Period
to 18 November 2017

The median annual salary for a Help Desk Support was £24,500 in advertised job vacancies in Hertfordshire during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
East of England > Hertfordshire
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 171 176 215
Rank change year-on-year +5 +39 -48
Permanent jobs requiring a Help Desk Support 45 42 30
As % of all permanent IT jobs advertised in Hertfordshire 1.03% 0.94% 0.56%
As % of the Job Titles category 1.07% 0.97% 0.57%
Number of salaries quoted 48 37 27
Hertfordshire median annual salary £24,500 £23,000 £21,000
Median salary % change year-on-year +6.52% +9.52% +20.00%
10th Percentile £21,175 £17,750 £18,250
90th Percentile £30,000 £26,000 £31,050
East of England median annual salary £24,000 £22,750 £23,250
% change year-on-year +5.49% -2.15% +8.14%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 4219 4335 5224
% of permanent IT jobs with a recognized job title 96.74% 96.98% 96.81%
Number of salaries quoted 3586 3629 4284
Hertfordshire median annual salary £45,000 £47,500 £45,000
Median salary % change year-on-year -5.26% +5.56% -
10th Percentile £25,500 £25,500 £26,000
90th Percentile £70,000 £71,250 £70,000
East of England median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

Help Desk Support
Job Vacancy Trend in Hertfordshire

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Help Desk Support in Hertfordshire

Help Desk Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in Hertfordshire.

Salary trend for Help Desk Support in Hertfordshire

Help Desk Support
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Help Desk Support in Hertfordshire over the 6 months to 18 November 2017.

Salary histogram for Help Desk Support in Hertfordshire

Help Desk Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the Hertfordshire region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +8 19 £30,000 +23.71%
Stevenage 0 7 £19,000 -5.00%
St Albans - 5 £23,500 -
Hemel Hempstead -1 1 £26,000 +40.54%
Borehamwood -12 1 £25,000 +13.64%
Help Desk Support
East of England

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 18 November 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring Help Desk Support in the job title.

1 36 (80.00%) Windows
2 31 (68.89%) Microsoft Office
3 21 (46.67%) Microsoft
4 19 (42.22%) Active Directory
5 13 (28.89%) Citrix
6 12 (26.67%) WAN
6 12 (26.67%) Asset Management
6 12 (26.67%) Windows Server
6 12 (26.67%) IT Asset Management
7 11 (24.44%) ITSM
7 11 (24.44%) Service Management
7 11 (24.44%) PBX
8 7 (15.56%) TCP/IP
9 6 (13.33%) Windows 7
10 5 (11.11%) Windows 10
10 5 (11.11%) MS Exchange
11 4 (8.89%) LAN
11 4 (8.89%) Wireless
11 4 (8.89%) Firewall
11 4 (8.89%) Office 365
12 3 (6.67%) Hyper-V
12 3 (6.67%) XenApp
12 3 (6.67%) DHCP
13 2 (4.44%) Windows Server 2003
13 2 (4.44%) ITIL
13 2 (4.44%) SQL
13 2 (4.44%) Management Information System
13 2 (4.44%) Windows Server 2008
13 2 (4.44%) Windows Vista
13 2 (4.44%) Process Improvement

Help Desk Support Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (11.11%) MS Exchange
Applications
1 31 (68.89%) Microsoft Office
Business Applications
1 1 (2.22%) Orchard Housing
Cloud Services
1 4 (8.89%) Office 365
Communications & Networking
1 12 (26.67%) WAN
2 11 (24.44%) PBX
3 7 (15.56%) TCP/IP
4 4 (8.89%) Firewall
4 4 (8.89%) LAN
4 4 (8.89%) Wireless
5 3 (6.67%) DHCP
6 1 (2.22%) Internet
6 1 (2.22%) IP Telephony
Database & Business Intelligence
1 1 (2.22%) SQL Server
General
1 1 (2.22%) Electronics
1 1 (2.22%) Manufacturing
1 1 (2.22%) Spanish Language
1 1 (2.22%) Telecoms
Miscellaneous
1 2 (4.44%) Management Information System
2 1 (2.22%) CMDB
2 1 (2.22%) Driving Licence
Operating Systems
1 36 (80.00%) Windows
2 12 (26.67%) Windows Server
3 6 (13.33%) Windows 7
4 5 (11.11%) Windows 10
5 2 (4.44%) Windows Server 2003
5 2 (4.44%) Windows Server 2008
5 2 (4.44%) Windows Server 2012
5 2 (4.44%) Windows Vista
Processes & Methodologies
1 12 (26.67%) Asset Management
1 12 (26.67%) IT Asset Management
2 11 (24.44%) ITSM
2 11 (24.44%) Service Management
3 2 (4.44%) ITIL
3 2 (4.44%) Process Improvement
4 1 (2.22%) Change Management
4 1 (2.22%) Configuration Management
4 1 (2.22%) CRM
4 1 (2.22%) Email Filtering
4 1 (2.22%) IT Strategy
4 1 (2.22%) ITIL V3
4 1 (2.22%) Kalman Filter
4 1 (2.22%) Web Filtering
Programming Languages
1 2 (4.44%) SQL
2 1 (2.22%) T-SQL
2 1 (2.22%) VBA
Quality Assurance & Compliance
1 1 (2.22%) QA
System Software
1 19 (42.22%) Active Directory
2 3 (6.67%) Hyper-V
2 3 (6.67%) XenApp
3 1 (2.22%) VMware Infrastructure
Systems Management
1 1 (2.22%) Backup Exec
1 1 (2.22%) Norton AntiVirus
Vendors
1 21 (46.67%) Microsoft
2 13 (28.89%) Citrix
3 1 (2.22%) Orchard
3 1 (2.22%) Symantec
3 1 (2.22%) VMware