The median annual salary for a Help Desk Support was £23,250 in advertised job vacancies in Hertfordshire during the 3 months to 30 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
East of England / Hertfordshire
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 113 147 152
Rank change year-on-year +34 +5  
Permanent jobs requiring a Help Desk Support 31 14 11
As % of all permanent IT jobs advertised in Hertfordshire 1.39% 0.53% 0.45%
As % of the Job Titles category 1.45% 0.56% 0.47%
Number of salaries quoted 28 14 11
Median salary £23,250 £20,000 £18,750
Median salary % change year-on-year +16.25% +6.66%  
90% offered a salary of more than £18,000 £20,000 £17,000
10% offered a salary of more than £26,000 £27,500 £23,000
UK excluding London median salary £22,000 £22,000 £22,250
% change year-on-year - -1.12%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Hertfordshire
Permanent job vacancies with a job title containing a recognized job role 2145 2511 2342
As % of all permanent IT job vacancies advertised in Hertfordshire 96.36% 95.84% 96.70%
Number of salaries quoted 1815 2077 1888
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £25,000 £26,500 £26,000
10% offered a salary of more than £65,000 £65,000 £65,000
UK excluding London median salary £41,995 £41,500 £40,000
% change year-on-year +1.19% +3.75%  

Help Desk Support
Job Vacancy Trend in Hertfordshire

The job posting trend of jobs advertised in Hertfordshire that featured Help Desk Support in the job title.

Job vacancy trend for Help Desk Support in Hertfordshire

Help Desk Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in Hertfordshire.

Salary trend for Help Desk Support in Hertfordshire

Help Desk Support
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Help Desk Support in Hertfordshire over the 3 months to 30 March 2017.

Salary histogram for Help Desk Support in Hertfordshire

Help Desk Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the Hertfordshire region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford 0 9 £25,000 -9.09%
Cheshunt - 7 £20,000 -
Stevenage +5 3 £19,000 +11.76%
Hemel Hempstead -1 3 £18,000 -10.00%
Letchworth - 3 - -
Borehamwood - 1 £25,000 - 1
Help Desk Support
East of England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 30 March 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring Help Desk Support in the job title.

1 41 (75.93%) Windows
2 35 (64.81%) Active Directory
3 31 (57.41%) MS Office
3 31 (57.41%) Windows 7
4 25 (46.30%) Microsoft
5 21 (38.89%) MS Excel
6 15 (27.78%) ITIL
7 14 (25.93%) Office 365
7 14 (25.93%) Firewall
7 14 (25.93%) Windows Server
8 13 (24.07%) TCP/IP
9 12 (22.22%) WAN
10 10 (18.52%) Windows 10
11 9 (16.67%) Citrix
12 8 (14.81%) DHCP
12 8 (14.81%) DNS
12 8 (14.81%) SharePoint
12 8 (14.81%) MCP
12 8 (14.81%) Windows Server 2008
13 7 (12.96%) Process Improvement
13 7 (12.96%) SC Cleared
13 7 (12.96%) Security Cleared
13 7 (12.96%) MCSE
13 7 (12.96%) MCSA
13 7 (12.96%) Microsoft Certification
13 7 (12.96%) Wireless
14 6 (11.11%) Driving Licence
14 6 (11.11%) Cloud Computing
15 5 (9.26%) Remote Desktop
15 5 (9.26%) MS Exchange

Help Desk Support Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (14.81%) SharePoint
2 5 (9.26%) MS Exchange
Applications
1 31 (57.41%) MS Office
2 21 (38.89%) MS Excel
Business Applications
1 1 (1.85%) Dynamics AX
1 1 (1.85%) Dynamics CRM
1 1 (1.85%) Dynamics NAV
Cloud Services
1 14 (25.93%) Office 365
2 6 (11.11%) Cloud Computing
Communications & Networking
1 14 (25.93%) Firewall
2 13 (24.07%) TCP/IP
3 12 (22.22%) WAN
4 8 (14.81%) DHCP
4 8 (14.81%) DNS
5 7 (12.96%) Wireless
6 5 (9.26%) Remote Desktop
7 3 (5.56%) LAN
8 1 (1.85%) Unified Communications
8 1 (1.85%) VoIP
Database & Business Intelligence
1 3 (5.56%) SQL Server
2 1 (1.85%) SQL Server 2005
2 1 (1.85%) SQL Server 2008
General
1 1 (1.85%) Back Office
1 1 (1.85%) Electronics
1 1 (1.85%) French Language
1 1 (1.85%) Games
1 1 (1.85%) Legal
1 1 (1.85%) Manufacturing
1 1 (1.85%) Telecoms
Miscellaneous
1 6 (11.11%) Driving Licence
2 3 (5.56%) Data Centre
2 3 (5.56%) Fat Client
2 3 (5.56%) Thin Client
3 1 (1.85%) iPhone
3 1 (1.85%) PDA
Operating Systems
1 41 (75.93%) Windows
2 31 (57.41%) Windows 7
3 14 (25.93%) Windows Server
4 10 (18.52%) Windows 10
5 8 (14.81%) Windows Server 2008
6 4 (7.41%) Windows Server 2003
6 4 (7.41%) Windows Vista
7 2 (3.70%) Windows 8
8 1 (1.85%) Android
8 1 (1.85%) Windows Server 2012
8 1 (1.85%) Windows XP
Processes & Methodologies
1 15 (27.78%) ITIL
2 7 (12.96%) Process Improvement
3 4 (7.41%) Change Management
3 4 (7.41%) Problem Management
4 2 (3.70%) CRM
5 1 (1.85%) Case Management
5 1 (1.85%) Coaching
5 1 (1.85%) Document Management
5 1 (1.85%) ERP
5 1 (1.85%) Incident Management
5 1 (1.85%) Kalman Filter
5 1 (1.85%) Line Management
5 1 (1.85%) Performance Management
5 1 (1.85%) Service Delivery
5 1 (1.85%) Ticket Management
Programming Languages
1 2 (3.70%) SQL
Qualifications
1 8 (14.81%) MCP
2 7 (12.96%) MCSA
2 7 (12.96%) MCSE
2 7 (12.96%) Microsoft Certification
2 7 (12.96%) SC Cleared
2 7 (12.96%) Security Cleared
3 2 (3.70%) Degree
4 1 (1.85%) CCNA
4 1 (1.85%) Cisco Certification
Quality Assurance & Compliance
1 1 (1.85%) ISO/IEC 27001
System Software
1 35 (64.81%) Active Directory
2 3 (5.56%) Hyper-V
2 3 (5.56%) Terminal Services
2 3 (5.56%) VMware ESXi
2 3 (5.56%) VMware Infrastructure
2 3 (5.56%) vSphere
Systems Management
1 1 (1.85%) Backup Exec
Vendors
1 25 (46.30%) Microsoft
2 9 (16.67%) Citrix
3 3 (5.56%) VMware
4 1 (1.85%) Cisco
4 1 (1.85%) Juniper
4 1 (1.85%) Symantec
Borehamwood, Hertfordshire
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £22,000 to £25,000 per annum
Posted: 3 days ago