Period
to 16 December 2018

The median annual salary for a 1st/2nd Line Support was £26,500 in advertised job vacancies in Guildford during the 6 months to 16 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support
Surrey > Guildford
6 months to
16 Dec 2018
Same period 2017 Same period 2016
Rank 78 94 76
Rank change year-on-year +16 -18 +37
Permanent jobs requiring a 1st/2nd Line Support 15 2 8
As % of all permanent IT jobs advertised in Guildford 1.83% 0.23% 1.07%
As % of the Job Titles category 1.86% 0.23% 1.08%
Number of salaries quoted 17 2 8
Guildford median annual salary £26,500 £24,500 £27,500
Median salary % change year-on-year +8.16% -10.91% +18.28%
10th Percentile £23,000 £23,750 £22,700
90th Percentile £27,250 £25,250 £38,750
Surrey median annual salary £26,500 £24,500 £23,750
% change year-on-year +8.16% +3.16% -5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Guildford. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Guildford
Permanent vacancies in Guildford with a recognized job title 805 876 743
% of permanent IT jobs with a recognized job title 98.05% 98.87% 99.60%
Number of salaries quoted 673 780 699
Guildford median annual salary £40,000 £42,500 £45,000
Median salary % change year-on-year -5.88% -5.56% +5.88%
10th Percentile £24,500 £24,725 £24,000
90th Percentile £70,000 £67,500 £68,750
Surrey median annual salary £47,500 £47,500 £47,500

1st/2nd Line Support
Job Vacancy Trend in Guildford

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised in Guildford.

Job vacancy trend for 1st/2nd Line Support in Guildford

1st/2nd Line Support
Salary Trend in Guildford

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support in Guildford.

Salary trend for 1st/2nd Line Support in Guildford

1st/2nd Line Support Skill Set
Top 29 Co-occurring IT Skills in Guildford

For the 6 months to 16 December 2018, 1st/2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Guildford region featuring 1st/2nd Line Support in the job title.

1 8 (53.33%) SQL
1 8 (53.33%) SaaS
2 7 (46.67%) Microsoft
3 6 (40.00%) Active Directory
4 5 (33.33%) Windows
5 3 (20.00%) Self-Motivation
5 3 (20.00%) Windows 7
5 3 (20.00%) Microsoft Azure
5 3 (20.00%) Office 365
6 2 (13.33%) Microsoft Office
6 2 (13.33%) ITIL
6 2 (13.33%) CRM
6 2 (13.33%) Azure Active Directory
6 2 (13.33%) Test Automation
6 2 (13.33%) Dynamics CRM
6 2 (13.33%) Manual Testing
7 1 (6.67%) VMware Infrastructure
7 1 (6.67%) SCCM
7 1 (6.67%) Amazon AWS
7 1 (6.67%) Hyper-V
7 1 (6.67%) Exchange Server 2010
7 1 (6.67%) Exchange Server 2013
7 1 (6.67%) WebEx
7 1 (6.67%) MS Exchange
7 1 (6.67%) LAN
7 1 (6.67%) WAN
7 1 (6.67%) Linux
7 1 (6.67%) VMware
7 1 (6.67%) Windows Server

1st/2nd Line Support Skill Set
Co-occurring IT Skills in Guildford by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (6.67%) Exchange Server 2010
1 1 (6.67%) Exchange Server 2013
1 1 (6.67%) MS Exchange
Applications
1 2 (13.33%) Microsoft Office
Business Applications
1 2 (13.33%) Dynamics CRM
Cloud Services
1 8 (53.33%) SaaS
2 3 (20.00%) Microsoft Azure
2 3 (20.00%) Office 365
3 2 (13.33%) Azure Active Directory
4 1 (6.67%) Amazon AWS
Communications & Networking
1 1 (6.67%) LAN
1 1 (6.67%) WAN
1 1 (6.67%) WebEx
Miscellaneous
1 3 (20.00%) Self-Motivation
Operating Systems
1 5 (33.33%) Windows
2 3 (20.00%) Windows 7
3 1 (6.67%) Linux
3 1 (6.67%) Windows Server
Processes & Methodologies
1 2 (13.33%) CRM
1 2 (13.33%) ITIL
1 2 (13.33%) Manual Testing
1 2 (13.33%) Test Automation
Programming Languages
1 8 (53.33%) SQL
System Software
1 6 (40.00%) Active Directory
2 1 (6.67%) Hyper-V
2 1 (6.67%) VMware Infrastructure
Systems Management
1 1 (6.67%) SCCM
Vendors
1 7 (46.67%) Microsoft
2 1 (6.67%) VMware