SLA Jobs in the North East

Service Level Agreement (SLA)
England > North East

The following table provides summary statistics for permanent job vacancies advertised in the North East with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 24 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 72 75 44
Rank change year-on-year +3 -31 +24
Permanent jobs citing SLA 42 43 79
As % of all permanent jobs advertised in the North East 2.31% 3.39% 5.35%
As % of the Quality Assurance & Compliance category 13.38% 12.46% 27.24%
Number of salaries quoted 37 24 67
10th Percentile £23,600 £28,274 £19,313
25th Percentile £28,750 £31,500 £21,000
Median annual salary (50th Percentile) £35,000 £36,000 £31,500
Median % change year-on-year -2.78% +14.29% +4.13%
75th Percentile £47,500 £38,750 £37,500
90th Percentile £72,750 £39,000 £50,750
England median annual salary £32,500 £39,475 £37,500
% change year-on-year -17.67% +5.27% -6.25%

All Quality Assurance and Compliance Skills
North East

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the North East with a requirement for quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 314 345 290
As % of all permanent jobs advertised in the North East 17.25% 27.17% 19.65%
Number of salaries quoted 225 106 237
10th Percentile £32,500 £31,125 £22,500
25th Percentile £38,500 £36,250 £26,250
Median annual salary (50th Percentile) £50,000 £47,711 £38,500
Median % change year-on-year +4.80% +23.92% -3.75%
75th Percentile £62,500 £59,563 £47,500
90th Percentile £77,500 £69,649 £65,000
England median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% -

SLA
Job Vacancy Trend in the North East

Job postings citing SLA as a proportion of all IT jobs advertised in the North East.

Job vacancy trend for SLA in the North East

SLA
Salary Trend in the North East

3-month moving average salary quoted in jobs citing SLA in the North East.

Salary trend for SLA in the North East

SLA
Salary Histogram in the North East

Salary distribution for jobs citing SLA in the North East over the 6 months to 24 April 2024.

Salary histogram for SLA in the North East

SLA
Job Locations in the North East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the North East region over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Tyne and Wear +14 34 £35,000 +9.38% 9
Durham -15 7 £70,000 +86.67% 2
Northumberland -11 1 £67,500 +104.55%
SLA
England

SLA
Co-occurring Skills and Capabilities in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (16.67%) Microsoft Exchange
2 2 (4.76%) SharePoint
3 1 (2.38%) IIS
Applications
1 8 (19.05%) Microsoft Office
2 3 (7.14%) Spreadsheet
3 2 (4.76%) Microsoft Excel
4 1 (2.38%) Microsoft PowerPoint
Business Applications
1 2 (4.76%) Oracle ERP
2 1 (2.38%) SAP S/4HANA
2 1 (2.38%) SAP SD
2 1 (2.38%) SAP WM
Cloud Services
1 11 (26.19%) Microsoft 365
2 10 (23.81%) Azure
3 3 (7.14%) AWS
3 3 (7.14%) Google Workspace
4 1 (2.38%) Entra ID
4 1 (2.38%) Mimecast
Communications & Networking
1 8 (19.05%) SAN
2 5 (11.90%) LAN
2 5 (11.90%) Network Security
2 5 (11.90%) WAN
3 4 (9.52%) Firewall
3 4 (9.52%) NAS
3 4 (9.52%) WLAN
4 2 (4.76%) DHCP
4 2 (4.76%) DNS
4 2 (4.76%) VPN
5 1 (2.38%) Remote Desktop
5 1 (2.38%) TCP/IP
5 1 (2.38%) VLAN
5 1 (2.38%) VoIP
5 1 (2.38%) Wi-Fi
Database & Business Intelligence
1 1 (2.38%) Amazon RDS
1 1 (2.38%) SQL Server
General
1 18 (42.86%) Social Skills
2 16 (38.10%) Analytical Skills
3 4 (9.52%) Organisational Skills
3 4 (9.52%) Retail
4 3 (7.14%) Law
5 2 (4.76%) Finance
5 2 (4.76%) Inclusion and Diversity
5 2 (4.76%) Police
5 2 (4.76%) Public Sector
6 1 (2.38%) Presentation Skills
6 1 (2.38%) Telecoms
Job Titles
1 10 (23.81%) Senior
2 8 (19.05%) Network Engineer
3 7 (16.67%) Lead
3 7 (16.67%) Team Leader
4 6 (14.29%) Service Manager
5 4 (9.52%) Field Engineer
5 4 (9.52%) Field Hardware Engineer
5 4 (9.52%) Field Service Engineer
5 4 (9.52%) Field Service Hardware Engineer
5 4 (9.52%) Hardware Engineer
5 4 (9.52%) IT Engineer
5 4 (9.52%) Network Systems Engineer
5 4 (9.52%) Senior Field Engineer
5 4 (9.52%) Senior Field Service Engineer
5 4 (9.52%) Senior Hardware Engineer
5 4 (9.52%) Senior Network Engineer
5 4 (9.52%) Systems Engineer
6 3 (7.14%) Analyst
6 3 (7.14%) Help Desk Engineer
6 3 (7.14%) Operations Manager
Libraries, Frameworks & Software Standards
1 1 (2.38%) Middleware
Miscellaneous
1 10 (23.81%) Self-Motivation
2 4 (9.52%) Driving Licence
2 4 (9.52%) EPoS
2 4 (9.52%) Replication
3 2 (4.76%) iPhone
3 2 (4.76%) Management Information System
Operating Systems
1 18 (42.86%) Windows
2 7 (16.67%) Windows Server
3 2 (4.76%) Unix
3 2 (4.76%) Windows 10
4 1 (2.38%) Windows Server 2016
Processes & Methodologies
1 25 (59.52%) Customer Service
2 20 (47.62%) ITIL
3 16 (38.10%) Problem-Solving
4 14 (33.33%) Incident Management
5 10 (23.81%) Root Cause Analysis
6 9 (21.43%) CRM
6 9 (21.43%) Facilities Management
6 9 (21.43%) Project Management
6 9 (21.43%) Service Management
7 8 (19.05%) Cybersecurity
8 7 (16.67%) Change Management
8 7 (16.67%) Problem Management
9 6 (14.29%) Configuration Management
9 6 (14.29%) Continuous Improvement
9 6 (14.29%) Performance Improvement
9 6 (14.29%) Roadmaps
9 6 (14.29%) Statistics
10 5 (11.90%) Customer Experience
10 5 (11.90%) Escalation Management
10 5 (11.90%) Quality Management
Programming Languages
1 4 (9.52%) PowerShell
2 3 (7.14%) SQL
Qualifications
1 6 (14.29%) Security Cleared
2 5 (11.90%) SC Cleared
3 4 (9.52%) CCNA
3 4 (9.52%) Cisco Certification
3 4 (9.52%) JNCIA
4 3 (7.14%) Degree
4 3 (7.14%) DV Cleared
5 2 (4.76%) Azure Certification
6 1 (2.38%) ITIL Certification
Quality Assurance & Compliance
1 1 (2.38%) Cyber Essentials
1 1 (2.38%) QA
System Software
1 11 (26.19%) Active Directory
2 7 (16.67%) Hyper-V
3 3 (7.14%) VMware Infrastructure
4 1 (2.38%) vSphere
Systems Management
1 4 (9.52%) Cacti
2 1 (2.38%) Active Directory Federation Services
2 1 (2.38%) NetBackup
2 1 (2.38%) SCCM
2 1 (2.38%) WSUS
Vendors
1 26 (61.90%) Microsoft
2 11 (26.19%) VMware
3 9 (21.43%) Cisco
4 4 (9.52%) Dell
4 4 (9.52%) HP
4 4 (9.52%) IBM
4 4 (9.52%) Juniper
4 4 (9.52%) SolarWinds
5 3 (7.14%) CheckPoint
6 2 (4.76%) Forcepoint
6 2 (4.76%) Nexthink
6 2 (4.76%) Oracle
6 2 (4.76%) SAP
6 2 (4.76%) ServiceNow
7 1 (2.38%) Citrix
7 1 (2.38%) Veritas