Period
to 13 December 2019

The median annual salary for a Service Desk Agent was £19,500 in advertised job vacancies in Hampshire during the 6 months to 13 December 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Agent
South East > Hampshire
6 months to
13 Dec 2019
Same period 2018 Same period 2017
Rank 241 259 -
Rank change year-on-year +18 - +259
Permanent jobs requiring a Service Desk Agent 4 5 0
As % of all permanent IT jobs advertised in Hampshire 0.067% 0.077% -
As % of the Job Titles category 0.069% 0.079% -
Number of salaries quoted 1 2 0
Hampshire median annual salary £19,500 £25,750 -
Median salary % change year-on-year -24.27% - -
South East median annual salary £20,348 £24,500 -
% change year-on-year -16.95% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hampshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hampshire
Permanent vacancies in Hampshire with a recognized job title 5,758 6,310 6,601
% of permanent IT jobs with a recognized job title 96.81% 97.38% 96.62%
Number of salaries quoted 4,570 5,115 5,669
Hampshire median annual salary £45,000 £45,000 £41,000
Median salary % change year-on-year - +9.76% +2.50%
10th Percentile £26,250 £25,600 £25,000
90th Percentile £67,500 £67,500 £65,000
South East median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Service Desk Agent
Job Vacancy Trend in Hampshire

Job postings that featured Service Desk Agent in the job title as a percentage of all IT jobs advertised in Hampshire.

Job vacancy trend for Service Desk Agent in Hampshire

Service Desk Agent
Salary Trend in Hampshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Agent in Hampshire.

Salary trend for Service Desk Agent in Hampshire

Service Desk Agent
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Agent within the Hampshire region over the 6 months to 13 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Farnborough 0 3 £19,500 -24.27% 1
Fareham - 1 - -
Service Desk Agent
South East

Service Desk Agent Skill Set
Top 19 Co-occurring IT Skills in Hampshire

For the 6 months to 13 December 2019, Service Desk Agent job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hampshire region featuring Service Desk Agent in the job title.

1 3 (75.00%) SC Cleared
1 3 (75.00%) Security Cleared
2 2 (50.00%) Office 365
2 2 (50.00%) Windows 10
2 2 (50.00%) A+ Certification
2 2 (50.00%) ITIL Certification
2 2 (50.00%) ITIL
2 2 (50.00%) Windows
2 2 (50.00%) SLA
2 2 (50.00%) Microsoft
2 2 (50.00%) Active Directory
2 2 (50.00%) Degree
3 1 (25.00%) Citrix
3 1 (25.00%) Microsoft Excel
3 1 (25.00%) SQL
3 1 (25.00%) SQL Server
3 1 (25.00%) Microsoft Office
3 1 (25.00%) Terminal Services
3 1 (25.00%) Problem-Solving

Service Desk Agent Skill Set
Co-occurring IT Skills in Hampshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (25.00%) Microsoft Excel
1 1 (25.00%) Microsoft Office
Cloud Services
1 2 (50.00%) Office 365
Database & Business Intelligence
1 1 (25.00%) SQL Server
Operating Systems
1 2 (50.00%) Windows
1 2 (50.00%) Windows 10
Processes & Methodologies
1 2 (50.00%) ITIL
2 1 (25.00%) Problem-Solving
Programming Languages
1 1 (25.00%) SQL
Qualifications
1 3 (75.00%) SC Cleared
1 3 (75.00%) Security Cleared
2 2 (50.00%) A+ Certification
2 2 (50.00%) Degree
2 2 (50.00%) ITIL Certification
Quality Assurance & Compliance
1 2 (50.00%) SLA
System Software
1 2 (50.00%) Active Directory
2 1 (25.00%) Terminal Services
Vendors
1 2 (50.00%) Microsoft
2 1 (25.00%) Citrix