2nd Line Support Jobs in Manchester

Second Line Support
North West > Manchester

The median Second Line Support salary in Manchester is £30,000 per year according to job vacancies posted during the 6 months to 19 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 175 232 214
Rank change year-on-year +57 -18 -25
Permanent jobs requiring a 2nd Line Support 38 15 50
As % of all permanent jobs advertised in Manchester 0.76% 0.29% 0.88%
As % of the Job Titles category 0.80% 0.32% 0.90%
Number of salaries quoted 35 15 41
10th Percentile £24,250 £25,400 £25,000
25th Percentile £27,625 £26,000 £25,500
Median annual salary (50th Percentile) £30,000 £27,500 £29,000
Median % change year-on-year +9.09% -5.17% +23.40%
75th Percentile £33,750 £30,750 £33,750
90th Percentile £34,250 £33,300 £35,000
North West median annual salary £29,500 £29,000 £28,500
% change year-on-year +1.72% +1.75% +9.62%

All Permanent IT Job Vacancies
Manchester

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Manchester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Manchester with a recognized job title 4,776 4,715 5,541
% of permanent jobs with a recognized job title 95.03% 91.86% 97.09%
Number of salaries quoted 3,725 2,736 3,770
10th Percentile £30,000 £31,250 £31,579
25th Percentile £40,988 £42,500 £41,250
Median annual salary (50th Percentile) £54,500 £56,500 £55,000
Median % change year-on-year -3.54% +2.73% +10.00%
75th Percentile £68,750 £71,250 £70,000
90th Percentile £81,250 £83,750 £85,000
North West median annual salary £50,000 £54,882 £52,500
% change year-on-year -8.90% +4.54% +10.53%

2nd Line Support
Job Vacancy Trend in Manchester

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Manchester.

Job vacancy trend for 2nd Line Support in Manchester

2nd Line Support
Salary Trend in Manchester

3-month moving average salary quoted in jobs citing 2nd Line Support in Manchester.

Salary trend for 2nd Line Support in Manchester

2nd Line Support
Salary Histogram in Manchester

Salary distribution for jobs citing 2nd Line Support in Manchester over the 6 months to 19 April 2024.

Salary histogram for 2nd Line Support in Manchester

2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Manchester region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Rochdale - 2 £36,500 -
Stockport +27 1 £29,000 +5.45%
Sale - 1 £30,000 -
Salford - 1 £28,500 - 1
2nd Line Support
North West

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Manchester

For the 6 months to 19 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region featuring 2nd Line Support in the job title.

1 27 (71.05%) Microsoft
1 27 (71.05%) Microsoft 365
2 26 (68.42%) Windows
3 25 (65.79%) Active Directory
4 23 (60.53%) Social Skills
5 15 (39.47%) Windows 10
6 12 (31.58%) Problem-Solving
7 11 (28.95%) Wi-Fi
7 11 (28.95%) Microsoft Office
8 10 (26.32%) Firewall
9 9 (23.68%) SharePoint
10 8 (21.05%) EPoS
10 8 (21.05%) Customer Service
10 8 (21.05%) Analytical Skills
11 7 (18.42%) Microsoft Intune
11 7 (18.42%) Organisational Skills
11 7 (18.42%) DNS
11 7 (18.42%) SQL Server
12 6 (15.79%) Microsoft Exchange
12 6 (15.79%) Finance
12 6 (15.79%) Azure
13 5 (13.16%) Kalman Filter
13 5 (13.16%) Windows Server
13 5 (13.16%) Email Filtering
13 5 (13.16%) OneDrive
13 5 (13.16%) Driving Licence
13 5 (13.16%) VLAN
13 5 (13.16%) Wireless
14 4 (10.53%) VMware
14 4 (10.53%) Sophos

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (23.68%) SharePoint
2 6 (15.79%) Microsoft Exchange
3 3 (7.89%) IIS
Applications
1 11 (28.95%) Microsoft Office
2 3 (7.89%) Spreadsheet
3 2 (5.26%) Microsoft Excel
3 2 (5.26%) Microsoft PowerPoint
Cloud Services
1 27 (71.05%) Microsoft 365
2 6 (15.79%) Azure
3 5 (13.16%) OneDrive
4 1 (2.63%) AWS
4 1 (2.63%) Entra ID
4 1 (2.63%) GCP
4 1 (2.63%) Google Workspace
4 1 (2.63%) Mimecast
Communications & Networking
1 11 (28.95%) Wi-Fi
2 10 (26.32%) Firewall
3 7 (18.42%) DNS
4 5 (13.16%) VLAN
4 5 (13.16%) Wireless
5 4 (10.53%) NAS
5 4 (10.53%) SAN
6 3 (7.89%) Internet
6 3 (7.89%) VoIP
7 2 (5.26%) TCP/IP
7 2 (5.26%) VPN
7 2 (5.26%) WAN
8 1 (2.63%) DHCP
8 1 (2.63%) LAN
8 1 (2.63%) Remote Desktop
Database & Business Intelligence
1 7 (18.42%) SQL Server
General
1 23 (60.53%) Social Skills
2 8 (21.05%) Analytical Skills
3 7 (18.42%) Organisational Skills
4 6 (15.79%) Finance
5 3 (7.89%) Law
5 3 (7.89%) Public Sector
6 2 (5.26%) Legal
6 2 (5.26%) Telecoms
7 1 (2.63%) Financial Institution
7 1 (2.63%) Retail
Miscellaneous
1 8 (21.05%) EPoS
2 5 (13.16%) Driving Licence
3 3 (7.89%) Video Conferencing
4 2 (5.26%) Data Centre
5 1 (2.63%) iPhone
Operating Systems
1 26 (68.42%) Windows
2 15 (39.47%) Windows 10
3 5 (13.16%) Windows Server
4 4 (10.53%) Windows Server 2012
5 1 (2.63%) Apple iOS
5 1 (2.63%) Mac OS
Processes & Methodologies
1 12 (31.58%) Problem-Solving
2 8 (21.05%) Customer Service
3 5 (13.16%) Email Filtering
3 5 (13.16%) Kalman Filter
4 4 (10.53%) Antivirus Management
4 4 (10.53%) Server Management
4 4 (10.53%) Storage Management
5 3 (7.89%) ITIL
5 3 (7.89%) ITSM
5 3 (7.89%) Service Delivery
5 3 (7.89%) Software Testing
6 2 (5.26%) Asset Management
6 2 (5.26%) Change Control
6 2 (5.26%) Continuous Improvement
6 2 (5.26%) Data Management
6 2 (5.26%) Document Management
6 2 (5.26%) ERP
6 2 (5.26%) Mobile Device Management
6 2 (5.26%) Problem Management
6 2 (5.26%) Service Management
Programming Languages
1 2 (5.26%) PowerShell
Qualifications
1 2 (5.26%) A+ Certification
1 2 (5.26%) Degree
2 1 (2.63%) AWS Certification
2 1 (2.63%) Azure Certification
2 1 (2.63%) CCNA
2 1 (2.63%) Cisco Certification
2 1 (2.63%) ITIL Foundation Certificate
2 1 (2.63%) Microsoft Certification
Quality Assurance & Compliance
1 3 (7.89%) ISO/IEC 27001
2 2 (5.26%) ISO 9001
2 2 (5.26%) SLA
System Software
1 25 (65.79%) Active Directory
2 2 (5.26%) VMware Infrastructure
3 1 (2.63%) Hyper-V
3 1 (2.63%) vSphere
Systems Management
1 7 (18.42%) Microsoft Intune
2 1 (2.63%) cPanel
2 1 (2.63%) SCCM
Vendors
1 27 (71.05%) Microsoft
2 4 (10.53%) Cisco
2 4 (10.53%) ESET
2 4 (10.53%) Sophos
2 4 (10.53%) Veeam
2 4 (10.53%) VMware
3 3 (7.89%) Dell
4 1 (2.63%) Apple
4 1 (2.63%) Aruba
4 1 (2.63%) Citrix
4 1 (2.63%) Google
4 1 (2.63%) Meraki
4 1 (2.63%) SolarWinds