Support Engineer Jobs in the North West

Support Engineer
England > North West

The median Support Engineer salary in the North West is £28,000 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 134 134 195
Rank change year-on-year 0 +61 -60
Permanent jobs requiring a Support Engineer 171 203 152
As % of all permanent jobs advertised in the North West 1.76% 2.53% 1.62%
As % of the Job Titles category 1.86% 2.84% 1.68%
Number of salaries quoted 164 122 136
10th Percentile £22,500 £25,000 £21,250
25th Percentile £24,250 £26,000 £26,250
Median annual salary (50th Percentile) £28,000 £30,690 £30,000
Median % change year-on-year -8.77% +2.30% -6.25%
75th Percentile £35,000 £38,750 £38,750
90th Percentile £44,625 £48,750 £47,500
England median annual salary £32,500 £33,500 £33,000
% change year-on-year -2.99% +1.52% -2.94%

All Permanent IT Job Vacancies
North West

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North West with a recognized job title 9,193 7,147 9,027
% of permanent jobs with a recognized job title 94.83% 89.24% 96.00%
Number of salaries quoted 7,071 4,129 5,469
10th Percentile £27,250 £30,000 £28,996
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +10.53%
75th Percentile £65,000 £68,750 £67,500
90th Percentile £78,750 £81,600 £82,500
England median annual salary £54,000 £60,567 £60,000
% change year-on-year -10.84% +0.95% +9.09%

Support Engineer
Job Vacancy Trend in the North West

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Support Engineer in the North West

Support Engineer
Salary Trend in the North West

3-month moving average salary quoted in jobs citing Support Engineer in the North West.

Salary trend for Support Engineer in the North West

Support Engineer
Salary Histogram in the North West

Salary distribution for jobs citing Support Engineer in the North West over the 6 months to 25 April 2024.

Salary histogram for Support Engineer in the North West

Support Engineer
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the North West region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester +22 74 £30,000 -5.51% 20
Lancashire +12 40 £24,000 -23.20% 11
Cheshire -22 29 £34,000 +29.08% 13
Merseyside -7 26 £27,250 -10.66% 7
Cumbria -22 2 £26,000 -25.71% 15
Support Engineer
England

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 25 April 2024, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Support Engineer in the job title.

1 87 (50.88%) Windows
2 77 (45.03%) Microsoft
3 68 (39.77%) Microsoft 365
4 66 (38.60%) Active Directory
5 56 (32.75%) Social Skills
6 43 (25.15%) Customer Service
7 35 (20.47%) Microsoft Office
8 32 (18.71%) Problem-Solving
9 28 (16.37%) Finance
9 28 (16.37%) Windows 10
10 24 (14.04%) ITIL
10 24 (14.04%) Azure
11 23 (13.45%) Analytical Skills
12 22 (12.87%) Windows Server
13 21 (12.28%) Cisco
13 21 (12.28%) Firewall
14 19 (11.11%) Wi-Fi
14 19 (11.11%) VMware
15 18 (10.53%) Microsoft Exchange
16 16 (9.36%) Driving Licence
16 16 (9.36%) VoIP
16 16 (9.36%) CRM
17 15 (8.77%) SharePoint
17 15 (8.77%) TCP/IP
17 15 (8.77%) DNS
17 15 (8.77%) Organisational Skills
18 14 (8.19%) Entra ID
18 14 (8.19%) Microsoft Intune
18 14 (8.19%) LAN
19 13 (7.60%) DHCP

Support Engineer Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (10.53%) Microsoft Exchange
2 15 (8.77%) SharePoint
3 2 (1.17%) Blackberry Enterprise Server
4 1 (0.58%) Site Server
4 1 (0.58%) WordPress
Applications
1 35 (20.47%) Microsoft Office
2 3 (1.75%) Spreadsheet
3 2 (1.17%) Microsoft Excel
Cloud Services
1 68 (39.77%) Microsoft 365
2 24 (14.04%) Azure
3 14 (8.19%) Entra ID
4 10 (5.85%) OneDrive
5 5 (2.92%) AWS
6 4 (2.34%) Cloud Computing
6 4 (2.34%) GCP
7 3 (1.75%) OpenShift
8 2 (1.17%) Amazon EC2
9 1 (0.58%) Google Workspace
9 1 (0.58%) IaaS
9 1 (0.58%) Mimecast
Communications & Networking
1 21 (12.28%) Firewall
2 19 (11.11%) Wi-Fi
3 16 (9.36%) VoIP
4 15 (8.77%) DNS
4 15 (8.77%) TCP/IP
5 14 (8.19%) LAN
6 13 (7.60%) DHCP
6 13 (7.60%) WAN
7 10 (5.85%) Internet
7 10 (5.85%) VPN
7 10 (5.85%) Wireless
8 6 (3.51%) BGP
8 6 (3.51%) DSL
8 6 (3.51%) Ethernet
8 6 (3.51%) MPLS
8 6 (3.51%) NAS
8 6 (3.51%) OSPF
8 6 (3.51%) SAN
8 6 (3.51%) VLAN
9 5 (2.92%) Remote Desktop
Database & Business Intelligence
1 9 (5.26%) SQL Server
2 3 (1.75%) Amazon RDS
3 1 (0.58%) MySQL
Development Applications
1 3 (1.75%) IBM UrbanCode
General
1 56 (32.75%) Social Skills
2 28 (16.37%) Finance
3 23 (13.45%) Analytical Skills
4 15 (8.77%) Organisational Skills
5 11 (6.43%) Manufacturing
5 11 (6.43%) Retail
6 7 (4.09%) Public Sector
7 5 (2.92%) Telecoms
8 4 (2.34%) Marketing
9 3 (1.75%) Banking
9 3 (1.75%) Presentation Skills
10 2 (1.17%) Back Office
10 2 (1.17%) Billing
10 2 (1.17%) Electronics
10 2 (1.17%) Games
10 2 (1.17%) Inclusion and Diversity
10 2 (1.17%) Law
10 2 (1.17%) Military
11 1 (0.58%) Advertising
11 1 (0.58%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 2 (1.17%) .NET
2 1 (0.58%) EDI
Miscellaneous
1 16 (9.36%) Driving Licence
2 10 (5.85%) EPoS
3 8 (4.68%) Fat Client
3 8 (4.68%) Thin Client
4 7 (4.09%) Data Protection Act
4 7 (4.09%) Video Conferencing
5 5 (2.92%) Enterprise Storage
5 5 (2.92%) Management Information System
5 5 (2.92%) Self-Motivation
6 4 (2.34%) CCTV
6 4 (2.34%) Data Centre
7 3 (1.75%) iPhone
7 3 (1.75%) Public Cloud
8 1 (0.58%) IoT
8 1 (0.58%) Replication
Operating Systems
1 87 (50.88%) Windows
2 28 (16.37%) Windows 10
3 22 (12.87%) Windows Server
4 10 (5.85%) Linux
4 10 (5.85%) Windows Server 2012
5 6 (3.51%) VyOS
6 5 (2.92%) Mac OS
7 4 (2.34%) Android
7 4 (2.34%) Debian
8 3 (1.75%) Apple iOS
9 2 (1.17%) VMS
9 2 (1.17%) Windows XP
10 1 (0.58%) Windows 7
10 1 (0.58%) Windows Server 2016
10 1 (0.58%) Windows Server 2019
Processes & Methodologies
1 43 (25.15%) Customer Service
2 32 (18.71%) Problem-Solving
3 24 (14.04%) ITIL
4 16 (9.36%) CRM
5 10 (5.85%) Disaster Recovery
6 9 (5.26%) Continuous Improvement
6 9 (5.26%) Customer-Centricity
6 9 (5.26%) Project Management
7 8 (4.68%) Data Protection
7 8 (4.68%) Mobile Device Management
7 8 (4.68%) Stakeholder Management
8 7 (4.09%) Service Management
8 7 (4.09%) Software Testing
9 6 (3.51%) Architectural Design
9 6 (3.51%) Change Control
9 6 (3.51%) Root Cause Analysis
10 5 (2.92%) Antivirus Management
10 5 (2.92%) Customer Retention
10 5 (2.92%) Server Management
10 5 (2.92%) Storage Management
Programming Languages
1 13 (7.60%) SQL
2 6 (3.51%) PHP
2 6 (3.51%) PowerShell
3 3 (1.75%) Groovy
Qualifications
1 11 (6.43%) DBS Check
2 10 (5.85%) CCNA
2 10 (5.85%) Cisco Certification
3 7 (4.09%) ITIL Certification
3 7 (4.09%) Microsoft Certification
4 6 (3.51%) JNCIA
5 5 (2.92%) Degree
6 3 (1.75%) Security Cleared
7 2 (1.17%) Azure Certification
8 1 (0.58%) AWS Certification
8 1 (0.58%) BPSS Clearance
8 1 (0.58%) ITIL Foundation Certificate
8 1 (0.58%) MCP
Quality Assurance & Compliance
1 6 (3.51%) GDPR
2 4 (2.34%) SLA
3 1 (0.58%) ISO/IEC 27001
3 1 (0.58%) PCI DSS
System Software
1 66 (38.60%) Active Directory
2 12 (7.02%) VMware Infrastructure
3 10 (5.85%) Hyper-V
4 7 (4.09%) vSphere
5 4 (2.34%) VMware ESXi
6 2 (1.17%) Terminal Services
7 1 (0.58%) KVM
7 1 (0.58%) Terminal Server
Systems Management
1 14 (8.19%) Microsoft Intune
2 5 (2.92%) SCCM
3 3 (1.75%) Ansible
3 3 (1.75%) Progress Chef
3 3 (1.75%) Terraform
4 2 (1.17%) Grafana
4 2 (1.17%) Prometheus
Vendors
1 77 (45.03%) Microsoft
2 21 (12.28%) Cisco
3 19 (11.11%) VMware
4 10 (5.85%) Sophos
5 8 (4.68%) Dell
5 8 (4.68%) Fortinet
5 8 (4.68%) Juniper
5 8 (4.68%) Veeam
6 6 (3.51%) Nokia
6 6 (3.51%) Ruckus Wireless
6 6 (3.51%) Vyatta
7 5 (2.92%) ESET
8 4 (2.34%) Citrix
8 4 (2.34%) HP
8 4 (2.34%) NetApp
8 4 (2.34%) ServiceNow
9 3 (1.75%) Google
9 3 (1.75%) IBM
10 2 (1.17%) Apple
10 2 (1.17%) CA