Period
to 11 December 2018

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for ITIL V3 skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL V3 over the 6 months to 11 December 2018 with a comparison to the same period in the previous 2 years.

ITIL Version 3
England > London
6 months to
11 Dec 2018
Same period 2017 Same period 2016
Rank 480 476 443
Rank change year-on-year -4 -33 +15
Permanent jobs citing ITIL V3 326 422 465
As % of all permanent IT jobs advertised in London 0.49% 0.57% 0.63%
As % of the Processes & Methodologies category 0.53% 0.61% 0.68%
Number of salaries quoted 256 338 382
London median annual salary £45,000 £48,500 £47,500
Median salary % change year-on-year -7.22% +2.11% -13.64%
10th Percentile £27,000 £29,943 £29,525
90th Percentile £73,750 £75,000 £73,750
England median annual salary £45,000 £45,000 £45,000

ITIL V3 is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 61,240 69,295 68,221
As % of all permanent IT jobs advertised in London 92.02% 93.31% 92.17%
Number of salaries quoted 49,534 53,968 58,492
London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £35,000 £33,250
90th Percentile £95,000 £90,000 £88,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

ITIL V3
Job Vacancy Trend in London

Job postings citing ITIL V3 as a percentage of all IT jobs advertised in London.

Job vacancy trend for ITIL V3 in London

ITIL V3
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITIL V3 in London.

Salary trend for ITIL V3 in London

ITIL V3
Salary Histogram in London

The salary distribution of IT jobs citing ITIL V3 in London over the 6 months to 11 December 2018.

Salary histogram for ITIL V3 in London

ITIL V3
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL V3 within the London region over the 6 months to 11 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -57 71 £46,000 -3.16% 6
South London +16 42 £42,389 -19.26% 1
West London +26 22 £41,250 -21.43% 6
East London +4 1 £24,000 -64.44%
ITIL V3
England

For the 6 months to 11 December 2018, IT jobs citing ITIL V3 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for ITIL V3.

1 326 (100.00%) ITIL
2 146 (44.79%) Microsoft
3 130 (39.88%) Windows
4 123 (37.73%) Active Directory
5 103 (31.60%) Service Delivery
5 103 (31.60%) Finance
6 100 (30.67%) Service Management
7 80 (24.54%) Microsoft Office
8 75 (23.01%) Microsoft Certification
9 68 (20.86%) Degree
10 66 (20.25%) Windows 10
11 63 (19.33%) Citrix
12 62 (19.02%) Office 365
13 61 (18.71%) SLA
14 58 (17.79%) Windows Server
15 57 (17.48%) Problem-Solving
16 49 (15.03%) VMware
17 47 (14.42%) DNS
17 47 (14.42%) Analytical Skills
18 46 (14.11%) Change Management
19 44 (13.50%) Windows 7
20 42 (12.88%) DHCP
20 42 (12.88%) SCCM
21 40 (12.27%) Firewall
22 39 (11.96%) Banking
23 38 (11.66%) Incident Management
23 38 (11.66%) ITSM
23 38 (11.66%) MS Exchange
24 37 (11.35%) SQL
24 37 (11.35%) Microsoft Azure

ITIL V3
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (11.66%) MS Exchange
2 27 (8.28%) Exchange Server 2010
3 23 (7.06%) SharePoint
4 21 (6.44%) Skype for Business
5 8 (2.45%) Exchange Server 2007
6 7 (2.15%) Exchange Server 2013
7 4 (1.23%) Blackberry Enterprise Server
7 4 (1.23%) IIS
7 4 (1.23%) Oracle Workflow
8 3 (0.92%) CMS
9 2 (0.61%) Oracle Application Server
10 1 (0.31%) Confluence
10 1 (0.31%) Elasticsearch
10 1 (0.31%) JBoss
10 1 (0.31%) SharePoint 2010
Applications
1 80 (24.54%) Microsoft Office
2 24 (7.36%) Microsoft Excel
3 17 (5.21%) Microsoft PowerPoint
4 13 (3.99%) Microsoft Project
4 13 (3.99%) MS Visio
5 1 (0.31%) Adobe Premiere
Business Applications
1 10 (3.07%) Remedy ITSM
2 8 (2.45%) Dynamics CRM
3 5 (1.53%) SAP Oil and Gas
4 4 (1.23%) Dynamics AX
4 4 (1.23%) Oracle EBS
4 4 (1.23%) Salesforce.com CRM
4 4 (1.23%) SAP ERP
5 2 (0.61%) Dynamics GP
5 2 (0.61%) Dynamics NAV
5 2 (0.61%) Lawson
5 2 (0.61%) Northgate Housing
5 2 (0.61%) Oracle Financials
5 2 (0.61%) Unit4 Business World
6 1 (0.31%) Aareon QL
6 1 (0.31%) Academy Housing
6 1 (0.31%) Orchard Housing
6 1 (0.31%) PlanetPress Connect
6 1 (0.31%) Sage 50
6 1 (0.31%) SAP FI
6 1 (0.31%) SAP FI-AR
Cloud Services
1 62 (19.02%) Office 365
2 37 (11.35%) Microsoft Azure
3 22 (6.75%) SaaS
4 19 (5.83%) Amazon AWS
5 12 (3.68%) IaaS
6 10 (3.07%) G Suite
7 9 (2.76%) Google Cloud Platform
8 6 (1.84%) PaaS
9 5 (1.53%) Mimecast
10 4 (1.23%) OneDrive
10 4 (1.23%) Slack
11 3 (0.92%) Azure Active Directory
12 2 (0.61%) Dynamics 365
12 2 (0.61%) OpenDNS
13 1 (0.31%) Datadog
Communications & Networking
1 47 (14.42%) DNS
2 42 (12.88%) DHCP
3 40 (12.27%) Firewall
4 33 (10.12%) TCP/IP
5 30 (9.20%) VPN
6 26 (7.98%) SAN
7 22 (6.75%) Skype
8 20 (6.13%) LAN
9 19 (5.83%) WAN
10 13 (3.99%) VoIP
11 10 (3.07%) Internet
12 9 (2.76%) Network Security
13 8 (2.45%) SSL
14 7 (2.15%) Wireless
15 5 (1.53%) HTTP
15 5 (1.53%) MPLS
15 5 (1.53%) SMTP
15 5 (1.53%) WebEx
16 4 (1.23%) FTP
16 4 (1.23%) VLAN
Database & Business Intelligence
1 25 (7.67%) SQL Server
2 15 (4.60%) SQL Server 2008
3 8 (2.45%) Relational Database
4 7 (2.15%) NoSQL
5 5 (1.53%) Oracle Reports
5 5 (1.53%) SQL Server 2012
6 4 (1.23%) Amazon RDS
6 4 (1.23%) Oracle BI EE
6 4 (1.23%) Oracle BI Publisher
7 3 (0.92%) BusinessObjects
7 3 (0.92%) SQL Server 2014
7 3 (0.92%) SQL Server 2016
8 2 (0.61%) Big Data
8 2 (0.61%) Crystal Reports
8 2 (0.61%) Data Warehouse
8 2 (0.61%) Oracle Database
8 2 (0.61%) Oracle Database 12c
9 1 (0.31%) BusinessObjects Web Intelligence
9 1 (0.31%) BusinessObjects XI
9 1 (0.31%) Oracle Database 11g
Development Applications
1 2 (0.61%) Metasploit
1 2 (0.61%) MSI
2 1 (0.31%) Airbrake
2 1 (0.31%) ClearCase
2 1 (0.31%) HP UFT
2 1 (0.31%) JIRA
2 1 (0.31%) LoadRunner
2 1 (0.31%) Toad
General
1 103 (31.60%) Finance
2 39 (11.96%) Banking
3 22 (6.75%) Telecoms
4 17 (5.21%) Legal
5 15 (4.60%) Retail
6 13 (3.99%) Marketing
7 9 (2.76%) French Language
7 9 (2.76%) German Language
7 9 (2.76%) Investment Banking
7 9 (2.76%) Spanish Language
8 6 (1.84%) Electronics
8 6 (1.84%) Law
9 5 (1.53%) Dutch Language
10 4 (1.23%) Advertising
10 4 (1.23%) Automotive
10 4 (1.23%) Publishing
11 2 (0.61%) Manufacturing
12 1 (0.31%) Billing
Job Titles
1 48 (14.72%) Analyst
2 43 (13.19%) Service Manager
3 39 (11.96%) Support Engineer
4 37 (11.35%) Desktop Support
5 31 (9.51%) Support Analyst
6 28 (8.59%) IT Manager
7 21 (6.44%) Architect
7 21 (6.44%) Delivery Manager
8 19 (5.83%) IT Engineer
8 19 (5.83%) IT Services Manager
9 17 (5.21%) Consultant
10 16 (4.91%) Desktop Engineer
10 16 (4.91%) IT Support
10 16 (4.91%) Services Delivery Manager
11 15 (4.60%) 2nd Line Support
11 15 (4.60%) 3rd Line Engineer
12 14 (4.29%) ITIL Manager
13 13 (3.99%) Desktop Support Engineer
13 13 (3.99%) Infrastructure Engineer
13 13 (3.99%) Technical Engineer
Libraries, Frameworks & Software Standards
1 15 (4.60%) XML
2 12 (3.68%) Web Services
3 6 (1.84%) Middleware
4 5 (1.53%) EDIFACT
4 5 (1.53%) IDoc
4 5 (1.53%) XML Messaging
5 4 (1.23%) EDI
5 4 (1.23%) Oracle Fusion
5 4 (1.23%) Spring
6 3 (0.92%) .NET
7 2 (0.61%) Ajax
7 2 (0.61%) JSON
7 2 (0.61%) SAML
7 2 (0.61%) X-Windows
8 1 (0.31%) HTML
8 1 (0.31%) REST
Miscellaneous
1 47 (14.42%) Analytical Skills
2 35 (10.74%) Video Conferencing
3 23 (7.06%) Management Information System
4 22 (6.75%) Data Centre
5 20 (6.13%) Self-Motivation
6 12 (3.68%) Blog
7 10 (3.07%) Clustering
7 10 (3.07%) Replication
8 9 (2.76%) Distributed Denial-of-Service
8 9 (2.76%) Smartphone
9 7 (2.15%) Enterprise Software
9 7 (2.15%) iPad
10 6 (1.84%) Public Cloud
11 5 (1.53%) Driving Licence
11 5 (1.53%) Fat Client
11 5 (1.53%) Thin Client
12 4 (1.23%) Enterprise Cloud
12 4 (1.23%) iPhone
12 4 (1.23%) Private Cloud
13 3 (0.92%) BYOD
Operating Systems
1 130 (39.88%) Windows
2 66 (20.25%) Windows 10
3 58 (17.79%) Windows Server
4 44 (13.50%) Windows 7
5 36 (11.04%) Windows Server 2008
6 24 (7.36%) Linux
7 17 (5.21%) Windows Server 2012
8 14 (4.29%) Unix
9 8 (2.45%) Apple iOS
9 8 (2.45%) Mac OS
10 5 (1.53%) Mac OS X
11 4 (1.23%) Red Hat Enterprise Linux
12 3 (0.92%) Windows Server 2003
13 2 (0.61%) Kali Linux
13 2 (0.61%) Solaris
14 1 (0.31%) Android
14 1 (0.31%) Windows 8
14 1 (0.31%) Windows Vista
Processes & Methodologies
1 326 (100.00%) ITIL
2 103 (31.60%) Service Delivery
3 100 (30.67%) Service Management
4 57 (17.48%) Problem-Solving
5 46 (14.11%) Change Management
6 38 (11.66%) Incident Management
6 38 (11.66%) ITSM
7 34 (10.43%) Continuous Improvement
7 34 (10.43%) Problem Management
8 28 (8.59%) Agile Software Development
9 27 (8.28%) Mentoring
10 25 (7.67%) Stakeholder Management
11 24 (7.36%) Service Design
12 23 (7.06%) Computer Science
12 23 (7.06%) Information Security
13 20 (6.13%) Mobile Device Management
13 20 (6.13%) Workflow
14 19 (5.83%) Infrastructure Engineering
14 19 (5.83%) Patch Management
14 19 (5.83%) Project Management
Programming Languages
1 37 (11.35%) SQL
2 10 (3.07%) Java
3 9 (2.76%) PowerShell
4 8 (2.45%) C#
5 6 (1.84%) Python
6 5 (1.53%) PL/SQL
7 4 (1.23%) ABAP
7 4 (1.23%) C++
7 4 (1.23%) VB
7 4 (1.23%) X++
8 2 (0.61%) C
8 2 (0.61%) JavaScript
9 1 (0.31%) ANSI SQL
9 1 (0.31%) Perl
9 1 (0.31%) T-SQL
9 1 (0.31%) VBScript
Qualifications
1 75 (23.01%) Microsoft Certification
2 68 (20.86%) Degree
3 36 (11.04%) MCSE
4 31 (9.51%) MCP
5 30 (9.20%) MCDST
6 25 (7.67%) Security Cleared
7 18 (5.52%) SC Cleared
8 17 (5.21%) ITIL Certification
8 17 (5.21%) MCSA
9 16 (4.91%) Cisco Certification
10 15 (4.60%) Computer Science Degree
11 10 (3.07%) A+ Certification
11 10 (3.07%) CCNA
12 9 (2.76%) HNC
12 9 (2.76%) HND
12 9 (2.76%) Master's Degree
13 7 (2.15%) CCNP
13 7 (2.15%) MCITP
13 7 (2.15%) VMware Certified Professional (VCP)
14 6 (1.84%) MCTS
Quality Assurance & Compliance
1 61 (18.71%) SLA
2 20 (6.13%) ISO/IEC 27001
3 17 (5.21%) ISO/IEC 20000
4 12 (3.68%) GDPR
5 8 (2.45%) COBIT
6 7 (2.15%) PCI DSS
7 5 (1.53%) ISO 9001
7 5 (1.53%) QA
8 4 (1.23%) COSO
8 4 (1.23%) JSP 440
9 2 (0.61%) Data Quality
9 2 (0.61%) PMO
System Software
1 123 (37.73%) Active Directory
2 30 (9.20%) VMware Infrastructure
3 18 (5.52%) XenApp
4 14 (4.29%) Hyper-V
5 13 (3.99%) Terminal Server
6 11 (3.37%) BitLocker
7 8 (2.45%) Virtual Desktop
7 8 (2.45%) vSphere
8 6 (1.84%) XenDesktop
9 4 (1.23%) Virtual Servers
9 4 (1.23%) VMware ESXi
10 2 (0.61%) Microsoft App-V
10 2 (0.61%) Postfix
10 2 (0.61%) Snort
10 2 (0.61%) Squid
11 1 (0.31%) VMware Workstation
11 1 (0.31%) XenServer
Systems Management
1 42 (12.88%) SCCM
2 15 (4.60%) AirWatch
3 13 (3.99%) WSUS
4 8 (2.45%) Backup Exec
5 6 (1.84%) Jamf Pro
5 6 (1.84%) Microsoft Intune
6 5 (1.53%) Failover Clustering
6 5 (1.53%) HP UCMDB
6 5 (1.53%) McAfee ePO
7 3 (0.92%) Cisco CUCM
7 3 (0.92%) ServiceCenter
7 3 (0.92%) Single Sign-On
8 2 (0.61%) Ansible
8 2 (0.61%) EnCase
8 2 (0.61%) FTK
8 2 (0.61%) Nessus
8 2 (0.61%) Nexpose
8 2 (0.61%) QRadar
8 2 (0.61%) SCOM
8 2 (0.61%) Suricata
Vendors
1 146 (44.79%) Microsoft
2 63 (19.33%) Citrix
3 49 (15.03%) VMware
4 35 (10.74%) Cisco
5 31 (9.51%) Remedy
6 28 (8.59%) ServiceNow
7 20 (6.13%) HP
8 19 (5.83%) McAfee
9 17 (5.21%) Apple
10 16 (4.91%) Oracle
11 15 (4.60%) Ivanti
11 15 (4.60%) SAP
12 14 (4.29%) Dell
13 10 (3.07%) EMC
14 8 (2.45%) BMC
14 8 (2.45%) Google
14 8 (2.45%) Palo Alto
15 7 (2.15%) NetApp
15 7 (2.15%) Okta
15 7 (2.15%) ShoreTel