Period
to 19 October 2018

The median annual salary for a 1st/2nd Line Support Analyst was £26,750 in advertised job vacancies in North Yorkshire during the 6 months to 19 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support Analyst
Yorkshire > North Yorkshire
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 107 107 -
Rank change year-on-year 0 - +132
Permanent jobs requiring a 1st/2nd Line Support Analyst 6 1 0
As % of all permanent IT jobs advertised in North Yorkshire 0.45% 0.081% -
As % of the Job Titles category 0.46% 0.083% -
Number of salaries quoted 2 1 0
North Yorkshire median annual salary £26,750 £27,500 -
Median salary % change year-on-year -2.73% - -
Yorkshire median annual salary £27,000 £23,250 £22,000
% change year-on-year +16.13% +5.68% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in North Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North Yorkshire
Permanent vacancies in North Yorkshire with a recognized job title 1,291 1,204 1,501
% of permanent IT jobs with a recognized job title 97.43% 98.13% 98.75%
Number of salaries quoted 1,069 1,001 1,200
North Yorkshire median annual salary £42,500 £40,000 £38,000
Median salary % change year-on-year +6.25% +5.26% -
10th Percentile £25,000 £25,250 £21,250
90th Percentile £57,500 £61,250 £55,000
Yorkshire median annual salary £42,500 £41,500 £40,000
% change year-on-year +2.41% +3.75% -

1st/2nd Line Support Analyst
Job Vacancy Trend in North Yorkshire

Job postings that featured 1st/2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in North Yorkshire.

Job vacancy trend for 1st/2nd Line Support Analyst in North Yorkshire

1st/2nd Line Support Analyst
Salary Trend in North Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support Analyst in North Yorkshire.

Salary trend for 1st/2nd Line Support Analyst in North Yorkshire

1st/2nd Line Support Analyst
Job Locations in North Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the North Yorkshire region over the 6 months to 19 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Harrogate - 4 - -
York -6 2 £26,750 -2.73%
1st/2nd Line Support Analyst
Yorkshire

1st/2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in North Yorkshire

For the 6 months to 19 October 2018, 1st/2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North Yorkshire region featuring 1st/2nd Line Support Analyst in the job title.

1 6 (100.00%) Microsoft
2 4 (66.67%) Office 365
3 3 (50.00%) Active Directory
3 3 (50.00%) Windows
3 3 (50.00%) Server Patching
4 2 (33.33%) Windows 7
4 2 (33.33%) VMware
4 2 (33.33%) ITIL
5 1 (16.67%) Microsoft Office
5 1 (16.67%) CCNA
5 1 (16.67%) Citrix
5 1 (16.67%) Cisco Certification
5 1 (16.67%) Microsoft Certification
5 1 (16.67%) MCSA
5 1 (16.67%) CRM
5 1 (16.67%) Windows XP
5 1 (16.67%) MS Exchange
5 1 (16.67%) Bluetooth
5 1 (16.67%) PBX
5 1 (16.67%) VoIP
5 1 (16.67%) SLA
5 1 (16.67%) Cisco
5 1 (16.67%) Wi-Fi
5 1 (16.67%) Finance
5 1 (16.67%) VMware Certified Professional (VCP)
5 1 (16.67%) Windows Vista
5 1 (16.67%) VMware Infrastructure
5 1 (16.67%) Microsoft Azure
5 1 (16.67%) Hyper-V
5 1 (16.67%) Windows Server

1st/2nd Line Support Analyst Skill Set
Co-occurring IT Skills in North Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (16.67%) Exchange Server 2010
1 1 (16.67%) MS Exchange
Applications
1 1 (16.67%) Microsoft Office
Cloud Services
1 4 (66.67%) Office 365
2 1 (16.67%) Microsoft Azure
Communications & Networking
1 1 (16.67%) 4G
1 1 (16.67%) Bluetooth
1 1 (16.67%) PBX
1 1 (16.67%) VoIP
1 1 (16.67%) Wi-Fi
General
1 1 (16.67%) Finance
Miscellaneous
1 1 (16.67%) Data Centre
Operating Systems
1 3 (50.00%) Windows
2 2 (33.33%) Windows 7
3 1 (16.67%) Windows 10
3 1 (16.67%) Windows Server
3 1 (16.67%) Windows Vista
3 1 (16.67%) Windows XP
Processes & Methodologies
1 3 (50.00%) Server Patching
2 2 (33.33%) ITIL
3 1 (16.67%) CRM
3 1 (16.67%) Problem-Solving
Qualifications
1 1 (16.67%) CCNA
1 1 (16.67%) Cisco Certification
1 1 (16.67%) MCSA
1 1 (16.67%) Microsoft Certification
1 1 (16.67%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1 (16.67%) SLA
System Software
1 3 (50.00%) Active Directory
2 1 (16.67%) Hyper-V
2 1 (16.67%) VMware Infrastructure
Vendors
1 6 (100.00%) Microsoft
2 2 (33.33%) VMware
3 1 (16.67%) Cisco
3 1 (16.67%) Citrix