Period
to 25 November 2017

The median annual salary for a 1st Line Support was £21,500 in advertised job vacancies in Newport during the 6 months to 25 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
South Wales > Newport
6 months to
25 Nov 2017
Same period 2016 Same period 2015
Rank 55 53 53
Rank change year-on-year -2 0 -16
Permanent jobs requiring a 1st Line Support 3 2 1
As % of all permanent IT jobs advertised in Newport 0.85% 0.47% 0.25%
As % of the Job Titles category 0.86% 0.48% 0.26%
Number of salaries quoted 2 2 1
Newport median annual salary £21,500 £18,250 £18,000
Median salary % change year-on-year +17.81% +1.39% -2.70%
10th Percentile £20,650 £16,475 £17,500
90th Percentile £21,950 £19,425 £18,500
South Wales median annual salary £21,375 £18,500 £25,000
% change year-on-year +15.54% -26.00% +35.14%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Newport. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Newport
Permanent vacancies in Newport with a recognized job title 348 418 380
% of permanent IT jobs with a recognized job title 98.03% 98.12% 95.96%
Number of salaries quoted 330 383 332
Newport median annual salary £39,250 £40,500 £37,000
Median salary % change year-on-year -3.09% +9.46% +5.71%
10th Percentile £22,450 £22,500 £27,500
90th Percentile £56,250 £57,500 £57,500
South Wales median annual salary £39,000 £37,500 £36,000
% change year-on-year +4.00% +4.17% +2.86%

1st Line Support
Job Vacancy Trend in Newport

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in Newport.

Job vacancy trend for 1st Line Support in Newport

1st Line Support
Salary Trend in Newport

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Newport.

Salary trend for 1st Line Support in Newport

1st Line Support Skill Set
Top 19 Co-occurring IT Skills in Newport

For the 6 months to 25 November 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Newport region featuring 1st Line Support in the job title.

1 3 (100.00%) Windows
1 3 (100.00%) Active Directory
1 3 (100.00%) Windows 7
2 2 (66.67%) Asset Management
2 2 (66.67%) Windows 10
2 2 (66.67%) Microsoft
2 2 (66.67%) Service Delivery
3 1 (33.33%) Advertising
3 1 (33.33%) CCNA
3 1 (33.33%) Cisco Certification
3 1 (33.33%) Microsoft Certification
3 1 (33.33%) MCSE
3 1 (33.33%) Microsoft Office
3 1 (33.33%) ITIL
3 1 (33.33%) Windows Server
3 1 (33.33%) Incident Management
3 1 (33.33%) Degree
3 1 (33.33%) Windows Server 2008
3 1 (33.33%) Windows Server 2012

1st Line Support Skill Set
Co-occurring IT Skills in Newport by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (33.33%) Microsoft Office
General
1 1 (33.33%) Advertising
Operating Systems
1 3 (100.00%) Windows
1 3 (100.00%) Windows 7
2 2 (66.67%) Windows 10
3 1 (33.33%) Windows Server
3 1 (33.33%) Windows Server 2008
3 1 (33.33%) Windows Server 2012
Processes & Methodologies
1 2 (66.67%) Asset Management
1 2 (66.67%) Service Delivery
2 1 (33.33%) Incident Management
2 1 (33.33%) ITIL
Qualifications
1 1 (33.33%) CCNA
1 1 (33.33%) Cisco Certification
1 1 (33.33%) Degree
1 1 (33.33%) MCSE
1 1 (33.33%) Microsoft Certification
System Software
1 3 (100.00%) Active Directory
Vendors
1 2 (66.67%) Microsoft