Customer Service Jobs in Oxfordshire

Customer Service
South East > Oxfordshire

The table below provides summary statistics for permanent job vacancies advertised in Oxfordshire requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 13 May 2025, comparing them to the same period in the previous two years.

6 months to
13 May 2025
Same period 2024 Same period 2023
Rank 37 24 49
Rank change year-on-year -13 +25 +25
Permanent jobs citing Customer Service 38 117 80
As % of all permanent jobs advertised in Oxfordshire 5.04% 6.98% 5.23%
As % of the Processes & Methodologies category 5.36% 8.72% 5.48%
Number of salaries quoted 19 90 51
10th Percentile £30,650 £22,975 £23,000
25th Percentile £35,807 £24,938 £25,500
Median annual salary (50th Percentile) £50,000 £31,500 £32,500
Median % change year-on-year +58.73% -3.08% +2.36%
75th Percentile £60,000 £38,250 £48,750
90th Percentile - £48,750 £50,750
South East median annual salary £32,000 £30,000 £33,000
% change year-on-year +6.67% -9.09% +1.54%

All Process and Methodology Skills
Oxfordshire

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Oxfordshire.

Permanent vacancies with a requirement for process or methodology skills 709 1,341 1,460
As % of all permanent jobs advertised in Oxfordshire 94.03% 79.96% 95.36%
Number of salaries quoted 338 1,077 772
10th Percentile £32,175 £28,500 £26,275
25th Percentile £41,250 £36,250 £36,250
Median annual salary (50th Percentile) £55,000 £50,000 £52,500
Median % change year-on-year +10.00% -4.76% -4.55%
75th Percentile £70,000 £62,500 £67,500
90th Percentile £87,500 £72,500 £80,000
South East median annual salary £56,837 £50,000 £55,000
% change year-on-year +13.67% -9.09% -

Customer Service
Job Vacancy Trend in Oxfordshire

Job postings citing Customer Service as a proportion of all IT jobs advertised in Oxfordshire.

Job vacancy trend for Customer Service in Oxfordshire

Customer Service
Salary Trend in Oxfordshire

3-month moving average salary quoted in jobs citing Customer Service in Oxfordshire.

Salary trend for Customer Service in Oxfordshire

Customer Service
Salary Histogram in Oxfordshire

Salary distribution for jobs citing Customer Service in Oxfordshire over the 6 months to 13 May 2025.

Salary histogram for Customer Service in Oxfordshire

Customer Service
Job Locations in Oxfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Oxfordshire region over the 6 months to 13 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Oxford +14 18 £40,000 +6.67% 14
Thame +1 5 £60,000 +166.67% 2
Abingdon +5 1 £29,500 -6.35% 3
Witney +3 1 £27,500 +17.02% 3
Customer Service
South East

Customer Service
Co-occurring Skills and Capabilities in Oxfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (7.89%) SharePoint
2 2 (5.26%) Microsoft Exchange
3 1 (2.63%) Exchange Server 2003
3 1 (2.63%) Exchange Server 2007
3 1 (2.63%) Exchange Server 2010
3 1 (2.63%) Exchange Server 2013
Applications
1 10 (26.32%) Microsoft Office
Business Applications
1 1 (2.63%) Dynamics CRM
Cloud Services
1 5 (13.16%) Microsoft 365
2 2 (5.26%) Azure
2 2 (5.26%) Entra ID
2 2 (5.26%) OneDrive
3 1 (2.63%) Dynamics 365
3 1 (2.63%) WhatsApp
Communications & Networking
1 7 (18.42%) SNMP
2 3 (7.89%) DHCP
2 3 (7.89%) DNS
2 3 (7.89%) TCP/IP
2 3 (7.89%) Wireless
3 2 (5.26%) IP Telephony
3 2 (5.26%) VLAN
3 2 (5.26%) Wi-Fi
4 1 (2.63%) ADSL
4 1 (2.63%) LAN
4 1 (2.63%) Remote Desktop
4 1 (2.63%) WAN
4 1 (2.63%) WLAN
Database & Business Intelligence
1 1 (2.63%) SQL Server
Development Applications
1 2 (5.26%) Git
General
1 17 (44.74%) Social Skills
2 9 (23.68%) Manufacturing
3 3 (7.89%) Finance
4 1 (2.63%) Law
4 1 (2.63%) Marketing
4 1 (2.63%) Retail
Job Titles
1 9 (23.68%) Support Technician
2 8 (21.05%) Technical Support
3 7 (18.42%) Field Engineer
3 7 (18.42%) Field Service Engineer
4 6 (15.79%) Support Engineer
5 3 (7.89%) Analyst
5 3 (7.89%) IT Support
6 2 (5.26%) 2nd Line Support
6 2 (5.26%) Customer Engineer
6 2 (5.26%) Customer Service Engineer
6 2 (5.26%) Support Analyst
7 1 (2.63%) Applications Support
7 1 (2.63%) Applications Support Analyst
7 1 (2.63%) Business Development Manager
7 1 (2.63%) Development Manager
7 1 (2.63%) Infrastructure Manager
7 1 (2.63%) IT Support Analyst
7 1 (2.63%) IT Support Technician
7 1 (2.63%) Project Engineer
7 1 (2.63%) Support Manager
Libraries, Frameworks & Software Standards
1 2 (5.26%) JSON
1 2 (5.26%) REST
1 2 (5.26%) SOAP
1 2 (5.26%) XML
2 1 (2.63%) .NET
2 1 (2.63%) ASP.NET
2 1 (2.63%) ASP.NET MVC
Miscellaneous
1 8 (21.05%) Driving Licence
2 7 (18.42%) Data Centre
3 2 (5.26%) Video Conferencing
Operating Systems
1 5 (13.16%) Mac OS
1 5 (13.16%) Windows
2 2 (5.26%) Linux
2 2 (5.26%) Windows 10
2 2 (5.26%) Windows 7
3 1 (2.63%) Apple iOS
3 1 (2.63%) OpenBSD
3 1 (2.63%) Windows 8
3 1 (2.63%) Windows Server
3 1 (2.63%) Windows Vista
3 1 (2.63%) Windows XP
Processes & Methodologies
1 17 (44.74%) Problem-Solving
2 11 (28.95%) Service Delivery
3 10 (26.32%) Change Management
4 9 (23.68%) Coaching
4 9 (23.68%) Customer Experience
5 8 (21.05%) Cybersecurity
5 8 (21.05%) Technical Analysis
6 7 (18.42%) Preventative Maintenance
7 6 (15.79%) Customer-Centricity
7 6 (15.79%) Process Improvement
8 4 (10.53%) ITIL
9 2 (5.26%) Agile
9 2 (5.26%) Artificial Intelligence
9 2 (5.26%) Computer Science
9 2 (5.26%) CRM
9 2 (5.26%) Information Security
9 2 (5.26%) Knowledge Transfer
9 2 (5.26%) Scrum
9 2 (5.26%) Service Management
9 2 (5.26%) User Experience
Programming Languages
1 3 (7.89%) JavaScript
2 1 (2.63%) C#
2 1 (2.63%) PowerShell
2 1 (2.63%) Python
2 1 (2.63%) SQL
Qualifications
1 9 (23.68%) Degree
2 8 (21.05%) NVQ Level 4
3 1 (2.63%) DV Cleared
3 1 (2.63%) Security Cleared
Quality Assurance & Compliance
1 1 (2.63%) Cyber Essentials
1 1 (2.63%) ISO/IEC 27001
System Software
1 5 (13.16%) Active Directory
2 4 (10.53%) Hyper-V
Systems Management
1 1 (2.63%) Microsoft Intune
Vendors
1 6 (15.79%) Microsoft
2 2 (5.26%) Aruba
2 2 (5.26%) Cisco
2 2 (5.26%) HP
2 2 (5.26%) ServiceNow
3 1 (2.63%) Apple
3 1 (2.63%) BT
3 1 (2.63%) Meraki