The median annual salary for a Help Desk Support was £23,750 in advertised job vacancies in Hertfordshire during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
East of England / Hertfordshire
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 121 133 160
Rank change year-on-year +12 +27  
Permanent jobs requiring a Help Desk Support 27 10 14
As % of all permanent IT jobs advertised in Hertfordshire 1.30% 0.43% 0.50%
As % of the Job Titles category 1.33% 0.45% 0.51%
Number of salaries quoted 26 9 14
Median salary £23,750 £23,000 £22,500
Median salary % change year-on-year +3.26% +2.22%  
90% offered a salary of more than £21,750 £17,000 £20,250
10% offered a salary of more than £25,500 £23,000 £26,900
UK excluding London median salary £22,250 £22,000 £22,500
% change year-on-year +1.13% -2.22%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Hertfordshire
Permanent job vacancies with a job title containing a recognized job role 2026 2214 2756
As % of all permanent IT job vacancies advertised in Hertfordshire 97.45% 96.18% 97.52%
Number of salaries quoted 1748 1849 2199
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £25,000 £25,000 £26,000
10% offered a salary of more than £67,500 £62,500 £65,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Help Desk Support
Job Vacancy Trend in Hertfordshire

The job posting trend of jobs advertised in Hertfordshire that featured Help Desk Support in the job title.

Job vacancy trend for Help Desk Support in Hertfordshire

Help Desk Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in Hertfordshire.

Salary trend for Help Desk Support in Hertfordshire

Help Desk Support
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Help Desk Support in Hertfordshire over the 3 months to 27 June 2017.

Salary histogram for Help Desk Support in Hertfordshire

Help Desk Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the Hertfordshire region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +1 11 £25,000 - 1
Stevenage +18 4 £22,500 +32.35%
Borehamwood - 3 £25,000 -
St Albans - 2 £23,500 -
Letchworth -7 1 - -
Cheshunt - 1 £20,000 -
Help Desk Support
East of England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 27 June 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring Help Desk Support in the job title.

1 50 (89.29%) Windows
2 37 (66.07%) Microsoft Office
2 37 (66.07%) Active Directory
3 29 (51.79%) Windows 7
4 25 (44.64%) Microsoft
5 20 (35.71%) Office 365
6 19 (33.93%) Firewall
7 17 (30.36%) Windows Server
8 14 (25.00%) ITIL
9 13 (23.21%) TCP/IP
10 12 (21.43%) Citrix
10 12 (21.43%) Wireless
10 12 (21.43%) Windows 10
11 10 (17.86%) MS Exchange
11 10 (17.86%) WAN
12 8 (14.29%) DHCP
12 8 (14.29%) SharePoint
12 8 (14.29%) MCP
12 8 (14.29%) DNS
13 7 (12.50%) Microsoft Certification
13 7 (12.50%) MCSE
13 7 (12.50%) MCSA
13 7 (12.50%) SC Cleared
13 7 (12.50%) Security Cleared
14 6 (10.71%) Cloud Computing
14 6 (10.71%) Driving Licence
15 5 (8.93%) CRM
16 4 (7.14%) SQL
16 4 (7.14%) SQL Server
16 4 (7.14%) LAN

Help Desk Support Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (17.86%) MS Exchange
2 8 (14.29%) SharePoint
Applications
1 37 (66.07%) Microsoft Office
Business Applications
1 2 (3.57%) Dynamics AX
2 1 (1.79%) Dynamics CRM
2 1 (1.79%) Dynamics NAV
Cloud Services
1 20 (35.71%) Office 365
2 6 (10.71%) Cloud Computing
Communications & Networking
1 19 (33.93%) Firewall
2 13 (23.21%) TCP/IP
3 12 (21.43%) Wireless
4 10 (17.86%) WAN
5 8 (14.29%) DHCP
5 8 (14.29%) DNS
6 4 (7.14%) LAN
6 4 (7.14%) Remote Desktop
7 2 (3.57%) PBX
7 2 (3.57%) VoIP
8 1 (1.79%) Internet
8 1 (1.79%) Unified Communications
Database & Business Intelligence
1 4 (7.14%) SQL Server
2 2 (3.57%) SQL Server 2005
2 2 (3.57%) SQL Server 2008
General
1 4 (7.14%) Electronics
1 4 (7.14%) Manufacturing
2 2 (3.57%) Spanish Language
2 2 (3.57%) Telecoms
3 1 (1.79%) Back Office
3 1 (1.79%) French Language
3 1 (1.79%) Games
3 1 (1.79%) Legal
3 1 (1.79%) Turkish Language
Miscellaneous
1 6 (10.71%) Driving Licence
2 2 (3.57%) iPhone
3 1 (1.79%) iPad
3 1 (1.79%) Management Information System
3 1 (1.79%) PDA
3 1 (1.79%) Smartphone
Operating Systems
1 50 (89.29%) Windows
2 29 (51.79%) Windows 7
3 17 (30.36%) Windows Server
4 12 (21.43%) Windows 10
5 4 (7.14%) Windows 8
5 4 (7.14%) Windows Server 2008
6 3 (5.36%) Windows Server 2012
6 3 (5.36%) Windows XP
7 2 (3.57%) Android
7 2 (3.57%) Windows Server 2003
7 2 (3.57%) Windows Vista
Processes & Methodologies
1 14 (25.00%) ITIL
2 5 (8.93%) CRM
3 3 (5.36%) Problem Management
4 2 (3.57%) Asset Management
4 2 (3.57%) ERP
4 2 (3.57%) IT Asset Management
4 2 (3.57%) ITSM
4 2 (3.57%) Line Management
4 2 (3.57%) Process Improvement
4 2 (3.57%) Service Management
5 1 (1.79%) Change Management
5 1 (1.79%) IT Strategy
5 1 (1.79%) Kalman Filter
Programming Languages
1 4 (7.14%) SQL
Qualifications
1 8 (14.29%) MCP
2 7 (12.50%) MCSA
2 7 (12.50%) MCSE
2 7 (12.50%) Microsoft Certification
2 7 (12.50%) SC Cleared
2 7 (12.50%) Security Cleared
3 3 (5.36%) Degree
4 1 (1.79%) CCNA
4 1 (1.79%) Cisco Certification
System Software
1 37 (66.07%) Active Directory
2 2 (3.57%) Hyper-V
2 2 (3.57%) XenApp
Systems Management
1 2 (3.57%) Backup Exec
2 1 (1.79%) Norton AntiVirus
Vendors
1 25 (44.64%) Microsoft
2 12 (21.43%) Citrix
3 2 (3.57%) Symantec
4 1 (1.79%) Cisco
4 1 (1.79%) Juniper
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