Service Desk Analyst Jobs in Glasgow

Service Desk Analyst
Scotland > Glasgow

The median Service Desk Analyst salary in Glasgow is £27,500 per year according to job vacancies posted during the 6 months to 19 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 224 121 90
Rank change year-on-year -103 -31 -
Permanent jobs requiring a Service Desk Analyst 7 7 33
As % of all permanent jobs advertised in Glasgow 0.18% 0.45% 2.07%
As % of the Job Titles category 0.18% 0.53% 2.11%
Number of salaries quoted 5 4 20
10th Percentile £26,100 £22,975 -
25th Percentile £26,250 £23,313 £21,250
Median annual salary (50th Percentile) £27,500 £25,500 £22,500
Median % change year-on-year +7.84% +13.33% -
75th Percentile £32,250 £28,000 £24,313
90th Percentile - - £25,175
Scotland median annual salary £28,000 £25,000 £22,500
% change year-on-year +12.00% +11.11% +12.50%

All Permanent IT Job Vacancies
Glasgow

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Glasgow. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Glasgow with a recognized job title 3,797 1,331 1,565
% of permanent jobs with a recognized job title 97.99% 86.04% 98.06%
Number of salaries quoted 835 683 903
10th Percentile £31,250 £30,550 £27,800
25th Percentile £41,250 £40,000 £36,250
Median annual salary (50th Percentile) £52,500 £52,500 £48,000
Median % change year-on-year - +9.38% +2.13%
75th Percentile £65,000 £67,500 £62,500
90th Percentile £78,000 £77,500 £72,750
Scotland median annual salary £52,500 £57,500 £52,500
% change year-on-year -8.70% +9.52% +10.53%

Service Desk Analyst
Job Vacancy Trend in Glasgow

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Glasgow.

Job vacancy trend for Service Desk Analyst in Glasgow

Service Desk Analyst
Salary Trend in Glasgow

3-month moving average salary quoted in jobs citing Service Desk Analyst in Glasgow.

Salary trend for Service Desk Analyst in Glasgow

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Glasgow

For the 6 months to 19 April 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region featuring Service Desk Analyst in the job title.

1 5 (71.43%) ITIL
2 4 (57.14%) Microsoft 365
3 3 (42.86%) Windows
3 3 (42.86%) Microsoft
3 3 (42.86%) Customer Service
4 2 (28.57%) Dell
4 2 (28.57%) iManage
4 2 (28.57%) Two-Factor Authentication
4 2 (28.57%) Multi-Factor Authentication
4 2 (28.57%) Problem-Solving
4 2 (28.57%) Social Skills
4 2 (28.57%) SIAM
4 2 (28.57%) Microsoft Office
4 2 (28.57%) SLA
4 2 (28.57%) HND
4 2 (28.57%) Law
4 2 (28.57%) Management Information System
4 2 (28.57%) Performance Metrics
4 2 (28.57%) Document Management
5 1 (14.29%) VLAN
5 1 (14.29%) JIRA
5 1 (14.29%) Polycom
5 1 (14.29%) Video Conferencing
5 1 (14.29%) Android
5 1 (14.29%) iPhone
5 1 (14.29%) Azure
5 1 (14.29%) Windows 10
5 1 (14.29%) Finance
5 1 (14.29%) ServiceNow
5 1 (14.29%) Structured Cabling

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (28.57%) Microsoft Office
Cloud Services
1 4 (57.14%) Microsoft 365
2 1 (14.29%) Azure
Communications & Networking
1 1 (14.29%) Structured Cabling
1 1 (14.29%) TCP/IP
1 1 (14.29%) VLAN
1 1 (14.29%) WAN
Development Applications
1 1 (14.29%) JIRA
General
1 2 (28.57%) Law
1 2 (28.57%) Social Skills
2 1 (14.29%) Analytical Skills
2 1 (14.29%) Banking
2 1 (14.29%) Finance
Miscellaneous
1 2 (28.57%) Management Information System
2 1 (14.29%) iPhone
2 1 (14.29%) Video Conferencing
Operating Systems
1 3 (42.86%) Windows
2 1 (14.29%) Android
2 1 (14.29%) Windows 10
Processes & Methodologies
1 5 (71.43%) ITIL
2 3 (42.86%) Customer Service
3 2 (28.57%) Document Management
3 2 (28.57%) Multi-Factor Authentication
3 2 (28.57%) Performance Metrics
3 2 (28.57%) Problem-Solving
3 2 (28.57%) SIAM
3 2 (28.57%) Two-Factor Authentication
4 1 (14.29%) Analytical Thinking
4 1 (14.29%) ITSM
4 1 (14.29%) User Experience
Qualifications
1 2 (28.57%) HND
2 1 (14.29%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (28.57%) SLA
System Software
1 1 (14.29%) Active Directory
Vendors
1 3 (42.86%) Microsoft
2 2 (28.57%) Dell
2 2 (28.57%) iManage
3 1 (14.29%) Polycom
3 1 (14.29%) ServiceNow