2nd Line Support Jobs in Hertfordshire

Second Line Support
East of England > Hertfordshire

The median Second Line Support salary in Hertfordshire is £32,500 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 84 118 112
Rank change year-on-year +34 -6 -25
Permanent jobs requiring a 2nd Line Support 34 19 44
As % of all permanent jobs advertised in Hertfordshire 1.75% 0.97% 2.15%
As % of the Job Titles category 1.89% 1.13% 2.22%
Number of salaries quoted 31 19 39
10th Percentile £26,000 £25,000 £28,500
25th Percentile £29,250 £28,500 £30,625
Median annual salary (50th Percentile) £32,500 £32,500 £32,500
Median % change year-on-year - - +22.64%
75th Percentile £38,750 £34,125 £33,750
90th Percentile £40,000 £36,500 -
East of England median annual salary £31,000 £32,500 £32,500
% change year-on-year -4.62% - +22.64%

All Permanent IT Job Vacancies
Hertfordshire

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Hertfordshire with a recognized job title 1,802 1,687 1,981
% of permanent jobs with a recognized job title 92.89% 86.51% 96.92%
Number of salaries quoted 1,423 828 979
10th Percentile £25,809 £30,669 £26,700
25th Percentile £32,500 £40,000 £35,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +5.00%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £75,000 £82,500 £75,000
East of England median annual salary £47,500 £55,000 £50,000
% change year-on-year -13.64% +10.00% -

2nd Line Support
Job Vacancy Trend in Hertfordshire

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Hertfordshire.

Job vacancy trend for 2nd Line Support in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

3-month moving average salary quoted in jobs citing 2nd Line Support in Hertfordshire.

Salary trend for 2nd Line Support in Hertfordshire

2nd Line Support
Salary Histogram in Hertfordshire

Salary distribution for jobs citing 2nd Line Support in Hertfordshire over the 6 months to 24 April 2024.

Salary histogram for 2nd Line Support in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Watford +21 9 £37,500 +15.38% 2
St Albans - 7 £32,500 -
Borehamwood +1 6 £40,000 +29.03%
Hatfield +17 4 £32,500 -7.14%
Hertford - 4 £27,000 -
Stevenage - 2 £24,000 - 2
Welwyn Garden City - 2 £37,000 - 2
2nd Line Support
East of England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Hertfordshire

For the 6 months to 24 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region featuring 2nd Line Support in the job title.

1 31 (91.18%) Windows
1 31 (91.18%) Microsoft 365
2 28 (82.35%) Azure
3 22 (64.71%) Microsoft
3 22 (64.71%) Active Directory
4 21 (61.76%) Windows Server
4 21 (61.76%) SharePoint
5 16 (47.06%) Microsoft Intune
5 16 (47.06%) ITIL
5 16 (47.06%) Social Skills
6 15 (44.12%) Virtual Desktop
7 14 (41.18%) Windows 10
7 14 (41.18%) Microsoft Exchange
8 12 (35.29%) VMware
8 12 (35.29%) VMware Infrastructure
9 11 (32.35%) Microsoft Certification
10 9 (26.47%) Firewall
10 9 (26.47%) Wi-Fi
10 9 (26.47%) Entra ID
11 8 (23.53%) PowerShell
11 8 (23.53%) Internet
11 8 (23.53%) Apple
11 8 (23.53%) Server Management
12 7 (20.59%) Customer Service
12 7 (20.59%) HP
12 7 (20.59%) LAN
12 7 (20.59%) WAN
12 7 (20.59%) Software Testing
12 7 (20.59%) Apple iOS
12 7 (20.59%) Software Deployment

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (61.76%) SharePoint
2 14 (41.18%) Microsoft Exchange
Applications
1 1 (2.94%) Microsoft Office
Cloud Services
1 31 (91.18%) Microsoft 365
2 28 (82.35%) Azure
3 9 (26.47%) Entra ID
4 7 (20.59%) OneDrive
Communications & Networking
1 9 (26.47%) Firewall
1 9 (26.47%) Wi-Fi
2 8 (23.53%) Internet
3 7 (20.59%) LAN
3 7 (20.59%) WAN
4 6 (17.65%) Intranet
5 4 (11.76%) Remote Desktop
5 4 (11.76%) VPN
6 1 (2.94%) Wireless
Database & Business Intelligence
1 4 (11.76%) Amazon RDS
Development Applications
1 4 (11.76%) JIRA
General
1 16 (47.06%) Social Skills
2 1 (2.94%) Finance
2 1 (2.94%) Manufacturing
2 1 (2.94%) Telecoms
Miscellaneous
1 5 (14.71%) iPad
Operating Systems
1 31 (91.18%) Windows
2 21 (61.76%) Windows Server
3 14 (41.18%) Windows 10
4 7 (20.59%) Apple iOS
5 4 (11.76%) Linux
5 4 (11.76%) VMS
6 2 (5.88%) Android
7 1 (2.94%) Windows Server 2012
7 1 (2.94%) Windows Server 2019
Processes & Methodologies
1 16 (47.06%) ITIL
2 8 (23.53%) Server Management
3 7 (20.59%) Customer Service
3 7 (20.59%) Software Deployment
3 7 (20.59%) Software Testing
4 6 (17.65%) Kalman Filter
4 6 (17.65%) Problem-Solving
5 4 (11.76%) Line Management
5 4 (11.76%) PRINCE2
6 2 (5.88%) Collaborative Working
7 1 (2.94%) Computer Science
7 1 (2.94%) ITSM
7 1 (2.94%) Office Automation
Programming Languages
1 8 (23.53%) PowerShell
Qualifications
1 11 (32.35%) Microsoft Certification
2 6 (17.65%) Degree
2 6 (17.65%) HND
3 4 (11.76%) Azure Certification
4 1 (2.94%) A+ Certification
4 1 (2.94%) Computer Science Degree
System Software
1 22 (64.71%) Active Directory
2 15 (44.12%) Virtual Desktop
3 12 (35.29%) VMware Infrastructure
4 6 (17.65%) Hyper-V
4 6 (17.65%) vSphere
Systems Management
1 16 (47.06%) Microsoft Intune
2 6 (17.65%) SmoothWall
Vendors
1 22 (64.71%) Microsoft
2 12 (35.29%) VMware
3 8 (23.53%) Apple
4 7 (20.59%) HP
5 4 (11.76%) Citrix
5 4 (11.76%) Veeam