2nd Line Support Jobs in Kent

Second Line Support
South East > Kent

The median Second Line Support salary in Kent is £28,000 per year according to job vacancies posted during the 6 months to 19 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 93 83 97
Rank change year-on-year -10 +14 -40
Permanent jobs requiring a 2nd Line Support 13 22 20
As % of all permanent jobs advertised in Kent 0.89% 1.86% 1.56%
As % of the Job Titles category 0.96% 2.17% 1.65%
Number of salaries quoted 13 19 20
10th Percentile - £26,750 £25,625
25th Percentile £21,250 £29,375 £29,813
Median annual salary (50th Percentile) £28,000 £30,500 £32,000
Median % change year-on-year -8.20% -4.69% +19.63%
75th Percentile £30,000 £34,000 -
90th Percentile £31,200 £35,400 £32,100
South East median annual salary £30,000 £30,500 £27,500
% change year-on-year -1.64% +10.91% -4.68%

All Permanent IT Job Vacancies
Kent

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Kent. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Kent with a recognized job title 1,351 1,012 1,210
% of permanent jobs with a recognized job title 92.92% 85.76% 94.46%
Number of salaries quoted 1,015 566 727
10th Percentile £25,000 £26,875 £26,250
25th Percentile £31,250 £33,875 £33,188
Median annual salary (50th Percentile) £42,500 £47,500 £45,000
Median % change year-on-year -10.53% +5.56% +12.50%
75th Percentile £58,750 £62,500 £63,750
90th Percentile £68,750 £75,000 £80,000
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

2nd Line Support
Job Vacancy Trend in Kent

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Kent.

Job vacancy trend for 2nd Line Support in Kent

2nd Line Support
Salary Trend in Kent

3-month moving average salary quoted in jobs citing 2nd Line Support in Kent.

Salary trend for 2nd Line Support in Kent

2nd Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Kent region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Maidstone +14 5 £22,500 -35.71% 1
Dartford - 4 £28,000 -
Tunbridge Wells -10 1 £30,000 -1.64% 1
West Malling - 1 £31,000 -
Tonbridge - 1 £28,000 -
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Kent

For the 6 months to 19 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Kent region featuring 2nd Line Support in the job title.

1 11 (84.62%) Microsoft 365
2 10 (76.92%) Microsoft
3 9 (69.23%) Windows
4 7 (53.85%) LAN
4 7 (53.85%) WAN
4 7 (53.85%) Windows 10
4 7 (53.85%) Customer Service
5 6 (46.15%) Social Skills
5 6 (46.15%) Cisco
5 6 (46.15%) VLAN
5 6 (46.15%) Microsoft Office
6 5 (38.46%) CCNA
6 5 (38.46%) Wireless
6 5 (38.46%) Telecoms
6 5 (38.46%) Network+ Certification
6 5 (38.46%) ITIL
6 5 (38.46%) ADSL
6 5 (38.46%) Broadband
6 5 (38.46%) Cisco Certification
6 5 (38.46%) Microsoft Certification
6 5 (38.46%) MCITP
7 4 (30.77%) Active Directory
8 2 (15.38%) Linux
9 1 (7.69%) SharePoint
9 1 (7.69%) Microsoft Exchange
9 1 (7.69%) Apple
9 1 (7.69%) Salesforce
9 1 (7.69%) Configuration Management
9 1 (7.69%) VPN
9 1 (7.69%) SLA

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.69%) Microsoft Exchange
1 1 (7.69%) SharePoint
Applications
1 6 (46.15%) Microsoft Office
Cloud Services
1 11 (84.62%) Microsoft 365
2 1 (7.69%) Azure
Communications & Networking
1 7 (53.85%) LAN
1 7 (53.85%) WAN
2 6 (46.15%) VLAN
3 5 (38.46%) ADSL
3 5 (38.46%) Broadband
3 5 (38.46%) Wireless
4 1 (7.69%) Cisco ASA
4 1 (7.69%) Firewall
4 1 (7.69%) VoIP
4 1 (7.69%) VPN
4 1 (7.69%) Wi-Fi
General
1 6 (46.15%) Social Skills
2 5 (38.46%) Telecoms
3 1 (7.69%) Advertising
Miscellaneous
1 1 (7.69%) CMDB
1 1 (7.69%) Video Conferencing
Operating Systems
1 9 (69.23%) Windows
2 7 (53.85%) Windows 10
3 2 (15.38%) Linux
4 1 (7.69%) Android
4 1 (7.69%) Apple iOS
4 1 (7.69%) Mac OS
4 1 (7.69%) Windows 7
4 1 (7.69%) Windows Server 2012
4 1 (7.69%) Windows Server 2016
Processes & Methodologies
1 7 (53.85%) Customer Service
2 5 (38.46%) ITIL
3 1 (7.69%) Antivirus Management
3 1 (7.69%) Asset Management
3 1 (7.69%) Change Management
3 1 (7.69%) Configuration Management
3 1 (7.69%) Continuous Improvement
3 1 (7.69%) Customer Experience
3 1 (7.69%) Email Management
3 1 (7.69%) ITSM
3 1 (7.69%) Mobile Device Management
3 1 (7.69%) Patch Management
3 1 (7.69%) Problem-Solving
3 1 (7.69%) Software Asset Management
Qualifications
1 5 (38.46%) CCNA
1 5 (38.46%) Cisco Certification
1 5 (38.46%) MCITP
1 5 (38.46%) Microsoft Certification
1 5 (38.46%) Network+ Certification
Quality Assurance & Compliance
1 1 (7.69%) SLA
System Software
1 4 (30.77%) Active Directory
Systems Management
1 1 (7.69%) Microsoft Intune
Vendors
1 10 (76.92%) Microsoft
2 6 (46.15%) Cisco
3 1 (7.69%) Apple
3 1 (7.69%) Salesforce