (8.51%) ITIL V3
16 45 (8.15%) Problem-Solving
17 37 (6.70%) Service Design
18 33 (5.98%) Release Management
Programming Languages
1 10 (1.81%) SQL
2 4 (0.72%) C
2 4 (0.72%) Java
3 1 (0.18%) JavaScript
Qualifications
1 74 (13.41%) ITIL Certification
2 58 (10.51%) ITIL Foundation Certificate
3 30 (5.43%) Degree
4 13 (2.36%) ISEB
5 12 (2.17%) SC Cleared
5 12 (2.17%) Security Cleared
6 10 (1.81%) HND
7 9 (1.63%) PMI Certification
8 7 (1.27%) PMP
9 6 (1.09%) CCNA
9 6 (1.09%) Cisco Certification
9 6 (1.09%) HNC
10 4 (0.72%) Microsoft Certification
11 3 (0.54%) Master's Degree
11 3 (0.54%) MCP
12 2 (0.36%) A+ Certification
12 2 (0.36%) CITP
12 2 (0.36%) DBS Check
12 2 (0.36%) MCSA
13 1 (0.18%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 213 (38.59%) SLA
2 55 (9.96%) ISO 9001
3 54 (9.78%) ISO/IEC 27001
4 22 (3.99%) GDPR
5 10 (1.81%) ISO/IEC 20000
6 9 (1.63%) QA
7 3 (0.54%) Sarbanes-Oxley
8 2 (0.36%) PCI DSS
8 2 (0.36%) PMO
System Software
1 25 (4.53%) Active Directory
2 3 (0.54%) VMware Infrastructure
3 1 (0.18%) GPFS
3 1 (0.18%) VMware ESXi
3 1 (0.18%) vSphere
Systems Management
1 4 (0.72%) Netcool
2 1 (0.18%) AirWatch
2 1 (0.18%) Jamf Pro
2 1 (0.18%) Microsoft Intune
2 1 (0.18%) Puppet
2 1 (0.18%) SCCM
2 1 (0.18%) WSUS
Vendors
1 51 (9.24%) Microsoft
2 25 (4.53%) Oracle
3 17 (3.08%) Cisco
4 15 (2.72%) SAP
5 10 (1.81%) ServiceNow
6 8 (1.45%) Citrix
6 8 (1.45%) VMware
7 6 (1.09%) Cadence
7 6 (1.09%) IBM
7 6 (1.09%) Remedy
8 5 (0.91%) Google
9 4 (0.72%) Cerner
9 4 (0.72%) Cognizant
9 4 (0.72%) Motorola
9 4 (0.72%) Sage
9 4 (0.72%) Salesforce.com
10 3 (0.54%) ATG
10 3 (0.54%) Sun
10 3 (0.54%) Xerox
11 2 (0.36%) Snow